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Customer reviews: Appstle Loyalty Reward Program

Reviews (507)

Overall rating
4.9

What Merchants Think

Merchants generally have a very positive view of "Appstle℠ Loyalty & Rewards," praising both its comprehensive features and outstanding customer support. Many users highlight the app's ability to integrate smoothly with their existing Shopify stores and its flexibility in customizing loyalty programs. The support team receives consistent praise for being responsive and helpful, often going above and beyond to assist users with any queries or issues.

Key Strengths

  • Exceptional customer support with quick response times.
  • Comprehensive features for managing loyalty programs, including customizable options.
  • Cost-effective, offering excellent value for the price.
  • Seamless integration with Shopify and other Appstle products.
  • User-friendly interface that allows for easy setup and management of loyalty programs.

Common Concerns

  • Some users find the app complex and time-consuming to learn.
  • Navigational and customization options require guidance for less tech-savvy users.
  • Lack of some advanced features like automated discounts for VIPs and certain tiers renewal options.
  • Occasional issues with email template customization and integration features.

Final Thoughts

Overall, "Appstle℠ Loyalty & Rewards" receives high marks from merchants for its rich feature set and exceptional customer service. While there are some areas for improvement, particularly related to learning curve and certain feature enhancements, the overall consensus is that the app provides excellent value and support for businesses looking to grow customer loyalty and engagement.

OceaClean

Mar 10, 2025  on Shopify

Just started using the app, they have been very helpfully getting everything set up correctly and allocating past earned points.

QRH2O

Mar 05, 2025  on Shopify

This is the best rewards program. Great integration with the website I have. I've tried another popular one that costs a lot more and had nowhere near as many features.

The Handmade Soap Company

Mar 05, 2025  on Shopify

The Customer Experience and Support team is wonderful and very responsive. Been very easy to set up.

KYOR

Mar 04, 2025  on Shopify

I think the 24/7 chat support is great, I mean I was trying out another subscription app but their response was much slower, we wanted to rush out the subscription page but there were lots of technical hiccups So we jumped to appstle and we fixed the subscription page in a day, incredible stuff, thank you!

Daymaker Gifts

Mar 04, 2025  on Shopify

I am brand new to the Appstle App and I had a bazillion questions as I was setting it all up. I contacted their customer service chat and was soon offered to be connected via phone to answer my questions. Hussain was my CS rep and he was incredible! He helped me with so much! I chose the Appstle App over all of the other options due to the exceptional customer service/support reviews. They were not wrong. After speaking to Hussain I feel confident enough to get my loyalty program up and running very soon.

Hundenfolk

Mar 02, 2025  on Shopify

Hussain was fast and efficient with helping me with some setup questions. Thank you so much for the support!

flourish beauty lab

Mar 02, 2025  on Shopify

This app was not completely intuitive or easy to set up at first, but the customer support was great and we are hoping for smooth sailing from here on out.

Flint Creek Bath Co.

Mar 01, 2025  on Shopify

Absolutely the best customer service. Kate patiently walked me though several areas of the App showing me how to utilize it correctly to provide the best experience for my loyal customers. Great job Kate, my customers are going to love their new benefits.

Mila Collective

Feb 27, 2025  on Shopify

Great customer service! We have been using them for months and they have come through for us time and time again

Keebz N Cables

Feb 25, 2025  on Shopify

Great app features and amazing customer support! The team respond within minutes and always go over and above.

My Cushion Grip

Feb 24, 2025  on Shopify

The customer support team is top-notch - always responsive, helpful, and proactive in fixing my issues.

Slow Recipe

Feb 21, 2025  on Shopify

The consultant was very kind, and they provided clear answers to all my questions, which was really helpful. Additionally, the response time was incredibly fast!

Notegeist

Feb 20, 2025  on Shopify

Amazing customer service: not only quick, but always pointed me to where I could find the setting in their app. And the app is amazing: powerful features well-thought out. Highly recommend this app and the support team.

Weekend Coffee Roasters

Feb 18, 2025  on Shopify

I am not an expert when it comes to computers and I may know somethings, but Uri help me with everything step by step. I highly recommend the team.

Alfie's Treatos

Feb 17, 2025  on Shopify

The team at Appstle are super responsive 24/7, amazing support and a great plugin! Fits in really well with their other apps as well.

Candy Co

Feb 16, 2025  on Shopify

Easy to use and setup. Taylor from support was great at helping with all our needs and implementing some custom CSS code to get our colours correct. Great pricing too compared to most loyalty programs!

Tabletop Village LLC

Feb 13, 2025  on Shopify

Wish I could rate 10! We frequently come back to ask for help and they are always so quick and fast to respond. As a store, we have probably asked over 30 questions, and have had the same great experience with each one!

Howling Flats Farm

Feb 13, 2025  on Shopify

The 6-month free loyalty program offered by Jackson at Appstle was an incredibly generous gesture that truly stood out. This offer reflects Appstle’s commitment to supporting its customers and providing exceptional value. Such initiatives make a real difference for businesses, and Jackson’s professionalism and willingness to assist further enhanced the experience. His efforts are greatly appreciated, and this level of customer care reinforces confidence in Appstle’s services. Thank you to Jackson and the Appstle team for this thoughtful offer and outstanding support!

Rare Breed Coffee

Feb 10, 2025  on Shopify

I'm not a developer and need a lot of support. Appstle Loyalty & Rewards support team is excellent. Very fast in the chat. I'm just launching the program and am excited about it.

I Spy Deals

Feb 09, 2025  on Shopify

We just switched from Smile to Appstle and our experience has been wonderful. There are many more features available at the lower plans and the cost is affordable for small business. It is very customizable so we can maintain brand consistency. We are excited to start using this program with our customers!

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