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Customer reviews: BSS: B2B & Wholesale Solution

Reviews (950)

Overall rating
4.8

What Merchants Think

Merchants generally express high satisfaction with "BSS: B2B & Wholesale Solution." The app is particularly appreciated for its robust features tailored to streamline B2B operations on Shopify. While most users commend the responsive support team, which frequently receives praise, there are some concerns over occasional technical issues and bugs. Nevertheless, the majority of users find the app valuable and effective for boosting their wholesale business processes.

Key Strengths

  • Outstanding Customer Support: Frequently highlighted for responsiveness and professionalism, with specific mentions of staff like Jonas, Emma, Namyr, and Jolie.
  • Comprehensive B2B Features: Offers a wide array of functionalities such as tiered pricing, VAT handling, and customer-specific customizations.
  • Ease of Use: Many users find the app user-friendly and easy to integrate into their Shopify stores.
  • Customization: High customization capability to suit different business needs, frequently praised for adaptability.
  • Solution for Wholesale Operations: Effectively resolves wholesale pricing and registration challenges.

Common Concerns

  • Technical Bugs: Some users reported bugs and issues requiring technical support for resolution.
  • Responsive Timing Conflicts: Occasional time zone differences resulted in delayed support for some users.
  • Cost: A few users felt the price of the app was on the higher side relative to its offerings.
  • Initial Setup Complexity: Installation and initial setup could be challenging without support assistance.

Final Thoughts

Overall, "BSS: B2B & Wholesale Solution" is well-regarded as a strong tool for facilitating wholesale business on Shopify platforms. Its comprehensive features and dedicated customer support make it a favorable option for businesses looking to enhance their B2B operations. Despite minor concerns primarily regarding technical bugs and pricing, the app provides significant value and comes highly recommended by its users.

Microcopy Germany

Jan 06, 2025  on Shopify

Fast and professional service. I took out a one-year subscription. There is no doubt that it will be renewed on an annual basis.

山本山オンラインショップ

Jan 06, 2025  on Shopify

As a business owner in Japan, I used the BSS B2B app to build a B2B Shopify store, and it proved to be an excellent solution. The app offers a wide range of features, and the team regularly updates it with improvements based on user feedback. With this app, you can create an efficient B2B site without the need for Shopify Plus, making it a highly practical choice for many businesses. What I particularly appreciated was their responsive customer support. Jonas, my main point of contact, was always kind and approachable, and the technical team provided great assistance. They helped integrate the app into our theme, ensured compatibility with other apps, and adjusted styles as needed, making the process much smoother. I recommend this app to other Shopify store owners who are looking for a reliable B2B solution with solid support.

Shop U&J

Jan 06, 2025  on Shopify

The app works exactly as it should and has been a great addition to our B2B operations. Support was excellent—Jonas, in particular, was incredibly helpful and responsive. Highly recommended!

BIO SCULPTURE Deutschland

Dec 31, 2024  on Shopify

Great app and even better support team. Helped every challenge we had with the implementation quickly and competently.

TheTen composites

Dec 22, 2024  on Shopify

★★★★★! I highly recommend this app. It sorted out the business partners' registration problems for me and enables customized pricing, fitting my store's needs perfectly. I had a few issues while using it. But the support team, especially Emma, was great. They replied quickly, were highly professional, and very friendly in communication. I'm extremely satisfied. Thanks!

Stretchtent shop

Dec 18, 2024  on Shopify

The BSS app is amazing! A special shoutout to Emma for her outstanding support, she’s always friendly, quick to help, and really thinks along with you. The app itself is super user-friendly and has so many great features. Highly recommend it!

The Heating Partnership

Dec 12, 2024  on Shopify

Lots of options and configurability which allow for almost unending possibilities when offering discounts and shipping options to customers. Technical support is very knowledgeable and quick to provide solutions.

Tagliariol

Dec 11, 2024  on Shopify

Great app with excellent B2B features! Emma from support was amazing—quick, professional, and super helpful. Highly recommend!

Dtf Bank

Dec 11, 2024  on Shopify

This app has been a key stone for our wholesale operations. It’s packed with all essential functionalities . Initially, I ran into a few issues due to theme incompatibility, but the support team went above and beyond to resolve everything literally within 2 days! A huge shoutout to Steve from the support team, who was not only highly professional but also incredibly kind throughout the process. His assistance made the experience seamless. Thank you, Steve, and the entire team, for your exceptional support. I genuinely appreciate all your hard work!

saucenshop.de

Dec 09, 2024  on Shopify

We are still in the early stages of using the app and so far we have had a positive experience with it. The support team responds quickly and so far all questions and issues have been resolved efficiently.

Luscious Candles

Dec 03, 2024  on Shopify

This app is amazing! Very user-friendly, many options, and great support! I can recommend this app for everyone looking for a good B2B solution.

PRIMA

Dec 02, 2024  on Shopify

We use BSS to allow small stores to wholesale our products. You can add important features like file upload requirements (W9, etc) and the entire process is VERY simple. Jonas is amazing and always available to help if any questions come up!

Top Unique Hair

Dec 02, 2024  on Shopify

B2B & Wholesale Solution app is an exceptional tool for businesses looking to streamline their wholesale operations. Its robust functionality and user-friendly interface make managing B2B operations seamless and efficient. What truly sets this app apart is its responsive customer support and excellent technical service. The support team is quick to address any inquiries, ensuring a smooth experience for users. Highly recommended for anyone in need of a comprehensive wholesale solution!

Everglow Horticulture

Dec 01, 2024  on Shopify

BSS has been fantastic so far, especially the support, they are easily contactable and have worked through any issues I've faced.

BLURRY RECREATION

Dec 01, 2024  on Shopify

Great app, very helpful! I think the features are fairly comprehensive and they give you everything you would need to run a wholesale component to your store. Features were developed thoughtfully and the support team is pretty on top of anything you need. A lot of the functionality is also intuitive and makes it easy to navigate the UX. Highly recommend if you're exploring wholesale

SourceIF

Dec 01, 2024  on Shopify

excellent Support from the team. I was facing some issues and the support team was super efficient and responsive in helping me out. The app also works exactly as required and is 100% error free.

unism.store

Nov 28, 2024  on Shopify

The app is incredibly easy and intuitive to use, offering a wide range of features essential for B2B sales, including the ability to set different prices for various customer groups. What truly sets this app apart, however, is its VAT exemption feature. It allows specific customers to be designated for VAT-exempt export sales, vastly simplifying our export processes. The support alone is worth subscribing and has been outstanding! Emma and her team promptly resolved any issues we encountered, providing bespoke solutions that were both visually appealing and technically precise, ensuring the app met all our requirements perfectly. To complete a comprehensive B2B offer on our website, we also subscribed to another app by BSS - B2B Lock to create exclusive pages visible only to our B2B customers. Highly recommended!

Salonnepro

Nov 26, 2024  on Shopify

The app works amazing, and even with the issues with our theme Jonas and the developers did a great job of having it work perfectly within a very short time. I can absolutely recommend this app.

Stock México

Nov 24, 2024  on Shopify

The app is incredibly user-friendly and highly useful. Everything functions flawlessly, and the service provided by Emma and her team is outstanding—prompt, efficient, and truly amazing. Thank you so much!

Big Z Fabric

Nov 21, 2024  on Shopify

We use this app to facilitate many parts of our store. Over 350 custom tiered pricing rules for normal and b2b customers, b2b program enrollment, custom list prices for specific customers, and more. Every time we've run into technical issues the team has successfully helped resolve them. Also, there are regular app functionality updates which gives us new options and comfort that the app is well supported.

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