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Customer reviews: BSS: B2B & Wholesale Solution

Develop by BSS Commerce

Reviews (905)

Overall rating
4.9

What Merchants Think

Merchants generally express high satisfaction with "BSS: B2B & Wholesale Solution." The app is particularly appreciated for its robust features tailored to streamline B2B operations on Shopify. While most users commend the responsive support team, which frequently receives praise, there are some concerns over occasional technical issues and bugs. Nevertheless, the majority of users find the app valuable and effective for boosting their wholesale business processes.

Key Strengths

  • Outstanding Customer Support: Frequently highlighted for responsiveness and professionalism, with specific mentions of staff like Jonas, Emma, Namyr, and Jolie.
  • Comprehensive B2B Features: Offers a wide array of functionalities such as tiered pricing, VAT handling, and customer-specific customizations.
  • Ease of Use: Many users find the app user-friendly and easy to integrate into their Shopify stores.
  • Customization: High customization capability to suit different business needs, frequently praised for adaptability.
  • Solution for Wholesale Operations: Effectively resolves wholesale pricing and registration challenges.

Common Concerns

  • Technical Bugs: Some users reported bugs and issues requiring technical support for resolution.
  • Responsive Timing Conflicts: Occasional time zone differences resulted in delayed support for some users.
  • Cost: A few users felt the price of the app was on the higher side relative to its offerings.
  • Initial Setup Complexity: Installation and initial setup could be challenging without support assistance.

Final Thoughts

Overall, "BSS: B2B & Wholesale Solution" is well-regarded as a strong tool for facilitating wholesale business on Shopify platforms. Its comprehensive features and dedicated customer support make it a favorable option for businesses looking to enhance their B2B operations. Despite minor concerns primarily regarding technical bugs and pricing, the app provides significant value and comes highly recommended by its users.

Top Unique Hair

Dec 02, 2024  on Shopify

B2B & Wholesale Solution app is an exceptional tool for businesses looking to streamline their wholesale operations. Its robust functionality and user-friendly interface make managing B2B operations seamless and efficient. What truly sets this app apart is its responsive customer support and excellent technical service. The support team is quick to address any inquiries, ensuring a smooth experience for users. Highly recommended for anyone in need of a comprehensive wholesale solution!

Everglow Horticulture

Dec 01, 2024  on Shopify

BSS has been fantastic so far, especially the support, they are easily contactable and have worked through any issues I've faced.

BLURRY RECREATION

Dec 01, 2024  on Shopify

Great app, very helpful! I think the features are fairly comprehensive and they give you everything you would need to run a wholesale component to your store. Features were developed thoughtfully and the support team is pretty on top of anything you need. A lot of the functionality is also intuitive and makes it easy to navigate the UX. Highly recommend if you're exploring wholesale

SourceIF

Dec 01, 2024  on Shopify

excellent Support from the team. I was facing some issues and the support team was super efficient and responsive in helping me out. The app also works exactly as required and is 100% error free.

unism.store

Nov 28, 2024  on Shopify

The app is incredibly easy and intuitive to use, offering a wide range of features essential for B2B sales, including the ability to set different prices for various customer groups. What truly sets this app apart, however, is its VAT exemption feature. It allows specific customers to be designated for VAT-exempt export sales, vastly simplifying our export processes. The support alone is worth subscribing and has been outstanding! Emma and her team promptly resolved any issues we encountered, providing bespoke solutions that were both visually appealing and technically precise, ensuring the app met all our requirements perfectly. To complete a comprehensive B2B offer on our website, we also subscribed to another app by BSS - B2B Lock to create exclusive pages visible only to our B2B customers. Highly recommended!

Salonnepro

Nov 26, 2024  on Shopify

The app works amazing, and even with the issues with our theme Jonas and the developers did a great job of having it work perfectly within a very short time. I can absolutely recommend this app.

Stock México

Nov 24, 2024  on Shopify

The app is incredibly user-friendly and highly useful. Everything functions flawlessly, and the service provided by Emma and her team is outstanding—prompt, efficient, and truly amazing. Thank you so much!

Big Z Fabric

Nov 21, 2024  on Shopify

We use this app to facilitate many parts of our store. Over 350 custom tiered pricing rules for normal and b2b customers, b2b program enrollment, custom list prices for specific customers, and more. Every time we've run into technical issues the team has successfully helped resolve them. Also, there are regular app functionality updates which gives us new options and comfort that the app is well supported.

Netzteilshop24.de

Nov 19, 2024  on Shopify

I had a great experience with BSS B2B Solutions! They were incredibly helpful in fixing my Shopify store, addressing all the issues quickly and efficiently. Their team was professional, responsive, and provided expert solutions that made a real difference. Highly recommend their services for anyone looking to optimize their Shopify store!

Noogs

Nov 19, 2024  on Shopify

Namyr and the B2B team have been incredibly helpful and quick to help. Whenever I have a problem with setting anything up, they are always responsive and eager to fix the problem. Very happy with the service so far!

Zebra Home

Nov 19, 2024  on Shopify

The app is working very well for our requirements and the support team, especially Emma, have been extremely helpful.

Hugs & Things

Nov 18, 2024  on Shopify

I had some troubles with the integration of this app in my shop, but I got the best service I've ever gotten from any Shopify App. Jonas and the rest of the team didn't stop until I was fully happy. Thank you so much!

Greenroom Planter

Nov 17, 2024  on Shopify

I had an issue with the B2B/Wholesale Solution app and reached out to the support team for assistance. Emma and her technician provided exceptional service! They were prompt, professional, and efficient in resolving the issue, ensuring everything worked perfectly on my website. Their attention to detail and willingness to go the extra mile made the whole process smooth and stress-free. I’m extremely satisfied with their support and highly recommend Emma and the BSS Commerce team to anyone using their app. Thank you for your outstanding help!

LTA Supplies

Nov 17, 2024  on Shopify

Excellent service and fast replies from their customer service, help was given from Jolie. Very informative and never had any issues so far.

Hair Wonderland

Nov 17, 2024  on Shopify

Great B2B app for people wanting to offer wholesale with a seperate portal on their store! Customer service is very helpful and great at answering questions.

Farrier Specialty Products

Nov 14, 2024  on Shopify

Application works as expected and if you have any issues or questions, customer support is available and responsive.

NIIMBOT

Nov 12, 2024  on Shopify

good app, thanks so much for Jolie's help, always provides us with timely support, it is easy to set, and there are so many function waiting to be mined and used, highly recommended.

Benoa

Nov 12, 2024  on Shopify

The team has been incredibly fast and prioritized my case from the start. This app is a fantastic addition to our website, especially since Shopify lacked certain features we needed, like the quantity increment option and a specific way to hide prices for non-customers. They ensured—and continue to ensure—that everything is working perfectly. Their response time is exceptional, and they address any concerns with impressive speed. I’m truly happy I decided to download this app.

Polymaker EU Wholesale

Nov 12, 2024  on Shopify

Jonas and the tech team has been very helpful and responsive in support to apply the BSS B2B wholesale features to the store. We highly recommend this wholesale solution, which is quite comprehensive.

Urban Daizy

Nov 11, 2024  on Shopify

I am extremely satisfied with the prompt responses to my questions and the excellent handling of my requests by Customer Service. Their quick turnaround time and attentiveness to my needs have been impressive. The team's efficiency and professionalism have made my experience truly outstanding. I highly appreciate their dedication to providing top-notch service.

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