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Customer reviews: BSS: B2B & Wholesale Solution

Reviews (951)

Overall rating
4.8

What Merchants Think

Merchants generally express high satisfaction with "BSS: B2B & Wholesale Solution." The app is particularly appreciated for its robust features tailored to streamline B2B operations on Shopify. While most users commend the responsive support team, which frequently receives praise, there are some concerns over occasional technical issues and bugs. Nevertheless, the majority of users find the app valuable and effective for boosting their wholesale business processes.

Key Strengths

  • Outstanding Customer Support: Frequently highlighted for responsiveness and professionalism, with specific mentions of staff like Jonas, Emma, Namyr, and Jolie.
  • Comprehensive B2B Features: Offers a wide array of functionalities such as tiered pricing, VAT handling, and customer-specific customizations.
  • Ease of Use: Many users find the app user-friendly and easy to integrate into their Shopify stores.
  • Customization: High customization capability to suit different business needs, frequently praised for adaptability.
  • Solution for Wholesale Operations: Effectively resolves wholesale pricing and registration challenges.

Common Concerns

  • Technical Bugs: Some users reported bugs and issues requiring technical support for resolution.
  • Responsive Timing Conflicts: Occasional time zone differences resulted in delayed support for some users.
  • Cost: A few users felt the price of the app was on the higher side relative to its offerings.
  • Initial Setup Complexity: Installation and initial setup could be challenging without support assistance.

Final Thoughts

Overall, "BSS: B2B & Wholesale Solution" is well-regarded as a strong tool for facilitating wholesale business on Shopify platforms. Its comprehensive features and dedicated customer support make it a favorable option for businesses looking to enhance their B2B operations. Despite minor concerns primarily regarding technical bugs and pricing, the app provides significant value and comes highly recommended by its users.

Vincita Co., Ltd.

Aug 27, 2024  on Shopify

We just started using BSS: B2B Wholesale Solution, and it's exactly what we need. The app functions perfectly for our business, and the customer service is fast and responsive.

Home Soda

Aug 27, 2024  on Shopify

We’ve had an excellent experience with the BSS Wholesale app for our Shopify store. Jolie, in particular, provided exceptional support with quick responses and thorough assistance. Jolie's expertise made everything easy and efficient. The app itself is highly functional, and fantastic support only adds to its value. Highly recommended!

Dimensions Skin Care Distribution

Aug 27, 2024  on Shopify

The wholesale registration form feature of this app is exactly what our company needed as we are strictly B2B. Pairing this app with the BSS Lock Passcode Pricing app works perfectly. BSS has been a huge help with resolve a couple of small snags and Emma has been super responsive and extremely helpful. We're looking forward to using more of the features of the app once our website is live. Highly recommend for any companies who sell B2B or offer wholesale options and do not want to upgrade to the Shopify Plus plan. Ask for Emma, she's fantastic!

JLA Hospitality

Aug 22, 2024  on Shopify

I am very satisfied with the App so far, mainly because the customer service team is excellent. Their responses are very timely, and the service is thorough. There were many CSS style adjustments that I didn’t even request, but they noticed and helped me make the changes. I am very grateful for that. Since Shopify themes update quickly, sometimes the App may have compatibility issues, which I think is completely normal. The quality of the customer service is what really matters. My customer service representative, Jonas, was very patient in listening to my requests, and they were able to resolve most of our issues within the same business day. I highly recommend this App.

Amalys B2B

Aug 22, 2024  on Shopify

Good app, not a 5/5 as things could always be improved but overal it's working. A bit too expensive in my opinion though. Good customer service.

Kekoo B2B

Aug 22, 2024  on Shopify

The App works great and does what it's promising. Support is fast and kind. I recommend this app to anybody who wants to do wholesale!

HBM Supplies

Aug 20, 2024  on Shopify

The app is great, but it's confusing and it's a pain to get set up and the customer service hours are not convent.

Offroad Manufaktur Shop

Aug 20, 2024  on Shopify

Support funktioniert gut. Jolie konnte bisher in den meisten Fällen relativ zügig helfen. Wird aber auch gebraucht, da doch einige Dinge noch speziell auf den Shop angepasst werden müssen.

Tinkle 🌱

Aug 20, 2024  on Shopify

Their customer support is outstanding, especially Emma. She’s incredibly helpful and always provides clear solutions to any problems or confusions I’ve encountered.

Chilero.com

Aug 20, 2024  on Shopify

After running into many apps that offer a bunch of things in a misleading way that at the end they are not able to fulfill, I ran into this beautiful app and awesome support theme that lead me in every single step of the B2B side integration. They are able to customize a lot of things to leave the store very functional with a B2B side which was what I was looking for. 100% recommended, they are very very professional and the support replies in a timely mannner

Yunomi.life

Aug 19, 2024  on Shopify

I have had it installed for a few weeks now and so far our wholesale clients are finding … not noticing it at all which is perfect. We needed a customization for cart questions visible differently for different customers and they showed us how to edit the code to allow it. Response was amazingly fast!!

SalonServe Secrets

Aug 18, 2024  on Shopify

great customer service, responds as soon as they can, solves the issue immediately and very knowledgeable when doing so.

Capitalcliff Ltd

Aug 16, 2024  on Shopify

App works as advertised but what makes it stand out above the rest is the level of customer service. Jonas has been so much help throughout the process of setting up customer registration forms and the rest of it.

Beeswax Works Wholesale

Aug 15, 2024  on Shopify

This fixes one of our main issues, a new account registration form. Now we are able to screen applications before we accept new wholesale customers, and promote a new account section to drive business. Installation was a breeze with a team of BSS B2B developers writing code and making everything fall into place. Thanks Jonas for the great service.

BeeKind Wholesale

Aug 15, 2024  on Shopify

This fixes one of our main issues, a new account registration form. Now we are able to screen applications before we accept new wholesale customers, and promote a new account section to drive business. Installation was a breeze with a team of BSS B2B developers writing code and making everything fall into place. Thanks Jonas for the great service.

Chamaleon Studios

Aug 15, 2024  on Shopify

After downloading many apps, I finally found BSS! Really easy to set up, the best is customer service, they are really kind and friendly, always open to answer your questions and help you customize to your needs. Special thanks to Emma!

West Durable Lighting

Aug 13, 2024  on Shopify

This app offers so many different features! I had many questions about features and installing the app but the support team is so awesome and patient answering all of my questions!

Vanketo

Aug 13, 2024  on Shopify

I’ve had a great experience with B2B Solution, thanks to Emma. Whenever I’m confused about functions or setups, Emma is quick to help and always clears up my questions. Her support has been really helpful. One suggestion is to create a video explanation for common issues or setup processes. This could further assist users in understanding the platform and reduce confusion. I highly recommend B2B Solution for their excellent customer service.

BUY BRAZIL STORE

Aug 12, 2024  on Shopify

So far, I haven't had any issues with the app, and with the help of customer support, I was able to offer wholesale sales on my e-commerce platform.

NNJ Designs

Aug 11, 2024  on Shopify

App is a little pricey, but the customer service is great! This app allows us to customize our shopping experience, which we love!

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