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Customer reviews: Appstle Loyalty Reward Program

Develop by Shopify

Reviews (789)

Overall rating
4.9

What Merchants Think

Merchants generally have a very positive view of "Appstle℠ Loyalty & Rewards," praising both its comprehensive features and outstanding customer support. Many users highlight the app's ability to integrate smoothly with their existing Shopify stores and its flexibility in customizing loyalty programs. The support team receives consistent praise for being responsive and helpful, often going above and beyond to assist users with any queries or issues.

Key Strengths

  • Exceptional customer support with quick response times.
  • Comprehensive features for managing loyalty programs, including customizable options.
  • Cost-effective, offering excellent value for the price.
  • Seamless integration with Shopify and other Appstle products.
  • User-friendly interface that allows for easy setup and management of loyalty programs.

Common Concerns

  • Some users find the app complex and time-consuming to learn.
  • Navigational and customization options require guidance for less tech-savvy users.
  • Lack of some advanced features like automated discounts for VIPs and certain tiers renewal options.
  • Occasional issues with email template customization and integration features.

Final Thoughts

Overall, "Appstle℠ Loyalty & Rewards" receives high marks from merchants for its rich feature set and exceptional customer service. While there are some areas for improvement, particularly related to learning curve and certain feature enhancements, the overall consensus is that the app provides excellent value and support for businesses looking to grow customer loyalty and engagement.

LorenZone

Nov 12, 2025  on Shopify

Excellent support and setup experience! The Appstle Loyalty team (especially Uri) was super helpful and responsive. The migration from Smile.io went perfectly, and the app is very complete and easy to customize. Totally recommend it!

greenteahawaii.com

Nov 11, 2025  on Shopify

Jackson helped me understand how to support our customers use of the rewards program. Appreciated the loom too!

M&S Meats Montana

Nov 11, 2025  on Shopify

the appstle loyalty team is super helpful when you have a question or concern. Never have to wait long for a response or answer.

évolis® USA

Nov 11, 2025  on Shopify

Uri was helpful and quick in resolving my questions about the app. As always it is very easy to get support from Appstle's team.

Dorothy's Pearl

Nov 07, 2025  on Shopify

The stars are based on customer service as I haven't used the app and was trying to figure some things out. But customer service alone was superb. I had the pleasure of speaking with Jackson not only was he quick with his responses but he was extremely patient.

Isabella MG & Co.

Nov 07, 2025  on Shopify

Alan is literally the best ever. He helped me with every single thing I needed for as long as I needed. Forever grateful

Power Kitchen

Nov 06, 2025  on Shopify

I used to use Rise, which I considered the best Loyalty app on the market. But after two months with Appstle Loyalty, Rise feels far behind. Appstle Loyalty is, without a doubt, the best Loyalty app available today.

Naturesaudé

Nov 06, 2025  on Shopify

App semplice da usare, il servizio clienti ottimo sono disponibili e risolvono in maniera celere qualsiasi problematica, consigliata!

www.PickleballNVZ.com

Nov 05, 2025  on Shopify

These people are awesome, quick to respond, excellent customer service, so glad I choose them for our loyalty reward app. Thank you!

HB Beauty Bar

Nov 05, 2025  on Shopify

Their customer support is exceptional. By far the best of any app I have used in the Shopify ecosystem. Love them!

Noode

Nov 03, 2025  on Shopify

Great app = its a much more reasonably priced alternative than many of the other options. Also works well with their subscription app. Their support team is also super quick and very hands on - they will actively jump in and edit to update specific things you need help with. Highly recommended

Trilogy Toys

Nov 01, 2025  on Shopify

Support and onboarding was exceptional! Sam was a great help to us and I'm sure we're going to be chatting a lot more over the next few weeks as we try and build our brand and enhance our customer and seller experience. Easily added a couple of features that we needed without having to upgrade to the top tier plan which really helps small businesses like ours. Well done guys! Great App and even better service!

Stiles Supply Co.

Oct 31, 2025  on Shopify

Derek assisted me with a question I had during set up very quickly. Screen recorded a video with instructions to walk through and got me going. Already loving this app and the support they provide.

Bobbos Catering & Events

Oct 30, 2025  on Shopify

The app is incredibly functional and comes with all the features you could ever need. I’ve never had any major issues using it — and that’s even without being on their most expensive plan. It really shows how well-built the entire platform is, from the front end to the back end. On top of that, the team behind it is outstanding — always available, helpful, and clear with their guidance and fixes. They’re patient, professional, and genuinely kind. My most recent interaction with one of their engineers, Alan, perfectly reflects all of this. Appstle truly deserves 10 stars, not just 5.

Livraria Calo no Dedo

Oct 29, 2025  on Shopify

The application is quite comprehensive. I highly recommend it! Overall, the app's support is very dedicated (I have to thank Derek for all the support he has given us so far) and I really appreciate that.

Plötubúðin.is

Oct 28, 2025  on Shopify

Great app and the customer service is top notch! Very nice team that reply fast and helped a lot with getting started. Highly recommended!

Xheight Zone

Oct 27, 2025  on Shopify

It was very nice. we've been dealing with a previous company before and it took most of our time but didnt get the result we're looking for. Appstle on the other hand is user friendly and cost efficient not to mention that there is no need for us to integrate our customer list on the app as it is automatically populated from our shopify store. I also appreciate the videos/ tutorials provided to help us get started. it is also easy to reach customer support for assistance/ questions regarding the app.

Wools Direct

Oct 27, 2025  on Shopify

Support were really responsive and resolved my issue quickly. App works well, and support is excellent - highly recommended!

FroGames

Oct 26, 2025  on Shopify

An amazing program! The support team is available 24/7 and has helped me solve every question I had. Truly outstanding assistance — absolutely recommended!

Carema Boutique

Oct 26, 2025  on Shopify

Excellent team work, fast service, super recommend for any of the services they provide. Great job team ..

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