Merchants generally express high satisfaction with "BSS: B2B & Wholesale Solution." The app is particularly appreciated for its robust features tailored to streamline B2B operations on Shopify. While most users commend the responsive support team, which frequently receives praise, there are some concerns over occasional technical issues and bugs. Nevertheless, the majority of users find the app valuable and effective for boosting their wholesale business processes.
Key Strengths
Outstanding Customer Support: Frequently highlighted for responsiveness and professionalism, with specific mentions of staff like Jonas, Emma, Namyr, and Jolie.
Comprehensive B2B Features: Offers a wide array of functionalities such as tiered pricing, VAT handling, and customer-specific customizations.
Ease of Use: Many users find the app user-friendly and easy to integrate into their Shopify stores.
Customization: High customization capability to suit different business needs, frequently praised for adaptability.
Solution for Wholesale Operations: Effectively resolves wholesale pricing and registration challenges.
Common Concerns
Technical Bugs: Some users reported bugs and issues requiring technical support for resolution.
Responsive Timing Conflicts: Occasional time zone differences resulted in delayed support for some users.
Cost: A few users felt the price of the app was on the higher side relative to its offerings.
Initial Setup Complexity: Installation and initial setup could be challenging without support assistance.
Final Thoughts
Overall, "BSS: B2B & Wholesale Solution" is well-regarded as a strong tool for facilitating wholesale business on Shopify platforms. Its comprehensive features and dedicated customer support make it a favorable option for businesses looking to enhance their B2B operations. Despite minor concerns primarily regarding technical bugs and pricing, the app provides significant value and comes highly recommended by its users.
Remington Medical
Oct 09, 2024
on
Shopify
Although their technical team has a time zone that does not match ours, they have been very attentive and responsible in answering our questions, our website is very large and they have patiently attended to our issues. You have solved the integration problems of your application with our huge shopify theme ! thank you very much !
The Insulated Panel Store
Oct 08, 2024
on
Shopify
I'm really pleased with this app. I tried a few others, but none of them quite worked for what I needed. Namyr from support was fantastic—super helpful in getting everything set up with my Shopify theme and even making it compatible with a third-party app. It’s been a great solution for setting up wholesale prices for different customer groups. Highly recommend!
Curly Secret Pro
Oct 08, 2024
on
Shopify
We have been using this app for a while on another website and started to use it again on our new website. Jonas always helps us to get the best out of the app. He's very fast and helpful. If you're looking for a B2B app: would recommend 100%.
Replete Labs
Oct 07, 2024
on
Shopify
BSS B2B Solution app for my Shopify store, and it has been a game-changer for my business. After updating my store's theme, I needed help getting everything set up again, and the team behind the app (especially Jolie) was incredibly responsive and helpful. They guided me through the process and ensured everything was working perfectly.
The app itself is fantastic for offering custom deals and pricing to my clients, making it easier to manage my B2B sales. It’s user-friendly and has allowed me to tailor offers to specific customers, which has been a huge benefit. Overall, I highly recommend the BSS B2B Solution app for anyone looking to enhance their B2B operations on Shopify!
Brand Activate x Proximo
Oct 03, 2024
on
Shopify
Using all three of the BSS apps for my store to gain a B2B functionality way out of the box for Shopify. Jonas has been there every step of the way, whether it's a code fix, or simply helping navigate using these apps to the fullest. Great products, but even greater support!
LuxRussian
Oct 01, 2024
on
Shopify
This is the best B2B app with a lot of features in 1.
I'm very glad that I've found this app.
The customer service is superb, especially Jolie.
During working hours, I've always reaction in few minutes. And they come always with a good solution.
raumbox
Oct 01, 2024
on
Shopify
Great app for B2B and for „BOGO“ (Buy one, get one). Very responsive support, especially Jonas. I highly recommend this app.
dieFITMACHER
Oct 01, 2024
on
Shopify
The support is outstanding. We have a really complicated use case and are still in the last preparations for the launch but the support is always really fast and helpful. They are doing everything they can to make this app work for us.
Christina Magdolna Jewelry
Sep 30, 2024
on
Shopify
The app was simple to install and the team was very reliable and responsive to some small challenges we encountered. Everything is running smoothly, and we are happy to have this tool at our disposal!
Rebecca Pitcher
Sep 30, 2024
on
Shopify
Great app and excellent support from the team, they completed the installation and made some changes for me very quickly and kept me updated along the way. Highly recommend
Amherst Beverages
Sep 26, 2024
on
Shopify
The team at BSS is very responsive and helpful. Not only were they able to help me seamlessly implement the software on my theme, but they were able to work with me through complex scenarios and offer custom coding solutions to meet my needs.
The tool is also very dynamic and offers a variety of solutions for anyone that would like to layer a B2B solution on top of their current Shopify store. In order to offer wholesale solutions directly through the Shopify native platform, it is very expensive (I believe $2,300 per month) and this solution is a very cost effective way to offer this to customers at a small fraction of that cost.
Thank you for being a great partner BSS!
Belnatur
Sep 26, 2024
on
Shopify
The app is easy to use and offers many options.
Namyr was very kind and helpful, even though it was overtime. It took some time, but finally my problem was solved. thank you once more for the help! :)
Orange County CBD
Sep 25, 2024
on
Shopify
What can I say? Awesome team, go above and beyond to get everything working as it should and then add in customisations we requested (and did a great job on that, too).
P4 Care
Sep 25, 2024
on
Shopify
We are using this app for custom B2B pricing and thanks to the fast integration support of Emma and CuongNM we now have everything working perfect with our Theme. Can only recommend the app and the good support.
iAM4u Germany
Sep 25, 2024
on
Shopify
The App works very good. Had some problems while installing bit everything was solved quickly with the support. the support is very professional and fast solving.
Pro Matrix
Sep 25, 2024
on
Shopify
I took my time searching for the best b2b app to suit my business. So happy I decided on this. The support from Jolie has been brilliant & has been so fast and efficient with troubleshooting. Highly recommend.
Total Liquor
Sep 24, 2024
on
Shopify
pros:
1) The support team talks properly to the customer
2) They understand the customer's requirement very well and then give the proper solution.
3) If any issue comes up in the tool then they try their best to resolve it.
4) Customer's query is resolved within 24 hours
5) The tool is easy to configure
6) This tool fulfills the requirements I had.
cons:
1) Customer support is not 24/7
2) There should be something to resolve customer's queries within 24 hours.
ZEITBIKE
Sep 22, 2024
on
Shopify
The BSS B2B Solution app is easy to use and has lots of great features, such as tiered pricing with quantity and amount breaks (most apps only have quantity breaks), extra fees, order limits, and lots more. Emma and the BSS team are also very helpful and responsive. They helped us integrate our theme quickly and did a great job. Keep up the great work!
Coanda Air
Sep 22, 2024
on
Shopify
I definitely recommend this app because I was looking for the ability to sell to both businesses and consumers around Europe for ages and I could not find anything. With this app customers will be charged VAT if they do not have a business and for businesses the VAT will be deducted. I also want to thank Jonas for really helping me with setting the app to my store and making sure everything worked correctly. Definitely recommned the app and definitely Jonas is the guy you can definitely trust to do the right job!
Wholesale American Hat Makers
Sep 18, 2024
on
Shopify
Top Notch!
Jonas and team have been fantastic since day one. They continue to support and offer guidance and solutions. If you are looking for a B2B solution we reccomend.