Taranker.Com Logo
BSS: B2B & Wholesale Solution logo

Customer reviews: BSS: B2B & Wholesale Solution

Reviews (951)

Overall rating
4.8

What Merchants Think

Merchants generally express high satisfaction with "BSS: B2B & Wholesale Solution." The app is particularly appreciated for its robust features tailored to streamline B2B operations on Shopify. While most users commend the responsive support team, which frequently receives praise, there are some concerns over occasional technical issues and bugs. Nevertheless, the majority of users find the app valuable and effective for boosting their wholesale business processes.

Key Strengths

  • Outstanding Customer Support: Frequently highlighted for responsiveness and professionalism, with specific mentions of staff like Jonas, Emma, Namyr, and Jolie.
  • Comprehensive B2B Features: Offers a wide array of functionalities such as tiered pricing, VAT handling, and customer-specific customizations.
  • Ease of Use: Many users find the app user-friendly and easy to integrate into their Shopify stores.
  • Customization: High customization capability to suit different business needs, frequently praised for adaptability.
  • Solution for Wholesale Operations: Effectively resolves wholesale pricing and registration challenges.

Common Concerns

  • Technical Bugs: Some users reported bugs and issues requiring technical support for resolution.
  • Responsive Timing Conflicts: Occasional time zone differences resulted in delayed support for some users.
  • Cost: A few users felt the price of the app was on the higher side relative to its offerings.
  • Initial Setup Complexity: Installation and initial setup could be challenging without support assistance.

Final Thoughts

Overall, "BSS: B2B & Wholesale Solution" is well-regarded as a strong tool for facilitating wholesale business on Shopify platforms. Its comprehensive features and dedicated customer support make it a favorable option for businesses looking to enhance their B2B operations. Despite minor concerns primarily regarding technical bugs and pricing, the app provides significant value and comes highly recommended by its users.

Shop Dejac SA

Jul 01, 2024  on Shopify

The application works perfectly and the technical support is top notch! I had a conflict with another application, but the developer was able to make the necessary changes very quickly and the problem is solved. I highly recommend this application.

Aussie Whimsical Designs

Jun 22, 2024  on Shopify

Only new so still working it all out, had an issue and the team were fantastic and got it working for me. Very prompt and friendly service especially since it was a Sunday I contacted them.

Young Farts RV Parts

Jun 20, 2024  on Shopify

Absolutly amazing customer service! They gave unparreled customer service i have never experienced before! really appricate all the help! this app is way better than the shopify plus b2b! Jena and KhanhTQ took care of my every need! :)

SKT

Jun 20, 2024  on Shopify

1A Customer Service! Sehr schnelle und sehr hilfreiche Antworten. Wir wurden auch bei der Integrierung in unser Template unterstützt. Dank der App können wir einen B2B- und B2C-Shop abbilden und diverse B2B-Preisgruppen den entsprechenden Kunden zuordnen.

LA Balloons

Jun 19, 2024  on Shopify

DECEPTIVE PRACTICES AND UNRESOLVED BILLING ISSUES I am extremely dissatisfied with the BSS: B2B/Wholesale Solution app and its handling of billing disputes. Despite the app's pricing page stating that usage on a Shopify Development Store is free, I was charged $200+. When I reached out to the app developer, they stated Plus stores were exempt from the free option (which is not stated on their pricing) and initially claimed that Shopify was responsible for issuing refunds. However, after clarifying with a Shopify Expert, the app company admitted they were responsible but still refused to refund the charge. To make matters worse, I was charged again for another $200+. Despite multiple attempts to resolve this amicably, the app developer has refused to issue a refund, falsely asserting that the charges are correct. Their app page fails to mention any exemptions from the free plan on development sites, which is highly misleading. We were very interested in implementing the app on our live site but they were unwilling to work with us in regards to these fraudulent charges on our demo site. These deceptive business practices are unacceptable and have resulted in unnecessary charges and frustration. I urge others to be cautious when considering this app, as the developer's actions have been both fraudulent and unprofessional. Shopify should take immediate action to address this app and ensure that other users do not face similar problems.

Hair Luxury

Jun 18, 2024  on Shopify

The best app for B2B, Joy helped me enormously to set up the app and the contact form, everything is perfect!

COFYMI B2B

Jun 17, 2024  on Shopify

The app is fantastic and works exactly as advertised. What truly sets it apart, though, is the exceptional support team (especially Emma). They resolved a theme integration issue very quickly and maintained excellent communication throughout the process. Their responsiveness and dedication are top-notch. The app is an excellent tool, especially for B2B purposes, offering features similar to Shopify Plus but at a more affordable rate. I highly recommend it to anyone looking for a reliable and supportive solution!

oecolife B2B Shop

Jun 13, 2024  on Shopify

The app has all the functions you need for your B2B shop and the support is incredible. Full recommendation!

Chefs' Island

Jun 11, 2024  on Shopify

We recommend this app. They were some compatibility issues with our custom code but the support answer and solve things pretty quick and the app does the job. We put 4 stars because the app don't allow the uses of shopify custom codes which we needed.

Bad Candy Shop

Jun 11, 2024  on Shopify

The app itself and the support are excellent. The team installed it, fixed problems and helped me set it up. Jena and Joy in particular helped me a lot. But I think there were others on the team. Many thanks to all of them. If anyone has any doubts about using the app, I can only recommend it.

By Fay

Jun 10, 2024  on Shopify

From the start that I installed the app, Emma has helped me with all my questions and problems. Emma even provided some custom adjustments. Nothing goes too far for this app builder. The support is very fast and good. I will recommend everyone to use this app.

SQUID window textiles

Jun 09, 2024  on Shopify

Emma from BSS has been super helpful with my many questions and inquiries and very effective at liaising with the technical team. Many thanks!

i-did

Jun 02, 2024  on Shopify

We are really happy for this solution to our b2c webshop (which is now a b2b webshop too!). Also the support is great, super fast and helpfull.

MUST TECHNOLOGIE

May 28, 2024  on Shopify

The app is great for b2b stores and the support team is always very quick to solve any issue/request!

Niyazi's

May 27, 2024  on Shopify

App is brilliant and the customer support was great. Emma took her time out to make sure the app was installed and working with my themes without issue. Thanks Emma and Team.

Resolve Designs LLC

Apr 25, 2024  on Shopify

It works great as a B2B tool. It is essentially like Shopify Plus but way cheaper. The support is very responsive but you do have to negotiate the time zone difference as they are in Vietnam. They even edited my theme.liquid so the discount pricing from B2B worked on another price per unit app I have installed. So helpful!

m+c wholesale

Apr 25, 2024  on Shopify

The support team has been very helpful so far! It's so nice to pick and choose what features you want as well.

Decorative Resources

Apr 24, 2024  on Shopify

Great customer service. They make sure the app is installed correctly and help you with customization as well. Emma C. In particular was very helpful and made sure all my concerns and questions were addressed.

Parrs Products Wholesale

Apr 21, 2024  on Shopify

Really happy with the support from the BSS team. They make it easy to work together to find a solution to any of the questions I have. Joy and Jena have been so nice and helpful!

Villager Jim Trade

Apr 19, 2024  on Shopify

The team have been brilliant from start to finish. They helped us quickly and effectively. Many thanks

Scroll to Top