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Customer reviews: BSS B2B Wholesale Solution

Develop by Shopify

Reviews (934)

Overall rating
4.8

What Merchants Think

Merchants generally express high satisfaction with "BSS: B2B & Wholesale Solution." The app is particularly appreciated for its robust features tailored to streamline B2B operations on Shopify. While most users commend the responsive support team, which frequently receives praise, there are some concerns over occasional technical issues and bugs. Nevertheless, the majority of users find the app valuable and effective for boosting their wholesale business processes.

Key Strengths

  • Outstanding Customer Support: Frequently highlighted for responsiveness and professionalism, with specific mentions of staff like Jonas, Emma, Namyr, and Jolie.
  • Comprehensive B2B Features: Offers a wide array of functionalities such as tiered pricing, VAT handling, and customer-specific customizations.
  • Ease of Use: Many users find the app user-friendly and easy to integrate into their Shopify stores.
  • Customization: High customization capability to suit different business needs, frequently praised for adaptability.
  • Solution for Wholesale Operations: Effectively resolves wholesale pricing and registration challenges.

Common Concerns

  • Technical Bugs: Some users reported bugs and issues requiring technical support for resolution.
  • Responsive Timing Conflicts: Occasional time zone differences resulted in delayed support for some users.
  • Cost: A few users felt the price of the app was on the higher side relative to its offerings.
  • Initial Setup Complexity: Installation and initial setup could be challenging without support assistance.

Final Thoughts

Overall, "BSS: B2B & Wholesale Solution" is well-regarded as a strong tool for facilitating wholesale business on Shopify platforms. Its comprehensive features and dedicated customer support make it a favorable option for businesses looking to enhance their B2B operations. Despite minor concerns primarily regarding technical bugs and pricing, the app provides significant value and comes highly recommended by its users.

BestBuddy-Pets

Nov 10, 2025  on Shopify

We started using this app for our B2B. We are using it mainly for pricing, order limits, quantity increments. The app provides you with a lot of posssibilities and the support team is always there to help you and look for a possible solution. You can do a lot of things yourselves however sometimes it is easier to ask the support team for help when it comes to adding things to liquid codes and stuff. We got a lot of help from Louis. We also got help from Kellie and Ruby and everyone is very kind and always there to try and help you as best as they can.

EATinerando B2B

Nov 07, 2025  on Shopify

Great app and superb support, there was a serious issue that was discovered on Friday, and they worked beyond their normal business hours to fix it before the weekend. 5 stars deserved!

Capitol Essentials

Nov 07, 2025  on Shopify

Friendly service, nothing is ever an issue, and they are available whenever I request support. Fantastic and very professional.

JPRO Supplies

Nov 07, 2025  on Shopify

This team offers great support. We had a few issues which needed custom integration into our theme and they've been helpful throughout the entire process to get it working. It takes some back and forth due to the time zone difference, but they've made the Net Terms and Tax calculation work on wholesale orders that I haven't found on other apps. Thanks

Kimberly Hodges Art and Design

Oct 23, 2025  on Shopify

Excellent app with intuitive interface, excellent features and great support. Many of the features offered were not high on my priority list but were so accessible that I easily integrated them into my store. The entire B2B app suite is excellent and I highly recommend them!

Implant Grade

Oct 20, 2025  on Shopify

This is not a product that you can simply install and use. But thanks to the support service, which always helps to solve all problems quickly, everything works as it should for me in the end.

Revoltage B2B

Oct 16, 2025  on Shopify

Ich bin sehr zufrieden mit der App und dem daran angebundenen Support. In unserem von Shopify genutzten Theme, mussten sehr viele Anpassungen vorgenommen werden, die BSS alle nach und nach umsetzen konnte. Die Kommunikation war bestens. Die App ist im B2B-Bereich sehr gut und hilft uns dabei das im Webshop abzubilden, was Shopify im Standard leider nicht zur Verfügung stellt bzw. gar nicht im Funktionsumfang beinhaltet. Wir sind in der Lage, kundenabhängige und somit kundenindividuelle Preise, Preisstaffeln sowie Nettopreise und die daran gebundenen Grundpreise korrekt zu zeigen als auch eine B2B-Registrierung vorzunehmen, so dass Kunden erst nach Prüfung und Freischaltung als B2B-Kunde bestellen können. Wer mit Shopify einen B2B-Shop realisieren möchte, ist mit dieser APP bestens beraten. Vielen Dank an das gesamte BSS-Team (ganz besonderen Dank an Jonas, der mein Hauptansprechpartner in der gesamten Projektphase war).

Bejade

Oct 10, 2025  on Shopify

This app has everything you need to manage a B2B kind of business. But beyond the flawless features, the team is always available and skillfull, always ready to fix any problem. My favorite one is Louis, who I would always like to have by my side when managing these apps. I've installed all their apps for my B2B business and recommend them all to anyone who wants to manage this kind of business effectively.

Labo Mono

Oct 10, 2025  on Shopify

Onboarding is a nightmare with an extremely poor customer support assigned to us. The app can't work on itself and the BSS dev team fix them when we point it out, but communicating it to Ruby is proving very difficult. Odd working ours and hour long breaks during working hours, we wake up very early in the morning to explain all the bugs and try to get this app running, on the BSS team timezone, with no success. It's been almost a week trying to configure this, and still lots of broken / unlinked features that is dependent on their dev team to fix.

PSP Signage Solutions

Oct 08, 2025  on Shopify

Support is Great BUT - We run into many issues, instability, inconsistencies and we needed to reach out to the support team to resolve many issues. However, their support team was prompt and did eventually resolve all of our issues - I was impressed with their commitment to resolving issues and making the product work. But I am not impressed with how hard it is to make this product work out-of-the-box (This may have been because we used product variants). Shoutout to Louis from CS for dedicated efforts to resolve our issues 10/10. But unfortunately the overall experience was cumbersome. If you need something changed or fixed with BSS B2B, absolutely reach out to their Support team; Notably if you find prices taking a long time to load - their support team can assist with this.

Manufaktur ZARTGEFÜHL

Sep 22, 2025  on Shopify

Die app funktioniert nur schlecht und nur auf einigen themes. Die Hilfe ist gleich null. Man muss Tagelang auf eine Antwort warten. Nicht zu empfehlen

GBA Enterprises Ltd.

Sep 18, 2025  on Shopify

I started using the BSS B2B Solution app because I needed a reliable way to manage multi-tier pricing and wholesale orders in Shopify, something the native discounts couldn’t handle. My favorite features are custom pricing, customer segmentation, and POS Pro integration, which have saved me hours of manual work and kept my retail and wholesale pricing consistent across channels. Special thanks to Jonas, who was very helpful during setup and support. If you’re running a wholesale or B2B business on Shopify, this app is a must-have.

Ma boutique

Sep 18, 2025  on Shopify

Really good solution for B2B price/quantity ! Excellent support from Hill and the devs team to make it suitable for my needs!d

In Motion Design

Sep 16, 2025  on Shopify

Making some progress in creating our wholesale site. I recommend using this to start learn how to create your wholesale business. This app provides many tools and you get support from the developers.

Faan Fruit

Sep 15, 2025  on Shopify

The app allowed us to easily activate B2B sales, enabling specific pricing for each product variant. The support team is efficient and always available to help you achieve your goals.

Specialist Small Craft

Sep 12, 2025  on Shopify

Great App. Fantastic support. Shout out to Jonas who helped us through a glitch. Highly recommended.

MPR Truck Parts

Sep 09, 2025  on Shopify

Excellent customer service and constantly improving. Provides some features for discounts and price lists that are missing from the lower tiers of Shopify, which saves us from having to buy the whole package for just a few features. Jonas and Selina have been very helpful for technical information and installation.

Prime Fragrances

Sep 06, 2025  on Shopify

This App is always breaking or down, very limited support only during certain hours. You cannot run a business using this app.

Direct Suspensions

Sep 05, 2025  on Shopify

Great app. Support very helpful and happy to do customisation on the theme as required to support the app. Has a lot of powerful wholesale features that other apps don't!

Nordvik

Sep 04, 2025  on Shopify

Greate support and I think the pricing features in addition to their interface make them a great choice

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