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Customer reviews: BSS: B2B & Wholesale Solution

Develop by BSS Commerce

Reviews (905)

Overall rating
4.9

What Merchants Think

Merchants generally express high satisfaction with "BSS: B2B & Wholesale Solution." The app is particularly appreciated for its robust features tailored to streamline B2B operations on Shopify. While most users commend the responsive support team, which frequently receives praise, there are some concerns over occasional technical issues and bugs. Nevertheless, the majority of users find the app valuable and effective for boosting their wholesale business processes.

Key Strengths

  • Outstanding Customer Support: Frequently highlighted for responsiveness and professionalism, with specific mentions of staff like Jonas, Emma, Namyr, and Jolie.
  • Comprehensive B2B Features: Offers a wide array of functionalities such as tiered pricing, VAT handling, and customer-specific customizations.
  • Ease of Use: Many users find the app user-friendly and easy to integrate into their Shopify stores.
  • Customization: High customization capability to suit different business needs, frequently praised for adaptability.
  • Solution for Wholesale Operations: Effectively resolves wholesale pricing and registration challenges.

Common Concerns

  • Technical Bugs: Some users reported bugs and issues requiring technical support for resolution.
  • Responsive Timing Conflicts: Occasional time zone differences resulted in delayed support for some users.
  • Cost: A few users felt the price of the app was on the higher side relative to its offerings.
  • Initial Setup Complexity: Installation and initial setup could be challenging without support assistance.

Final Thoughts

Overall, "BSS: B2B & Wholesale Solution" is well-regarded as a strong tool for facilitating wholesale business on Shopify platforms. Its comprehensive features and dedicated customer support make it a favorable option for businesses looking to enhance their B2B operations. Despite minor concerns primarily regarding technical bugs and pricing, the app provides significant value and comes highly recommended by its users.

MLA Wholesale, Inc.

Jan 12, 2025  on Shopify

The app works very well for managing a large catalog of products and inventory. Great support team that listens to your needs and makes adjustments in a timely fashion.

Stanwick and Co

Jan 12, 2025  on Shopify

Emma in support along with her technical team fixed my form over the weekend and also offered to improve the format to match my web page. She and her team were proactive, fast, and got the job done. Really appreciate excellent support like this as it is hard to find! App is working great. Definately recommend- support is a big plus for any software user! Cheers, Matt

Living Perfectly You

Jan 11, 2025  on Shopify

Downloaded the app for the 14 day free trial and the app won't even let me use any of the features unless I pay for the services. How am I supposed to know if I like it, if I can't even set anything up such as wholesale forms, wholesale pricing, etc. Uninstalled after using for only about 15 minutes.

BRANDERA WHOLESALE

Jan 09, 2025  on Shopify

Excellent support team, Jonas is the best! He solves all problems and helps in everything! Great app! We are very satisfied! I highly recommend it!

Ribbies Hair Accessories

Jan 09, 2025  on Shopify

I have just installed this app and the customisation process has been very smooth. Emma has been fantastic, answering my requests very quickly and understanding my needs. I have used other wholesale apps in the past which were either complicated or had a poor customer service so I can compare! I really recommend it.

Freedom Exhaust Online Store

Jan 08, 2025  on Shopify

Support team is amazing! The app was a little hard to install on your own if you don't know much about coding, but the team can install everything for you or fix problems with features you turned on. All in all, really great app and support team!

DAX Eyewear

Jan 08, 2025  on Shopify

Best service of any app I've used so far. They've helped customize several aspects of what we need and the auto-tagging features saved a ridiculous amount of time so we can generate reports based on wholesale vs retail orders instead of Shopify's native reports that don't have enough customization for our setup.

Feel Good Gift Co.

Jan 08, 2025  on Shopify

Jonas was a great help. I am not too tech savy but he was very patient and understanding when I was not able to install the app. Thank you for your support. :) 10/10 for customer service!

Microcopy Germany

Jan 06, 2025  on Shopify

Fast and professional service. I took out a one-year subscription. There is no doubt that it will be renewed on an annual basis.

山本山オンラインショップ

Jan 06, 2025  on Shopify

As a business owner in Japan, I used the BSS B2B app to build a B2B Shopify store, and it proved to be an excellent solution. The app offers a wide range of features, and the team regularly updates it with improvements based on user feedback. With this app, you can create an efficient B2B site without the need for Shopify Plus, making it a highly practical choice for many businesses. What I particularly appreciated was their responsive customer support. Jonas, my main point of contact, was always kind and approachable, and the technical team provided great assistance. They helped integrate the app into our theme, ensured compatibility with other apps, and adjusted styles as needed, making the process much smoother. I recommend this app to other Shopify store owners who are looking for a reliable B2B solution with solid support.

Shop U&J

Jan 06, 2025  on Shopify

The app works exactly as it should and has been a great addition to our B2B operations. Support was excellent—Jonas, in particular, was incredibly helpful and responsive. Highly recommended!

BIO SCULPTURE Deutschland

Dec 31, 2024  on Shopify

Great app and even better support team. Helped every challenge we had with the implementation quickly and competently.

TheTen composites

Dec 22, 2024  on Shopify

★★★★★! I highly recommend this app. It sorted out the business partners' registration problems for me and enables customized pricing, fitting my store's needs perfectly. I had a few issues while using it. But the support team, especially Emma, was great. They replied quickly, were highly professional, and very friendly in communication. I'm extremely satisfied. Thanks!

Stretchtent shop

Dec 18, 2024  on Shopify

The BSS app is amazing! A special shoutout to Emma for her outstanding support, she’s always friendly, quick to help, and really thinks along with you. The app itself is super user-friendly and has so many great features. Highly recommend it!

The Heating Partnership

Dec 12, 2024  on Shopify

Lots of options and configurability which allow for almost unending possibilities when offering discounts and shipping options to customers. Technical support is very knowledgeable and quick to provide solutions.

Tagliariol

Dec 11, 2024  on Shopify

Great app with excellent B2B features! Emma from support was amazing—quick, professional, and super helpful. Highly recommend!

Dtf Bank

Dec 11, 2024  on Shopify

This app has been a key stone for our wholesale operations. It’s packed with all essential functionalities . Initially, I ran into a few issues due to theme incompatibility, but the support team went above and beyond to resolve everything literally within 2 days! A huge shoutout to Steve from the support team, who was not only highly professional but also incredibly kind throughout the process. His assistance made the experience seamless. Thank you, Steve, and the entire team, for your exceptional support. I genuinely appreciate all your hard work!

saucenshop.de

Dec 09, 2024  on Shopify

We are still in the early stages of using the app and so far we have had a positive experience with it. The support team responds quickly and so far all questions and issues have been resolved efficiently.

Luscious Candles

Dec 03, 2024  on Shopify

This app is amazing! Very user-friendly, many options, and great support! I can recommend this app for everyone looking for a good B2B solution.

PRIMA

Dec 02, 2024  on Shopify

We use BSS to allow small stores to wholesale our products. You can add important features like file upload requirements (W9, etc) and the entire process is VERY simple. Jonas is amazing and always available to help if any questions come up!

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