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Customer reviews: BSS: B2B & Wholesale Solution

Develop by BSS Commerce

Reviews (905)

Overall rating
4.9

What Merchants Think

Merchants generally express high satisfaction with "BSS: B2B & Wholesale Solution." The app is particularly appreciated for its robust features tailored to streamline B2B operations on Shopify. While most users commend the responsive support team, which frequently receives praise, there are some concerns over occasional technical issues and bugs. Nevertheless, the majority of users find the app valuable and effective for boosting their wholesale business processes.

Key Strengths

  • Outstanding Customer Support: Frequently highlighted for responsiveness and professionalism, with specific mentions of staff like Jonas, Emma, Namyr, and Jolie.
  • Comprehensive B2B Features: Offers a wide array of functionalities such as tiered pricing, VAT handling, and customer-specific customizations.
  • Ease of Use: Many users find the app user-friendly and easy to integrate into their Shopify stores.
  • Customization: High customization capability to suit different business needs, frequently praised for adaptability.
  • Solution for Wholesale Operations: Effectively resolves wholesale pricing and registration challenges.

Common Concerns

  • Technical Bugs: Some users reported bugs and issues requiring technical support for resolution.
  • Responsive Timing Conflicts: Occasional time zone differences resulted in delayed support for some users.
  • Cost: A few users felt the price of the app was on the higher side relative to its offerings.
  • Initial Setup Complexity: Installation and initial setup could be challenging without support assistance.

Final Thoughts

Overall, "BSS: B2B & Wholesale Solution" is well-regarded as a strong tool for facilitating wholesale business on Shopify platforms. Its comprehensive features and dedicated customer support make it a favorable option for businesses looking to enhance their B2B operations. Despite minor concerns primarily regarding technical bugs and pricing, the app provides significant value and comes highly recommended by its users.

Gamesmart

Nov 11, 2024  on Shopify

Excellent support, the app has everything we are looking for our wholesale customers, if the price could be more affordable will be the best app in this category.

Prêt à Prep

Nov 11, 2024  on Shopify

Easy to use so far and has all the options I need. I contacted support and they answered my query within seconds. Very happy

Sodany

Nov 11, 2024  on Shopify

Very useful app, and very good client service, if you are wholesaler, this app can definitely help you with a lot of functions

Private Label Incense, LLC

Nov 10, 2024  on Shopify

The app works really well, we needed several adjustments and the support staff were very prompt in getting the changes made. Very happy with the product and especially the support, which is the real value. We've had experiences with many apps, some work well but when you need support it's hard to get, but with B2B I have only had good experiences, I would highly recommend this app.

ZACO Technology GmbH

Nov 10, 2024  on Shopify

Die App macht genau das, was ich erhofft habe. Besonders das Modul, die VAT Nummer zu prüfen, ist ein Segen. Auch der Support ist extrem zuvorkommend und half bei allen Angelegenheiten. Ich würde diese App definitiv weiterempfehlen

Straight Heat

Nov 06, 2024  on Shopify

One of the best teams to work with, Let me tell you, this team that they have over their is top notch, They're constantly open minded to working with us to develop the platform to suit our needs. When it comes to setup they're very involved and try to help you get up and going quickly as well as very responsive when it comes to issues. I've worked with alot of app teams but never have i felt they've genuinely cared about my business like this. Props to your team and i hope you guys continue to excel at this.

Skapetze

Nov 06, 2024  on Shopify

We needed support in setting up the app. The support team got back to us immediately and communication was very good. The support team successfully set it up for us. We are very happy and the app works as desired. Top service!

Ergo Styling Tools UK

Nov 06, 2024  on Shopify

I recommend this app as it works well integrated into our Shopify store. In the event we need advice, they are quick to respond.

SmartPack USA

Nov 05, 2024  on Shopify

xceptional support and lightning-fast response time! After a long search for the right B2B app extension, I finally found this app, which immediately checked all the boxes for my needs. The moment I needed help understanding a feature, the support team was there, and Jonas went above and beyond in assisting me. His expertise, patience, and dedication to ensuring my success made all the difference. I’m genuinely impressed and look forward to working with Jonas and the team in the future!

HF DISTRIBUTION

Oct 31, 2024  on Shopify

Through this app I was able to create a registration form where we are qualify new applicant to access our platform - Easy to configure.

Kabelbinders.com

Oct 30, 2024  on Shopify

The app itself has probably one of the widest range of features that I've come across. Some customisation is required, but the app developers are willing to help with any requests to get the app working in the way that suits us.

Natif

Oct 24, 2024  on Shopify

Satisfaction ++ pour cette application qui nous permet de gérer au mieux nos tarifs / commandes revendeurs. Nous allons également tester l'interface dédié aux agents. Service client parfait avec une grande réactivité. Un grand merci à Emma et toute l'équipe.

Piquet Carrelage

Oct 23, 2024  on Shopify

The application is very easy to use, and everything works perfectly. Additionally, the support is very responsive; I particularly appreciated Jolie's assistance with custom-built features.

Willow by Glow Hair Co

Oct 22, 2024  on Shopify

Just finished setting up the app to work with our store and the support has been so helpful! Everything is working how it should and any questions I have had have been answered quickly and also helped set everything up!

Flick

Oct 21, 2024  on Shopify

Very useful app. I had some issues setting up and making the rules etc but Namyr was very help and the team resolved any issues I had quickly no matter what time it was.

Gateway Apparel

Oct 20, 2024  on Shopify

Jonas and team were very helpful with set up and installation. I will recommend this app to anyone who wants an easy way to incorporate wholesale B2B sales. Thank you again!

Maison MarmOl

Oct 16, 2024  on Shopify

Great app, works perfectly and extremely easy to setup. Their team is always available to help, very efficiently. Many thanks to Emma for her great support!

Platinum Protectors

Oct 13, 2024  on Shopify

This will solve all of your issues of providing separate pricing for wholesale customers. Not only can you separate wholesale and retail, you can restrict access between the two, have different tier pricing, sign up form for wholesale customers, etc. They have endless features to solve the restriction between the two distinctions. Also, when you are stuck or can't get something to work the way you need it to, their support is incredible! Their support turnaround time to specific issues alone is worth the price. Can not recommend more.

B2B

Oct 09, 2024  on Shopify

5 stars for the fast and kind support from Emma! Helps a lot to utilize the app to full capabilities.

Topfoo

Oct 09, 2024  on Shopify

Very quick reply and manage things really fast when it comes to issues. Also customer service are very patient and friendly.

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