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Customer reviews: BSS: B2B & Wholesale Solution

Reviews (950)

Overall rating
4.8

What Merchants Think

Merchants generally express high satisfaction with "BSS: B2B & Wholesale Solution." The app is particularly appreciated for its robust features tailored to streamline B2B operations on Shopify. While most users commend the responsive support team, which frequently receives praise, there are some concerns over occasional technical issues and bugs. Nevertheless, the majority of users find the app valuable and effective for boosting their wholesale business processes.

Key Strengths

  • Outstanding Customer Support: Frequently highlighted for responsiveness and professionalism, with specific mentions of staff like Jonas, Emma, Namyr, and Jolie.
  • Comprehensive B2B Features: Offers a wide array of functionalities such as tiered pricing, VAT handling, and customer-specific customizations.
  • Ease of Use: Many users find the app user-friendly and easy to integrate into their Shopify stores.
  • Customization: High customization capability to suit different business needs, frequently praised for adaptability.
  • Solution for Wholesale Operations: Effectively resolves wholesale pricing and registration challenges.

Common Concerns

  • Technical Bugs: Some users reported bugs and issues requiring technical support for resolution.
  • Responsive Timing Conflicts: Occasional time zone differences resulted in delayed support for some users.
  • Cost: A few users felt the price of the app was on the higher side relative to its offerings.
  • Initial Setup Complexity: Installation and initial setup could be challenging without support assistance.

Final Thoughts

Overall, "BSS: B2B & Wholesale Solution" is well-regarded as a strong tool for facilitating wholesale business on Shopify platforms. Its comprehensive features and dedicated customer support make it a favorable option for businesses looking to enhance their B2B operations. Despite minor concerns primarily regarding technical bugs and pricing, the app provides significant value and comes highly recommended by its users.

Netzteilshop24.de

Nov 19, 2024  on Shopify

I had a great experience with BSS B2B Solutions! They were incredibly helpful in fixing my Shopify store, addressing all the issues quickly and efficiently. Their team was professional, responsive, and provided expert solutions that made a real difference. Highly recommend their services for anyone looking to optimize their Shopify store!

Noogs

Nov 19, 2024  on Shopify

Namyr and the B2B team have been incredibly helpful and quick to help. Whenever I have a problem with setting anything up, they are always responsive and eager to fix the problem. Very happy with the service so far!

Zebra Home

Nov 19, 2024  on Shopify

The app is working very well for our requirements and the support team, especially Emma, have been extremely helpful.

Hugs & Things

Nov 18, 2024  on Shopify

I had some troubles with the integration of this app in my shop, but I got the best service I've ever gotten from any Shopify App. Jonas and the rest of the team didn't stop until I was fully happy. Thank you so much!

Greenroom Planter

Nov 17, 2024  on Shopify

I had an issue with the B2B/Wholesale Solution app and reached out to the support team for assistance. Emma and her technician provided exceptional service! They were prompt, professional, and efficient in resolving the issue, ensuring everything worked perfectly on my website. Their attention to detail and willingness to go the extra mile made the whole process smooth and stress-free. I’m extremely satisfied with their support and highly recommend Emma and the BSS Commerce team to anyone using their app. Thank you for your outstanding help!

LTA Supplies

Nov 17, 2024  on Shopify

Excellent service and fast replies from their customer service, help was given from Jolie. Very informative and never had any issues so far.

Hair Wonderland

Nov 17, 2024  on Shopify

Great B2B app for people wanting to offer wholesale with a seperate portal on their store! Customer service is very helpful and great at answering questions.

Farrier Specialty Products

Nov 14, 2024  on Shopify

Application works as expected and if you have any issues or questions, customer support is available and responsive.

NIIMBOT

Nov 12, 2024  on Shopify

good app, thanks so much for Jolie's help, always provides us with timely support, it is easy to set, and there are so many function waiting to be mined and used, highly recommended.

Benoa

Nov 12, 2024  on Shopify

The team has been incredibly fast and prioritized my case from the start. This app is a fantastic addition to our website, especially since Shopify lacked certain features we needed, like the quantity increment option and a specific way to hide prices for non-customers. They ensured—and continue to ensure—that everything is working perfectly. Their response time is exceptional, and they address any concerns with impressive speed. I’m truly happy I decided to download this app.

Polymaker EU Wholesale

Nov 12, 2024  on Shopify

Jonas and the tech team has been very helpful and responsive in support to apply the BSS B2B wholesale features to the store. We highly recommend this wholesale solution, which is quite comprehensive.

Urban Daizy

Nov 11, 2024  on Shopify

I am extremely satisfied with the prompt responses to my questions and the excellent handling of my requests by Customer Service. Their quick turnaround time and attentiveness to my needs have been impressive. The team's efficiency and professionalism have made my experience truly outstanding. I highly appreciate their dedication to providing top-notch service.

Gamesmart

Nov 11, 2024  on Shopify

Excellent support, the app has everything we are looking for our wholesale customers, if the price could be more affordable will be the best app in this category.

Prêt à Prep

Nov 11, 2024  on Shopify

Easy to use so far and has all the options I need. I contacted support and they answered my query within seconds. Very happy

Sodany

Nov 11, 2024  on Shopify

Very useful app, and very good client service, if you are wholesaler, this app can definitely help you with a lot of functions

Private Label Incense, LLC

Nov 10, 2024  on Shopify

The app works really well, we needed several adjustments and the support staff were very prompt in getting the changes made. Very happy with the product and especially the support, which is the real value. We've had experiences with many apps, some work well but when you need support it's hard to get, but with B2B I have only had good experiences, I would highly recommend this app.

ZACO Technology GmbH

Nov 10, 2024  on Shopify

Die App macht genau das, was ich erhofft habe. Besonders das Modul, die VAT Nummer zu prüfen, ist ein Segen. Auch der Support ist extrem zuvorkommend und half bei allen Angelegenheiten. Ich würde diese App definitiv weiterempfehlen

Straight Heat

Nov 06, 2024  on Shopify

One of the best teams to work with, Let me tell you, this team that they have over their is top notch, They're constantly open minded to working with us to develop the platform to suit our needs. When it comes to setup they're very involved and try to help you get up and going quickly as well as very responsive when it comes to issues. I've worked with alot of app teams but never have i felt they've genuinely cared about my business like this. Props to your team and i hope you guys continue to excel at this.

Skapetze

Nov 06, 2024  on Shopify

We needed support in setting up the app. The support team got back to us immediately and communication was very good. The support team successfully set it up for us. We are very happy and the app works as desired. Top service!

Ergo Styling Tools UK

Nov 06, 2024  on Shopify

I recommend this app as it works well integrated into our Shopify store. In the event we need advice, they are quick to respond.

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