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Customer reviews: Appstle℠ Loyalty & Rewards

Reviews (412)

Overall rating
4.9

What Merchants Think

Merchants generally have a very positive view of "Appstle℠ Loyalty & Rewards," praising both its comprehensive features and outstanding customer support. Many users highlight the app's ability to integrate smoothly with their existing Shopify stores and its flexibility in customizing loyalty programs. The support team receives consistent praise for being responsive and helpful, often going above and beyond to assist users with any queries or issues.

Key Strengths

  • Exceptional customer support with quick response times.
  • Comprehensive features for managing loyalty programs, including customizable options.
  • Cost-effective, offering excellent value for the price.
  • Seamless integration with Shopify and other Appstle products.
  • User-friendly interface that allows for easy setup and management of loyalty programs.

Common Concerns

  • Some users find the app complex and time-consuming to learn.
  • Navigational and customization options require guidance for less tech-savvy users.
  • Lack of some advanced features like automated discounts for VIPs and certain tiers renewal options.
  • Occasional issues with email template customization and integration features.

Final Thoughts

Overall, "Appstle℠ Loyalty & Rewards" receives high marks from merchants for its rich feature set and exceptional customer service. While there are some areas for improvement, particularly related to learning curve and certain feature enhancements, the overall consensus is that the app provides excellent value and support for businesses looking to grow customer loyalty and engagement.

Keebz N Cables

Feb 25, 2025  on Shopify

Great app features and amazing customer support! The team respond within minutes and always go over and above.

My Cushion Grip

Feb 24, 2025  on Shopify

The customer support team is top-notch - always responsive, helpful, and proactive in fixing my issues.

Slow Recipe

Feb 21, 2025  on Shopify

The consultant was very kind, and they provided clear answers to all my questions, which was really helpful. Additionally, the response time was incredibly fast!

Notegeist

Feb 20, 2025  on Shopify

Amazing customer service: not only quick, but always pointed me to where I could find the setting in their app. And the app is amazing: powerful features well-thought out. Highly recommend this app and the support team.

Weekend Coffee Roasters

Feb 18, 2025  on Shopify

I am not an expert when it comes to computers and I may know somethings, but Uri help me with everything step by step. I highly recommend the team.

Alfie's Treatos

Feb 17, 2025  on Shopify

The team at Appstle are super responsive 24/7, amazing support and a great plugin! Fits in really well with their other apps as well.

Candy Co

Feb 16, 2025  on Shopify

Easy to use and setup. Taylor from support was great at helping with all our needs and implementing some custom CSS code to get our colours correct. Great pricing too compared to most loyalty programs!

Tabletop Village LLC

Feb 13, 2025  on Shopify

Wish I could rate 10! We frequently come back to ask for help and they are always so quick and fast to respond. As a store, we have probably asked over 30 questions, and have had the same great experience with each one!

Howling Flats Farm

Feb 13, 2025  on Shopify

The 6-month free loyalty program offered by Jackson at Appstle was an incredibly generous gesture that truly stood out. This offer reflects Appstle’s commitment to supporting its customers and providing exceptional value. Such initiatives make a real difference for businesses, and Jackson’s professionalism and willingness to assist further enhanced the experience. His efforts are greatly appreciated, and this level of customer care reinforces confidence in Appstle’s services. Thank you to Jackson and the Appstle team for this thoughtful offer and outstanding support!

Rare Breed Coffee

Feb 10, 2025  on Shopify

I'm not a developer and need a lot of support. Appstle Loyalty & Rewards support team is excellent. Very fast in the chat. I'm just launching the program and am excited about it.

I Spy Deals

Feb 09, 2025  on Shopify

We just switched from Smile to Appstle and our experience has been wonderful. There are many more features available at the lower plans and the cost is affordable for small business. It is very customizable so we can maintain brand consistency. We are excited to start using this program with our customers!

EBONWOOD

Feb 08, 2025  on Shopify

The customer service is 5 stars and the application is quite feature rich for the cost. I would absolutely recommend this loyalty app to anyone looking for a nice way to give back to their customers without breaking the bank! PS: Shoutout Uri who really helped onboard me into this app and answered so many questions. Legit 24/7 support.

Capsule Cialde Caffè

Feb 08, 2025  on Shopify

I've tried almost every loyalty points management app on Shopify, and I can confidently say that Appstle℠ Loyalty & Rewards is the best. Their support is outstanding—I contacted them on a Saturday night, and they responded immediately, helping me resolve an issue that was actually caused by our store, not the app. The app includes all the essential tools to manage a loyalty program effectively. Highly recommended, no need to look for alternatives!

Wise Crafters

Feb 07, 2025  on Shopify

Awesome customer service experience here. The customer success team is offering personalised service , eg.: creating tutorial video that fit your question and solve the problem. Personally I found this app has quite a lot to learn ( quite complicated ) , need to spend time to explore the features and definitely need guidance from the customer service.

SKNMUSE

Feb 06, 2025  on Shopify

This app is great. I've only just started using it on my site however I have used other Appstle apps for the last few years and I've never really had any issues with them. For that reason I feel confident that this app will be another wonderful addition to our site. In the rare occasion that I do encounter a problem the customer service team is TOP NOTCH. If you ever have a simple question or need help navigating the app their team is more helpful then you can imagine. I would and HAVE told other business owners know about this app and would recommend others to try it as well.

Sparetime

Feb 06, 2025  on Shopify

This loyalty program offers great features, and Kate has been extremely helpful in answering all my questions.

E3Live

Jan 30, 2025  on Shopify

We just started using the app and so far it has way more options and settings than we could ask for. I have needed help setting it up and they are always quick to respond and very helpful. I am excited to really get this going and see how it does.

Sensico

Jan 28, 2025  on Shopify

Appstle support is top notch! Any questions I've had or issues I've experienced have been addressed quickly and professionally. They are a very helpful team and have made my experience a delight. Any customizations I've asked for have been no problem. I now have Appstle Loyalty programs on 2 of my Shopify websites and it's my loyalty app of choice from now on. Can't beat the value for the price!

Biltong Depot

Jan 26, 2025  on Shopify

Customer service (Specifically Uri) is on point! Very helpful and quick to answer all of my silly questions.

CNA K-Pop

Jan 26, 2025  on Shopify

This app works great and the customer service was amazing! Kate is quick to respond with my queries and also initiates improvements for the overall app experience. Kudos to the team of Appstle!

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