The pricing structure of this app forces you to pay for the highest tier just to get all of the most basic features you should have for B2B. The ability to provide customers with tax exempt status is basic in B2B but you cannot offer that unless you are on the highest paid plan. Hopefully the devs see this review and adjust things, but based on the other reviews, it does not appear they will make any adjustments to the pricing tiers.

Our store isn't compatible with the app and they weren't willing to help us unless we uninstalled other apps we currently use (we are unable to uninstall those apps). We paid $50 for the app, had it less than 24 hours, and they refused to refund us. We really wanted to work with the development team to make this app work for us, but it is unfortunate they were not willing to issue a refund.

Terrible app, it is very complicated to set up and the support team took a long time to respond. If you use a custom theme, you need a special developer to implement the functions of the app. There is also no way to NOT charge a wholesale customer the VAT fee. When you apply a % discount for a customer across different markets, you need to manually enter a custom pricing for each product price, because the app is not able to automatically calculate the discounted price without the VAT %. We have wasted so many days trying to fix this and get this to work, all to no avail. You are much better off handling the orders manually or try out another app.

I attempted to initiate a chat conversation, but did not receive a response. Very hard too use this APP

They ignore our support requests. We are using the platinum plan ($100 a month). We have been trying to reach them for the past few days through in-app chatbox, email and whatsapp yet Selina keeps ignoring them.

I usually prefer not to leave negative reviews, but I feel compelled to share my experience to warn other serious business owners. The positive reviews mostly seem to come from users who are not yet aware of the negative impact this application can have on their webshop. We have been using this application for a while and frequently encounter bugs that we cannot fix ourselves. That’s why we contacted support and explicitly stated that no changes should be made to the appearance of our theme. They requested access to our webshop, which we provided. The next morning, I checked to see if the issue had been resolved. To my surprise, they had made changes to the theme. They added a large table in English displaying discount percentages, visible to everyone—even though we specifically asked them not to make such modifications. Additionally, they changed certain settings, causing all orders to now go through BSS, which has completely disrupted our conversion tracking. As a result, our advertising campaigns are no longer running optimally, leading to higher ad costs. Despite working on a fix for two days, they still don’t understand the issue and haven’t been able to resolve it. They have left us with significant damage and are offering a mere three-month discount as ‘compensation’—as if that would cover our losses or restore our trust in this application. We are considering removing the application, but we fear this might make the situation even worse. It is concerning that such applications are allowed, as they can cause severe damage to businesses without users even realizing it.

Downloaded the app for the 14 day free trial and the app won't even let me use any of the features unless I pay for the services. How am I supposed to know if I like it, if I can't even set anything up such as wholesale forms, wholesale pricing, etc. Uninstalled after using for only about 15 minutes.

Uygulama artık kullanılamıyor. Zor durumda kaldık.

DECEPTIVE PRACTICES AND UNRESOLVED BILLING ISSUES I am extremely dissatisfied with the BSS: B2B/Wholesale Solution app and its handling of billing disputes. Despite the app's pricing page stating that usage on a Shopify Development Store is free, I was charged $200+. When I reached out to the app developer, they stated Plus stores were exempt from the free option (which is not stated on their pricing) and initially claimed that Shopify was responsible for issuing refunds. However, after clarifying with a Shopify Expert, the app company admitted they were responsible but still refused to refund the charge. To make matters worse, I was charged again for another $200+. Despite multiple attempts to resolve this amicably, the app developer has refused to issue a refund, falsely asserting that the charges are correct. Their app page fails to mention any exemptions from the free plan on development sites, which is highly misleading. We were very interested in implementing the app on our live site but they were unwilling to work with us in regards to these fraudulent charges on our demo site. These deceptive business practices are unacceptable and have resulted in unnecessary charges and frustration. I urge others to be cautious when considering this app, as the developer's actions have been both fraudulent and unprofessional. Shopify should take immediate action to address this app and ensure that other users do not face similar problems.

Ridiculously expensive