Merchants generally express high satisfaction with "BSS: B2B & Wholesale Solution." The app is particularly appreciated for its robust features tailored to streamline B2B operations on Shopify. While most users commend the responsive support team, which frequently receives praise, there are some concerns over occasional technical issues and bugs. Nevertheless, the majority of users find the app valuable and effective for boosting their wholesale business processes.
Key Strengths
Outstanding Customer Support: Frequently highlighted for responsiveness and professionalism, with specific mentions of staff like Jonas, Emma, Namyr, and Jolie.
Comprehensive B2B Features: Offers a wide array of functionalities such as tiered pricing, VAT handling, and customer-specific customizations.
Ease of Use: Many users find the app user-friendly and easy to integrate into their Shopify stores.
Customization: High customization capability to suit different business needs, frequently praised for adaptability.
Solution for Wholesale Operations: Effectively resolves wholesale pricing and registration challenges.
Common Concerns
Technical Bugs: Some users reported bugs and issues requiring technical support for resolution.
Responsive Timing Conflicts: Occasional time zone differences resulted in delayed support for some users.
Cost: A few users felt the price of the app was on the higher side relative to its offerings.
Initial Setup Complexity: Installation and initial setup could be challenging without support assistance.
Final Thoughts
Overall, "BSS: B2B & Wholesale Solution" is well-regarded as a strong tool for facilitating wholesale business on Shopify platforms. Its comprehensive features and dedicated customer support make it a favorable option for businesses looking to enhance their B2B operations. Despite minor concerns primarily regarding technical bugs and pricing, the app provides significant value and comes highly recommended by its users.
Tiptopcenter
Jul 15, 2024
on
Shopify
I plan to use this software to start my B2B business. When I encountered a problem after installation, I contacted them and they assisted me in solving the problem in time. This is a very good start. Thank you.
Blooms out of the Box
Jul 10, 2024
on
Shopify
App has great features and helpdesk always responds quickly, very service-minded! The only minor issue is that it cannot be combined with add-ons that come with a price (then the price of the add-on just isn't calculated.
Official GN Canada Wholesale
Jul 08, 2024
on
Shopify
Great overall tool and receptive customer service. Emma, Namyr (among others on the team) have been very helpful in setting up the tool to our specific needs. A+
CECO Fasteners
Jul 05, 2024
on
Shopify
The Price List app is exactly what I was looking for. It is easy to manage and easy to setup. I needed a little help with integration with my theme, but Emma at support and the development team were able to get me up and going in about 12 hours. All follow up questions have been responded to very timely.
VRL WAX
Jul 04, 2024
on
Shopify
The support team is excellent, consistently providing prompt and effective assistance with a friendly and professional attitude.
JF Blossom
Jul 02, 2024
on
Shopify
Just start to use this app but have to say that the support is quite efficient, within half an hour the issue was located and with a few hours it was already fixed. Moreover the support from Jolie was also quite helpful, she is patient and very cooperative.
AZ Growshop ASIA - Pre Order
Jul 01, 2024
on
Shopify
Great support from the BSS team. They helped us step by step, solving all the issues on our website, which involved quite many tasks. Much appreciated.
Great app, especially the customized registration form to KYC your customers right at the beginning, notifications whenever new customers register, and special discounts for tagged customers... These features are necessary for a B2B solution platform.
ya da multicosmetics
Jul 01, 2024
on
Shopify
I recommend an application that works well. there were some incompatibilities with the theme I was using. but the technical team solved my problem immediately. thank you for their support.
Shop Dejac SA
Jul 01, 2024
on
Shopify
The application works perfectly and the technical support is top notch!
I had a conflict with another application, but the developer was able to make the necessary changes very quickly and the problem is solved.
I highly recommend this application.
Aussie Whimsical Designs
Jun 22, 2024
on
Shopify
Only new so still working it all out, had an issue and the team were fantastic and got it working for me. Very prompt and friendly service especially since it was a Sunday I contacted them.
Young Farts RV Parts
Jun 20, 2024
on
Shopify
Absolutly amazing customer service! They gave unparreled customer service i have never experienced before! really appricate all the help! this app is way better than the shopify plus b2b! Jena and KhanhTQ took care of my every need! :)
SKT
Jun 20, 2024
on
Shopify
1A Customer Service! Sehr schnelle und sehr hilfreiche Antworten. Wir wurden auch bei der Integrierung in unser Template unterstützt. Dank der App können wir einen B2B- und B2C-Shop abbilden und diverse B2B-Preisgruppen den entsprechenden Kunden zuordnen.
LA Balloons
Jun 19, 2024
on
Shopify
DECEPTIVE PRACTICES AND UNRESOLVED BILLING ISSUES
I am extremely dissatisfied with the BSS: B2B/Wholesale Solution app and its handling of billing disputes. Despite the app's pricing page stating that usage on a Shopify Development Store is free, I was charged $200+. When I reached out to the app developer, they stated Plus stores were exempt from the free option (which is not stated on their pricing) and initially claimed that Shopify was responsible for issuing refunds. However, after clarifying with a Shopify Expert, the app company admitted they were responsible but still refused to refund the charge.
To make matters worse, I was charged again for another $200+. Despite multiple attempts to resolve this amicably, the app developer has refused to issue a refund, falsely asserting that the charges are correct. Their app page fails to mention any exemptions from the free plan on development sites, which is highly misleading.
We were very interested in implementing the app on our live site but they were unwilling to work with us in regards to these fraudulent charges on our demo site.
These deceptive business practices are unacceptable and have resulted in unnecessary charges and frustration. I urge others to be cautious when considering this app, as the developer's actions have been both fraudulent and unprofessional. Shopify should take immediate action to address this app and ensure that other users do not face similar problems.
Hair Luxury
Jun 18, 2024
on
Shopify
The best app for B2B, Joy helped me enormously to set up the app and the contact form, everything is perfect!
COFYMI B2B
Jun 17, 2024
on
Shopify
The app is fantastic and works exactly as advertised. What truly sets it apart, though, is the exceptional support team (especially Emma). They resolved a theme integration issue very quickly and maintained excellent communication throughout the process. Their responsiveness and dedication are top-notch. The app is an excellent tool, especially for B2B purposes, offering features similar to Shopify Plus but at a more affordable rate. I highly recommend it to anyone looking for a reliable and supportive solution!
oecolife B2B Shop
Jun 13, 2024
on
Shopify
The app has all the functions you need for your B2B shop and the support is incredible. Full recommendation!
Chefs' Island
Jun 11, 2024
on
Shopify
We recommend this app. They were some compatibility issues with our custom code but the support answer and solve things pretty quick and the app does the job.
We put 4 stars because the app don't allow the uses of shopify custom codes which we needed.
Bad Candy Shop
Jun 11, 2024
on
Shopify
The app itself and the support are excellent.
The team installed it, fixed problems and helped me set it up. Jena and Joy in particular helped me a lot. But I think there were others on the team. Many thanks to all of them. If anyone has any doubts about using the app, I can only recommend it.
By Fay
Jun 10, 2024
on
Shopify
From the start that I installed the app, Emma has helped me with all my questions and problems. Emma even provided some custom adjustments. Nothing goes too far for this app builder. The support is very fast and good. I will recommend everyone to use this app.
SQUID window textiles
Jun 09, 2024
on
Shopify
Emma from BSS has been super helpful with my many questions and inquiries and very effective at liaising with the technical team. Many thanks!