Reviews: BSS: B2B & Wholesale Solution

Customer reviews: BSS: B2B & Wholesale Solution

Reviews (905)

Overall rating

4.9

5

224
4

14
3

1
2
1

6

What Merchants Think

Merchants generally express high satisfaction with "BSS: B2B & Wholesale Solution." The app is particularly appreciated for its robust features tailored to streamline B2B operations on Shopify. While most users commend the responsive support team, which frequently receives praise, there are some concerns over occasional technical issues and bugs. Nevertheless, the majority of users find the app valuable and effective for boosting their wholesale business processes.

Key Strengths

Outstanding Customer Support: Frequently highlighted for responsiveness and professionalism, with specific mentions of staff like Jonas, Emma, Namyr, and Jolie.
Comprehensive B2B Features: Offers a wide array of functionalities such as tiered pricing, VAT handling, and customer-specific customizations.
Ease of Use: Many users find the app user-friendly and easy to integrate into their Shopify stores.
Customization: High customization capability to suit different business needs, frequently praised for adaptability.
Solution for Wholesale Operations: Effectively resolves wholesale pricing and registration challenges.

Common Concerns

Technical Bugs: Some users reported bugs and issues requiring technical support for resolution.
Responsive Timing Conflicts: Occasional time zone differences resulted in delayed support for some users.
Cost: A few users felt the price of the app was on the higher side relative to its offerings.
Initial Setup Complexity: Installation and initial setup could be challenging without support assistance.

Final Thoughts

Overall, "BSS: B2B & Wholesale Solution" is well-regarded as a strong tool for facilitating wholesale business on Shopify platforms. Its comprehensive features and dedicated customer support make it a favorable option for businesses looking to enhance their B2B operations. Despite minor concerns primarily regarding technical bugs and pricing, the app provides significant value and comes highly recommended by its users.

Equilibrium Intertrade Corporation

Jan 26, 2025 on Shopify

Thank you for your quick action and support. Your timely assistance is greatly appreciated!

Stretchtent shop

Dec 18, 2024 on Shopify

The BSS app is amazing! A special shoutout to Emma for her outstanding support, she’s always friendly, quick to help, and really thinks along with you. The app itself is super user-friendly and has so many great features. Highly recommend it!

Installatie-shop.nl

Oct 11, 2024 on Shopify

Some troubles in the begin, but Namyr has help us very good and fixed the problems we had.

Total Liquor

Sep 24, 2024 on Shopify

pros: 1) The support team talks properly to the customer 2) They understand the customer's requirement very well and then give the proper solution. 3) If any issue comes up in the tool then they try their best to resolve it. 4) Customer's query is resolved within 24 hours 5) The tool is easy to configure 6) This tool fulfills the requirements I had. cons: 1) Customer support is not 24/7 2) There should be something to resolve customer's queries within 24 hours.

Amalys B2B

Aug 22, 2024 on Shopify

Good app, not a 5/5 as things could always be improved but overal it's working. A bit too expensive in my opinion though. Good customer service.

HBM Supplies

Aug 20, 2024 on Shopify

The app is great, but it's confusing and it's a pain to get set up and the customer service hours are not convent.

Offroad Manufaktur Shop

Aug 20, 2024 on Shopify

Support funktioniert gut. Jolie konnte bisher in den meisten Fällen relativ zügig helfen. Wird aber auch gebraucht, da doch einige Dinge noch speziell auf den Shop angepasst werden müssen.

Blooms out of the Box

Jul 10, 2024 on Shopify

App has great features and helpdesk always responds quickly, very service-minded! The only minor issue is that it cannot be combined with add-ons that come with a price (then the price of the add-on just isn't calculated.

JF Blossom

Jul 02, 2024 on Shopify

Just start to use this app but have to say that the support is quite efficient, within half an hour the issue was located and with a few hours it was already fixed. Moreover the support from Jolie was also quite helpful, she is patient and very cooperative.

Chefs' Island

Jun 11, 2024 on Shopify

We recommend this app. They were some compatibility issues with our custom code but the support answer and solve things pretty quick and the app does the job. We put 4 stars because the app don't allow the uses of shopify custom codes which we needed.

Ccell Supply Europe

Apr 17, 2024 on Shopify

The customer service is really great and endeavours to answer all questions and help you quickly. The app sometimes rounds the prices a bit strangely. But I can recommed 10/10

Riva Precision

Apr 15, 2024 on Shopify

BES Distributions

Apr 09, 2024 on Shopify

Parrs Products Wholesale

Apr 08, 2024 on Shopify

Really happy with the support from the BSS team. They make it easy to work together to find a solution to any of the questions I have. Joy and Jena have been so nice and helpful!