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Customer reviews: BSS: B2B & Wholesale Solution

Reviews (950)

Overall rating
4.8

What Merchants Think

Merchants generally express high satisfaction with "BSS: B2B & Wholesale Solution." The app is particularly appreciated for its robust features tailored to streamline B2B operations on Shopify. While most users commend the responsive support team, which frequently receives praise, there are some concerns over occasional technical issues and bugs. Nevertheless, the majority of users find the app valuable and effective for boosting their wholesale business processes.

Key Strengths

  • Outstanding Customer Support: Frequently highlighted for responsiveness and professionalism, with specific mentions of staff like Jonas, Emma, Namyr, and Jolie.
  • Comprehensive B2B Features: Offers a wide array of functionalities such as tiered pricing, VAT handling, and customer-specific customizations.
  • Ease of Use: Many users find the app user-friendly and easy to integrate into their Shopify stores.
  • Customization: High customization capability to suit different business needs, frequently praised for adaptability.
  • Solution for Wholesale Operations: Effectively resolves wholesale pricing and registration challenges.

Common Concerns

  • Technical Bugs: Some users reported bugs and issues requiring technical support for resolution.
  • Responsive Timing Conflicts: Occasional time zone differences resulted in delayed support for some users.
  • Cost: A few users felt the price of the app was on the higher side relative to its offerings.
  • Initial Setup Complexity: Installation and initial setup could be challenging without support assistance.

Final Thoughts

Overall, "BSS: B2B & Wholesale Solution" is well-regarded as a strong tool for facilitating wholesale business on Shopify platforms. Its comprehensive features and dedicated customer support make it a favorable option for businesses looking to enhance their B2B operations. Despite minor concerns primarily regarding technical bugs and pricing, the app provides significant value and comes highly recommended by its users.

SmartPack USA

Nov 05, 2024  on Shopify

xceptional support and lightning-fast response time! After a long search for the right B2B app extension, I finally found this app, which immediately checked all the boxes for my needs. The moment I needed help understanding a feature, the support team was there, and Jonas went above and beyond in assisting me. His expertise, patience, and dedication to ensuring my success made all the difference. I’m genuinely impressed and look forward to working with Jonas and the team in the future!

HF DISTRIBUTION

Oct 31, 2024  on Shopify

Through this app I was able to create a registration form where we are qualify new applicant to access our platform - Easy to configure.

Kabelbinders.com

Oct 30, 2024  on Shopify

The app itself has probably one of the widest range of features that I've come across. Some customisation is required, but the app developers are willing to help with any requests to get the app working in the way that suits us.

Natif

Oct 24, 2024  on Shopify

Satisfaction ++ pour cette application qui nous permet de gérer au mieux nos tarifs / commandes revendeurs. Nous allons également tester l'interface dédié aux agents. Service client parfait avec une grande réactivité. Un grand merci à Emma et toute l'équipe.

Piquet Carrelage

Oct 23, 2024  on Shopify

The application is very easy to use, and everything works perfectly. Additionally, the support is very responsive; I particularly appreciated Jolie's assistance with custom-built features.

Willow by Glow Hair Co

Oct 22, 2024  on Shopify

Just finished setting up the app to work with our store and the support has been so helpful! Everything is working how it should and any questions I have had have been answered quickly and also helped set everything up!

Flick

Oct 21, 2024  on Shopify

Very useful app. I had some issues setting up and making the rules etc but Namyr was very help and the team resolved any issues I had quickly no matter what time it was.

Gateway Apparel

Oct 20, 2024  on Shopify

Jonas and team were very helpful with set up and installation. I will recommend this app to anyone who wants an easy way to incorporate wholesale B2B sales. Thank you again!

Maison MarmOl

Oct 16, 2024  on Shopify

Great app, works perfectly and extremely easy to setup. Their team is always available to help, very efficiently. Many thanks to Emma for her great support!

Platinum Protectors

Oct 13, 2024  on Shopify

This will solve all of your issues of providing separate pricing for wholesale customers. Not only can you separate wholesale and retail, you can restrict access between the two, have different tier pricing, sign up form for wholesale customers, etc. They have endless features to solve the restriction between the two distinctions. Also, when you are stuck or can't get something to work the way you need it to, their support is incredible! Their support turnaround time to specific issues alone is worth the price. Can not recommend more.

B2B

Oct 09, 2024  on Shopify

5 stars for the fast and kind support from Emma! Helps a lot to utilize the app to full capabilities.

Topfoo

Oct 09, 2024  on Shopify

Very quick reply and manage things really fast when it comes to issues. Also customer service are very patient and friendly.

Remington Medical

Oct 09, 2024  on Shopify

Although their technical team has a time zone that does not match ours, they have been very attentive and responsible in answering our questions, our website is very large and they have patiently attended to our issues. You have solved the integration problems of your application with our huge shopify theme ! thank you very much !

The Insulated Panel Store

Oct 08, 2024  on Shopify

I'm really pleased with this app. I tried a few others, but none of them quite worked for what I needed. Namyr from support was fantastic—super helpful in getting everything set up with my Shopify theme and even making it compatible with a third-party app. It’s been a great solution for setting up wholesale prices for different customer groups. Highly recommend!

Curly Secret Pro

Oct 08, 2024  on Shopify

We have been using this app for a while on another website and started to use it again on our new website. Jonas always helps us to get the best out of the app. He's very fast and helpful. If you're looking for a B2B app: would recommend 100%.

Replete Labs

Oct 07, 2024  on Shopify

BSS B2B Solution app for my Shopify store, and it has been a game-changer for my business. After updating my store's theme, I needed help getting everything set up again, and the team behind the app (especially Jolie) was incredibly responsive and helpful. They guided me through the process and ensured everything was working perfectly. The app itself is fantastic for offering custom deals and pricing to my clients, making it easier to manage my B2B sales. It’s user-friendly and has allowed me to tailor offers to specific customers, which has been a huge benefit. Overall, I highly recommend the BSS B2B Solution app for anyone looking to enhance their B2B operations on Shopify!

Brand Activate x Proximo

Oct 03, 2024  on Shopify

Using all three of the BSS apps for my store to gain a B2B functionality way out of the box for Shopify. Jonas has been there every step of the way, whether it's a code fix, or simply helping navigate using these apps to the fullest. Great products, but even greater support!

LuxRussian

Oct 01, 2024  on Shopify

This is the best B2B app with a lot of features in 1. I'm very glad that I've found this app. The customer service is superb, especially Jolie. During working hours, I've always reaction in few minutes. And they come always with a good solution.

raumbox

Oct 01, 2024  on Shopify

Great app for B2B and for „BOGO“ (Buy one, get one). Very responsive support, especially Jonas. I highly recommend this app.

dieFITMACHER

Oct 01, 2024  on Shopify

The support is outstanding. We have a really complicated use case and are still in the last preparations for the launch but the support is always really fast and helpful. They are doing everything they can to make this app work for us.

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