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Customer reviews: BSS: B2B & Wholesale Solution

Reviews (951)

Overall rating
4.8

What Merchants Think

Merchants generally express high satisfaction with "BSS: B2B & Wholesale Solution." The app is particularly appreciated for its robust features tailored to streamline B2B operations on Shopify. While most users commend the responsive support team, which frequently receives praise, there are some concerns over occasional technical issues and bugs. Nevertheless, the majority of users find the app valuable and effective for boosting their wholesale business processes.

Key Strengths

  • Outstanding Customer Support: Frequently highlighted for responsiveness and professionalism, with specific mentions of staff like Jonas, Emma, Namyr, and Jolie.
  • Comprehensive B2B Features: Offers a wide array of functionalities such as tiered pricing, VAT handling, and customer-specific customizations.
  • Ease of Use: Many users find the app user-friendly and easy to integrate into their Shopify stores.
  • Customization: High customization capability to suit different business needs, frequently praised for adaptability.
  • Solution for Wholesale Operations: Effectively resolves wholesale pricing and registration challenges.

Common Concerns

  • Technical Bugs: Some users reported bugs and issues requiring technical support for resolution.
  • Responsive Timing Conflicts: Occasional time zone differences resulted in delayed support for some users.
  • Cost: A few users felt the price of the app was on the higher side relative to its offerings.
  • Initial Setup Complexity: Installation and initial setup could be challenging without support assistance.

Final Thoughts

Overall, "BSS: B2B & Wholesale Solution" is well-regarded as a strong tool for facilitating wholesale business on Shopify platforms. Its comprehensive features and dedicated customer support make it a favorable option for businesses looking to enhance their B2B operations. Despite minor concerns primarily regarding technical bugs and pricing, the app provides significant value and comes highly recommended by its users.

KlimaTime

Aug 07, 2024  on Shopify

Highly recommend BSS: B2B Wholesale Solution as they provide an incredible service and are very friendly. Many thanks to the administrator Jolie for the fantastic help!

Jason Miller Studio

Aug 05, 2024  on Shopify

Really easy to work with the support team and technicians working on this app. Shout out to Emma, Mabel, and Namyr for their consistent assistance and support.

Ohm Boy E-Liquids

Aug 01, 2024  on Shopify

Really good app, but not the cheapest, if you need all the features which we decided we needed. Jolie was brilliant at helping me with getting the sections implemented to the store and very attentive with any issues and queries I had. I would highly recommend this app is you are looking for a solution which needs high level pricing per user.

Novatto

Jul 28, 2024  on Shopify

We have been working with Jolie from the BSS team; she has been amazing! Even though there is a time delay every question, comment, or small issue we have had she or her team has been able to take care of it. We wanted to let potential B2B customers know we offer wholesale pricing and for the B2B customers we already have, we wanted them to be able to go to our website anytime and see their pricing 24/7.

24tainer

Jul 25, 2024  on Shopify

great app with a lot of features from the beginning and more and more features getting added. The support team is very helpful and fast. great support!

Casoin Online

Jul 24, 2024  on Shopify

Assistenza clienti molto buona, app abbastanza facile da configurare! Consigliata a chi vuole fare una sezione BTB. Speriamo in una traduzione per il mercato Italiano. Grazie ancora per il supporto.

IRON OPTICS

Jul 23, 2024  on Shopify

Outstanding support. Fast response times, competent support and always a solution at hand. We knew that adding B2B functionality to the shop was a complex issue, but thanks to Emma and the rest of the team it was much easier than expected! Thank you very much

Bonito Shapewear

Jul 23, 2024  on Shopify

The B2B Wholesale Solution by BSS is a well thought through application for our Shopify store. It is allowing us to manage our B2B clients in a professional manner. The team at BSS has bent over backwards to help us customize our UI and follow our branding concepts and even went beyond the call of duty to help us fix some glitches that we had on our site, which had nothing to do with the BSS implementation. The team headed by Jolie did an amazing job. I thank them for their professionalism, and their great attitude. Regardless of being half way around the world, it seemed as if they were next door. Congratulations to Jolie, who did an amazing job of caring and following up on details, and to the BSS team who worked tirelessly and quickly to entertain all my customization. Thank you guys, you all did an outstanding job! Well Done!

Dr. Schrammek

Jul 18, 2024  on Shopify

The app is great, easy to use, and most important the tech. support team even better! Emma and Jolie were my heroes today! I might accidently deleted all the prices from B2B, but they were really helpfull and bring back all the datas!!! thanks again!!!

ZONE

Jul 16, 2024  on Shopify

Have just started using the app, despite the functionality which is 10/10. The customer support team, especially Jolie is amazing, excellent and top notch customer support!

Cre8tive Labs

Jul 15, 2024  on Shopify

Excellent Support! They helped me setup the app and helped customize it to fit the theme of my store. The price list break down is exactly what we need for our wholesale customers. Highly recommend using this app!

21CARS

Jul 15, 2024  on Shopify

Super zufrieden. Das Team kümmert sich um die Anliegen und alles wurde so angepasst, wie gewünscht. Funktioniert bis jetzt einwandfrei, sobald man mal die Logik raus hat, wie es funktioniert. Kann ich gerne weiterempfehlen!

Tiptopcenter

Jul 15, 2024  on Shopify

I plan to use this software to start my B2B business. When I encountered a problem after installation, I contacted them and they assisted me in solving the problem in time. This is a very good start. Thank you.

Blooms out of the Box

Jul 10, 2024  on Shopify

App has great features and helpdesk always responds quickly, very service-minded! The only minor issue is that it cannot be combined with add-ons that come with a price (then the price of the add-on just isn't calculated.

Official GN Canada Wholesale

Jul 08, 2024  on Shopify

Great overall tool and receptive customer service. Emma, Namyr (among others on the team) have been very helpful in setting up the tool to our specific needs. A+

CECO Fasteners

Jul 05, 2024  on Shopify

The Price List app is exactly what I was looking for. It is easy to manage and easy to setup. I needed a little help with integration with my theme, but Emma at support and the development team were able to get me up and going in about 12 hours. All follow up questions have been responded to very timely.

VRL WAX

Jul 04, 2024  on Shopify

The support team is excellent, consistently providing prompt and effective assistance with a friendly and professional attitude.

JF Blossom

Jul 02, 2024  on Shopify

Just start to use this app but have to say that the support is quite efficient, within half an hour the issue was located and with a few hours it was already fixed. Moreover the support from Jolie was also quite helpful, she is patient and very cooperative.

AZ Growshop ASIA - Pre Order

Jul 01, 2024  on Shopify

Great support from the BSS team. They helped us step by step, solving all the issues on our website, which involved quite many tasks. Much appreciated. Great app, especially the customized registration form to KYC your customers right at the beginning, notifications whenever new customers register, and special discounts for tagged customers... These features are necessary for a B2B solution platform.

ya da multicosmetics

Jul 01, 2024  on Shopify

I recommend an application that works well. there were some incompatibilities with the theme I was using. but the technical team solved my problem immediately. thank you for their support.

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