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Customer reviews: Appstle Loyalty Reward Program

Reviews (507)

Overall rating
4.9

What Merchants Think

Merchants generally have a very positive view of "Appstle℠ Loyalty & Rewards," praising both its comprehensive features and outstanding customer support. Many users highlight the app's ability to integrate smoothly with their existing Shopify stores and its flexibility in customizing loyalty programs. The support team receives consistent praise for being responsive and helpful, often going above and beyond to assist users with any queries or issues.

Key Strengths

  • Exceptional customer support with quick response times.
  • Comprehensive features for managing loyalty programs, including customizable options.
  • Cost-effective, offering excellent value for the price.
  • Seamless integration with Shopify and other Appstle products.
  • User-friendly interface that allows for easy setup and management of loyalty programs.

Common Concerns

  • Some users find the app complex and time-consuming to learn.
  • Navigational and customization options require guidance for less tech-savvy users.
  • Lack of some advanced features like automated discounts for VIPs and certain tiers renewal options.
  • Occasional issues with email template customization and integration features.

Final Thoughts

Overall, "Appstle℠ Loyalty & Rewards" receives high marks from merchants for its rich feature set and exceptional customer service. While there are some areas for improvement, particularly related to learning curve and certain feature enhancements, the overall consensus is that the app provides excellent value and support for businesses looking to grow customer loyalty and engagement.

Mootes

May 20, 2025  on Shopify

I've been using the app for almost a year now and I'm very satisfied. The features are well-received by customers, especially since we also have a physical shop and the app works with POS. The support is also great; Uri has been able to help me very quickly on several occasions.

Kaprice Tropical Candle Co.

May 19, 2025  on Shopify

I had a fantastic experience with Jackson! He took the time to clearly explain how the Appstle Subscription App works, making sure I fully understood all the features and how to make the most of it for my store. He was patient, professional, and super helpful throughout our conversation. On top of that, Jackson also introduced me to the Appstle Loyalty and Rewards apps and provided the best offer tailored to my business needs. His support was above and beyond; I truly appreciate his guidance and highly recommend reaching out to him if you need help with any of the Appstle apps!

Innovet Pet

May 19, 2025  on Shopify

Overall great experience, it offers most things you'd be looking for when setting up a loyalty and rewards program. Customer service is great and quick to reply. Shoutout to Uri for the tremendous help he's been!

Dunes Vape

May 19, 2025  on Shopify

I HAD AN ISSUE WITH HAVING THE REWARDS NOT SHOWING TO CUSTOMERS SO I HAD A CHAT WITH AN AGENT. THE AGENT WAS VERY ATTNTATIVE AND PROFFISIONAL, HE RESOLVED THE ISSUE ON THE SPOT.

Blissful Beauty Candle Co

May 18, 2025  on Shopify

I had a customer reach out with confusion about accessing their rewards account through the app—something that used to be seamless before. When I tested it myself, I noticed the process had changed and was a bit less intuitive. I reached out to Appstle support, and the team—especially Jackson—was incredibly helpful and responsive. They walked me through the issue, confirmed it wasn’t just a glitch, and even added a custom button on my customer account page to make things clearer for shoppers. The support was fast, friendly, and proactive. Thank you again, Jackson and team, for making sure my customers have a smooth experience!

eXtreme Restraints

May 16, 2025  on Shopify

We chose this because of the low cost, full features, and insignificant performance impact. It delivers better than many more expensive apps which didn't have all the features or negatively impacted store performance. We wanted point redemption in checkout, and that works well. We wanted a page to manage points, not a floating widget, also an effective feature. Beyond that it is incredibly feature-intense. The quick knowledgeable response from their customer service chat is very impressive. They figure things out quickly or find next best workarounds to accomplish what you want. As far as app support goes, it is second to none.

Treat Teasers

May 16, 2025  on Shopify

Always quick to respond and so helpful! Best customer service I have ever seen anywhere. App is robust and works well.

Sock It to Me

May 16, 2025  on Shopify

Great customer service. Haven't had any issues in utilizing this app for our Rewards Program offered on our Shopify store. Recommend them!

Holistapet

May 15, 2025  on Shopify

Appstl does it all. Pretty much anything that you need or want can be done with this app. Not to mention there customer support goes above and beyond. Uri has been INCREDIBLY helpful in QA'ing and helping get us where we want to go. Highly recommended.

eekoloks® Haircare Australia

May 14, 2025  on Shopify

The app is very useful and the support team is very accommodating and quick to response. I highly recommend this app and developer.

Savor the Leaf

May 14, 2025  on Shopify

I'm a very small store with low volume sales Appstl Loyalty helps me with repeat customers with the rewards program. I also have received great customer service when I need help resolving an issue if any.

FIVE6 Gaming

May 13, 2025  on Shopify

The assistance was fast and helpful. I have tried a ton of other apps and these are by far the best we can find.

Angelic Organics

May 09, 2025  on Shopify

I worked with Aiden to update my email notifications. This was such an easy process as I was able to follow a video step-by-step process. Absolutely love this type of support.

Katxi Klothing

May 08, 2025  on Shopify

We've been using Appstle Loyalty for a few months now, and it's made a huge difference in how we engage with our customers. The app is intuitive, customizable, and integrates seamlessly with our Shopify store. Setting up point-based rewards, referral incentives, and VIP tiers was straightforward—even for our small team. What really stands out is the customer support. The Appstle team is incredibly responsive and always ready to help with customizations or questions. We've seen an increase in repeat purchases and stronger customer engagement since launching our loyalty program. If you're serious about building long-term customer relationships and driving retention, I highly recommend Appstle Loyalty. It's packed with features you'd expect from much more expensive platforms.

Dasea People

May 06, 2025  on Shopify

Amazing app with even better support! We're using it for few months now, we're really happy with the results.

The Art of Cross Stitch

May 05, 2025  on Shopify

First impression is wow! App is pleasing to the eye, and I love a good UI, the fact that it can be integrated with Judge me, even better. Customer service is amazing in helping me import all my customers past purchases into points in just minutes over me slogging to do it one by one. So far, experience has been really good, easy to customize and tweak to fit my website, and one day if this helps my business, i'd be happy to move to the paid plan :)

Wonderful Dental

May 05, 2025  on Shopify

I love Appstle apps and support! Appstle apps offer so much customization... It's incredible! And their customer support is always there to help. I never waited more than 2 hours. Appstle apps are one of the best apps I've used on Shopify!

AnniWear

May 04, 2025  on Shopify

Appstle has been fantastic in helping us with our loyalty and rewards program and the flexibility of the platform has allowed us to customize the experience for our customers. Their team has been very responsive and helpful in answering questions and solving issues promptly so far.

Garden Wick Candle Company

May 02, 2025  on Shopify

Love this app, Love the integration to Judge Me and the tech support is always so helpful and quick! Highly recommend!

Jennifer Ouellette

May 01, 2025  on Shopify

They are quick to respond through chat. However, it takes a lot of time to get things correct from the request. A quick phone call would make things easier and time-efficient. I spend a lot of time trying to get my request completed, as things are not done right. I do appreciate the calm nature and patience the team has. I wish there were a success manager available on basic plans to help set up the program correctly and assist with email flows. I still don't know if mine are set up correctly, but I don't have time to work through it over chat, which is unfortunate.

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