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Customer reviews: BSS: B2B & Wholesale Solution

Reviews (832)

Overall rating
4.9

What Merchants Think

Merchants generally express high satisfaction with "BSS: B2B & Wholesale Solution." The app is particularly appreciated for its robust features tailored to streamline B2B operations on Shopify. While most users commend the responsive support team, which frequently receives praise, there are some concerns over occasional technical issues and bugs. Nevertheless, the majority of users find the app valuable and effective for boosting their wholesale business processes.

Key Strengths

  • Outstanding Customer Support: Frequently highlighted for responsiveness and professionalism, with specific mentions of staff like Jonas, Emma, Namyr, and Jolie.
  • Comprehensive B2B Features: Offers a wide array of functionalities such as tiered pricing, VAT handling, and customer-specific customizations.
  • Ease of Use: Many users find the app user-friendly and easy to integrate into their Shopify stores.
  • Customization: High customization capability to suit different business needs, frequently praised for adaptability.
  • Solution for Wholesale Operations: Effectively resolves wholesale pricing and registration challenges.

Common Concerns

  • Technical Bugs: Some users reported bugs and issues requiring technical support for resolution.
  • Responsive Timing Conflicts: Occasional time zone differences resulted in delayed support for some users.
  • Cost: A few users felt the price of the app was on the higher side relative to its offerings.
  • Initial Setup Complexity: Installation and initial setup could be challenging without support assistance.

Final Thoughts

Overall, "BSS: B2B & Wholesale Solution" is well-regarded as a strong tool for facilitating wholesale business on Shopify platforms. Its comprehensive features and dedicated customer support make it a favorable option for businesses looking to enhance their B2B operations. Despite minor concerns primarily regarding technical bugs and pricing, the app provides significant value and comes highly recommended by its users.

Brands2Business

May 07, 2025  on Shopify

This app is exactly what we needed for our B2B setup, offering reliable, flexible, and feature-rich functionality. What really stands out is the support: a huge thank you to Emma for her kindness and efficiency, and to the tech team for quickly and accurately handling all our requests. Great experience. Highly recommended.

Brief Insanity Wholesale

May 01, 2025  on Shopify

We haven’t launched our site yet, but so far, this app has been everything we hoped for. The features are impressive, even on the basic plan which includes custom registration forms and volume-based discounts. We’re already considering upgrading to the advanced plan for even more functionality. It has everything you need to run a wholesale business smoothly. Plus, the customer support is outstanding. Fast, helpful, and detailed every time we’ve reached out.

PhiBer Shop

Apr 30, 2025  on Shopify

BSS Solution has been a fantastic app to work with! It has a wide variety of applications - all seeming to be practical solutions and not just fluff. The customer support has been great, and they were able to help me customize as I needed.

Human Comfort

Apr 29, 2025  on Shopify

Excellent service from Quan N – fast and super friendly support! I would like to express my appreciation for Quan N. From the very first moment, I felt truly heard and taken seriously. Quan was very friendly, thought along with me, and quickly came up with a solution. What I especially appreciated was the clear communication and the feeling that nothing was too much to ask. Thanks to Quan, everything was sorted out in no time, without any hassle. A big thank you for the fast and personal service – you don’t come across that very often anymore! I can highly recommend Quan N.

nailARTS Shop

Apr 28, 2025  on Shopify

Wonderful app, very powerful and has many many many options! And the best feature is its team! They are all very helpful and working to suit the app to our needs and business. Thank you all - Louis, Rayomnd and Selina!

Potzillas

Apr 26, 2025  on Shopify

Good solution for B2B if you don't have Shopify Plus. Their customer care and devs help you with everything. Thank you.

VULFIs Manufaktur - B2B

Apr 25, 2025  on Shopify

Not working together with their own partner app OPTIS. so often that custom could not check out. support not believing there is a problem and want videos. frustrating. Going with other, cheaper AND better apps now.

Ancient Purity Wholesale

Apr 25, 2025  on Shopify

We've used this app to build a fully featured wholesale website. The support team made the process simple, we're very happy!

goswim.ca

Apr 22, 2025  on Shopify

Excellent app for B2B features like custom pricing and restricted access. Easy to use and integrates smoothly. Their support is outstanding—quick, helpful, and always ready to assist. Highly recommend!

Meg Braff Designs

Apr 22, 2025  on Shopify

The team is incredibly helpful and this app has allowed us to serve both retail & trade customers with ease

Green Hill Italia

Apr 17, 2025  on Shopify

The app works well for our needs, and it offers many features. Support is always available and promptly resolves any issues. Thank you Jonas for you support.

Udibox

Apr 17, 2025  on Shopify

I've been using this Shopify app for a few months now, and while every app can have occasional bugs or hiccups, what truly sets this one apart is their exceptional customer support. Every time I’ve encountered a technical issue, big or small, their team has been incredibly responsive, helpful, and available, often resolving problems faster than expected. A special shoutout to Jonas, who has been absolutely amazing in helping me troubleshoot and fix bugs. His professionalism, speed, and attention to detail made the whole experience smooth and stress-free. In a fast-paced ecommerce environment, knowing there’s a reliable team behind the app makes all the difference. Their dedication to fixing bugs promptly and making sure everything runs smoothly has saved me a lot of stress and downtime. Highly recommend this app—not just for its features, but for the amazing service that comes with it!

Fruve

Apr 16, 2025  on Shopify

Amazing app, I originally installed 4 different B2B apps to test, the features and support for BSS, B2B Pricing and Lock are by far the best available. Don't bother with other apps, just work with the BSS team and you won't regret it!

RBoutique

Apr 09, 2025  on Shopify

The app works very well. It has a lot of functions. But those I appreciated more, it is the support. Emma and the tech team have satisfied our requests to customize the theme in short time. I suggest this app to who has needs to work with b2b.

So Posh

Apr 08, 2025  on Shopify

Switched over after the update to Shopify Markets which rendered all other B2B apps obsolete. The app works. The team is incredibly helpful with the full installation and knowledgeable of the nitty-gritty of the app.

Falling Leaf Tea & Tarot

Apr 08, 2025  on Shopify

The pricing structure of this app forces you to pay for the highest tier just to get all of the most basic features you should have for B2B. The ability to provide customers with tax exempt status is basic in B2B but you cannot offer that unless you are on the highest paid plan. Hopefully the devs see this review and adjust things, but based on the other reviews, it does not appear they will make any adjustments to the pricing tiers.

Happy Pig Studio

Apr 04, 2025  on Shopify

5 stars for the exemplary customer service and ease of app. Am somewhat cautions as I JUST started using, may revisit in a few months and share my experience. First impression - I would recommend for a start-up wholesale. The app is relatively straightforward, the customer service is outstanding, and it is proving to meet my needs.

Yarn Food

Apr 03, 2025  on Shopify

Agree with other reviewers that the support team on this app are second to none. A reason in of itself for selecting this app. Thanks to them we're up and running now.

lvng-shop

Mar 27, 2025  on Shopify

The implementation of the BSS B2B app is almost complete. Super nice contact and taken step by step in creating the registration form, thanks so much for your help so far! :)

eitech

Mar 27, 2025  on Shopify

Very helpful app and great and quick support. - Registration form incl. upload option for files - Customer e-mails with information on registration upon activation - The option to set up tax exemptions We are very satisfied! In the future, it will hopefully be possible to import prices so that they don't have to be maintained manually and the multilingualism needs to be expanded.

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