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Customer reviews: BSS: B2B & Wholesale Solution

Develop by BSS Commerce

Reviews (905)

Overall rating
4.9

What Merchants Think

Merchants generally express high satisfaction with "BSS: B2B & Wholesale Solution." The app is particularly appreciated for its robust features tailored to streamline B2B operations on Shopify. While most users commend the responsive support team, which frequently receives praise, there are some concerns over occasional technical issues and bugs. Nevertheless, the majority of users find the app valuable and effective for boosting their wholesale business processes.

Key Strengths

  • Outstanding Customer Support: Frequently highlighted for responsiveness and professionalism, with specific mentions of staff like Jonas, Emma, Namyr, and Jolie.
  • Comprehensive B2B Features: Offers a wide array of functionalities such as tiered pricing, VAT handling, and customer-specific customizations.
  • Ease of Use: Many users find the app user-friendly and easy to integrate into their Shopify stores.
  • Customization: High customization capability to suit different business needs, frequently praised for adaptability.
  • Solution for Wholesale Operations: Effectively resolves wholesale pricing and registration challenges.

Common Concerns

  • Technical Bugs: Some users reported bugs and issues requiring technical support for resolution.
  • Responsive Timing Conflicts: Occasional time zone differences resulted in delayed support for some users.
  • Cost: A few users felt the price of the app was on the higher side relative to its offerings.
  • Initial Setup Complexity: Installation and initial setup could be challenging without support assistance.

Final Thoughts

Overall, "BSS: B2B & Wholesale Solution" is well-regarded as a strong tool for facilitating wholesale business on Shopify platforms. Its comprehensive features and dedicated customer support make it a favorable option for businesses looking to enhance their B2B operations. Despite minor concerns primarily regarding technical bugs and pricing, the app provides significant value and comes highly recommended by its users.

Dental Pro™

Sep 17, 2024  on Shopify

Customer Service is very important to us, and they are attentive and quick to response, I like that a lot. Thanks!

Made in Korea Trade GmbH

Sep 17, 2024  on Shopify

Der Kundenservice antwortet schnell und löst Probleme umgehend. Ich bin sehr zufrieden mit der App, sie funktioniert einwandfrei und hat viele nützliche Funktionen. Auf Emma vom Supportteam ist immer Verlass! Weiter so!

Studio Inktvis

Sep 16, 2024  on Shopify

Love the quick support and they are so friendly helping to answer any of my questions. They even helped solve problems another free app created.

Ply Online

Sep 15, 2024  on Shopify

A quality app with the reasonable prices.  PROs: support 24/7 (short delay), quick&easy UI/UX, lots of B2B options. Suitable for very large, itemized orders. CONs: speed issues, when you store has multiple other apps installed. There are some minor compatibility issues, but the dev team works hard to fix them. Meanwhile, we've been working with Namyr from the BSS support. She is a very helpful person regardless of the issue reason.

ARIA Parts

Sep 13, 2024  on Shopify

BSS: B2B Wholesale Solution has all the features we were looking for, and more. It's easy to use, and their customer support (especially Namyr) is truly great. Any issue I ran into so far, they have addressed it quickly which allowed us to get up and going quickly. I like how customizable it is. The only challenge is that their customer support operates on the opposite time zone than where I live in EDT. That said, I just logged in at night for a bit to get quick answers. After demo'ing a handful of other apps, BSS: B2B Wholesale offers a great value. The support team really makes me feel like I have a partner vs. me just being a customer.

Made in Japan

Sep 11, 2024  on Shopify

Everything works and the supporting team is really helpful! Thank you to Namyr for helping me out configurate my store!

B2B Roberto Ricci Designs - Equipment

Sep 04, 2024  on Shopify

Supporto eccezionale. Namyr è stato rapido e sempre disponibile. Tutte le richieste sono state esaudite. Fantastici!

Etiqueta-Blanca

Sep 04, 2024  on Shopify

Der Service ist sehr gut! Man muss nur an die Zeitverschiebung denken, aber dann reagiert jemand innerhalb von wenigen Minuten. Auch mit der App bin ich soweit sehr zufrieden.

Vincita Co., Ltd.

Aug 27, 2024  on Shopify

We just started using BSS: B2B Wholesale Solution, and it's exactly what we need. The app functions perfectly for our business, and the customer service is fast and responsive.

Home Soda

Aug 27, 2024  on Shopify

We’ve had an excellent experience with the BSS Wholesale app for our Shopify store. Jolie, in particular, provided exceptional support with quick responses and thorough assistance. Jolie's expertise made everything easy and efficient. The app itself is highly functional, and fantastic support only adds to its value. Highly recommended!

Dimensions Skin Care Distribution

Aug 27, 2024  on Shopify

The wholesale registration form feature of this app is exactly what our company needed as we are strictly B2B. Pairing this app with the BSS Lock Passcode Pricing app works perfectly. BSS has been a huge help with resolve a couple of small snags and Emma has been super responsive and extremely helpful. We're looking forward to using more of the features of the app once our website is live. Highly recommend for any companies who sell B2B or offer wholesale options and do not want to upgrade to the Shopify Plus plan. Ask for Emma, she's fantastic!

JLA Hospitality

Aug 22, 2024  on Shopify

I am very satisfied with the App so far, mainly because the customer service team is excellent. Their responses are very timely, and the service is thorough. There were many CSS style adjustments that I didn’t even request, but they noticed and helped me make the changes. I am very grateful for that. Since Shopify themes update quickly, sometimes the App may have compatibility issues, which I think is completely normal. The quality of the customer service is what really matters. My customer service representative, Jonas, was very patient in listening to my requests, and they were able to resolve most of our issues within the same business day. I highly recommend this App.

Amalys B2B

Aug 22, 2024  on Shopify

Good app, not a 5/5 as things could always be improved but overal it's working. A bit too expensive in my opinion though. Good customer service.

Kekoo B2B

Aug 22, 2024  on Shopify

The App works great and does what it's promising. Support is fast and kind. I recommend this app to anybody who wants to do wholesale!

HBM Supplies

Aug 20, 2024  on Shopify

The app is great, but it's confusing and it's a pain to get set up and the customer service hours are not convent.

Offroad Manufaktur Shop

Aug 20, 2024  on Shopify

Support funktioniert gut. Jolie konnte bisher in den meisten Fällen relativ zügig helfen. Wird aber auch gebraucht, da doch einige Dinge noch speziell auf den Shop angepasst werden müssen.

Tinkle 🌱

Aug 20, 2024  on Shopify

Their customer support is outstanding, especially Emma. She’s incredibly helpful and always provides clear solutions to any problems or confusions I’ve encountered.

Chilero.com

Aug 20, 2024  on Shopify

After running into many apps that offer a bunch of things in a misleading way that at the end they are not able to fulfill, I ran into this beautiful app and awesome support theme that lead me in every single step of the B2B side integration. They are able to customize a lot of things to leave the store very functional with a B2B side which was what I was looking for. 100% recommended, they are very very professional and the support replies in a timely mannner

Yunomi.life

Aug 19, 2024  on Shopify

I have had it installed for a few weeks now and so far our wholesale clients are finding … not noticing it at all which is perfect. We needed a customization for cart questions visible differently for different customers and they showed us how to edit the code to allow it. Response was amazingly fast!!

SalonServe Secrets

Aug 18, 2024  on Shopify

great customer service, responds as soon as they can, solves the issue immediately and very knowledgeable when doing so.

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