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Customer reviews: Preorder | Notify Me Timesact

Develop by Shopify

Reviews (1,693)

Overall rating
5

What Merchants Think

The "Preorder | Notify Me Timesact" app receives highly positive feedback from its users. Merchants appreciate its seamless integration capabilities, intuitive functionality, and how it has transformed their preorder processes. Many emphasize the app's significant role in enhancing sales, particularly in managing preorders efficiently. While still new to some users, it has quickly become an essential tool for many businesses due to its reliability and robust support system.

Key Strengths

  • Exceptional customer support with quick response times and problem resolution.
  • Intuitive user interface and easy setup process.
  • Effective management of preorders, helping prevent loss of sales due to stockouts.
  • Flexibility in product offerings including badges, ETA messages, and mixed cart notifications.
  • Personalized assistance available via video calls and chat support.

Common Concerns

  • Some initial setup issues with specific Shopify themes, though quickly resolved by support.
  • Lack of native translation support with Shopify's Translate and Adapt app.
  • Pre-orders cannot be placed until stock reaches zero, potentially missing opportunities.

Final Thoughts

Overall, "Preorder | Notify Me Timesact" is highly regarded among its users for its robust functionality and unmatched customer service. It significantly enhances preorder management on Shopify stores, making it a preferred choice for merchants aiming to optimize their preorder strategies. With a combination of user-friendly design and effective customer support, this app stands out as an invaluable asset for businesses looking to manage their inventory more efficiently.

SMILE Surf Wear

May 01, 2025  on Shopify

Great tool! Great service! Princess was there for me when I needed her and also checked the tool that everything is perfectly integrated. 100% recommendation!

Arcanum LA

Apr 30, 2025  on Shopify

Customer service is excellent! I was properly assisted by one of the representative named Ken. I'm so happy our Timesact app is now properly configured.

Olga de Polga

Apr 28, 2025  on Shopify

Great, fast service when I needed to fix something during setup. Set-up took a little while but I like all of the options and theres a lot more I will look to use in the future!

Heidi Merrick

Apr 25, 2025  on Shopify

We love pre-order! We have been using it for over a year, and it works great. There has been the occasional tech issue, but the team replies immediately and offers a solution or fix in record time.

Broadway Spirits

Apr 24, 2025  on Shopify

I've been using this app for a few months now and have nothing but praise for the team. With an inventory as complex as ours (5,000+ items), they've been incredibly helpful with our inventory management and tagging. Big shoutout to Robert for all the hard work he's done for us!

Lankri's

Apr 22, 2025  on Shopify

They are always so quick to reply with anything that arises, usually within the hour! Have had an amazing experience with them, highly recommend

BrisKites

Apr 21, 2025  on Shopify

Not a lot of use yet but seems it will do the task needed. Had a small issue with theme compatibility but it was quickly sorted by the helpful developer.

Reyt Designs

Apr 14, 2025  on Shopify

I had an issue with the initial setup. I've contacted their support and received helped within minutes. Princess was great!

BourizBros.

Apr 13, 2025  on Shopify

The Timesact app works great for managing preorders, and the support team is superb! They quickly resolved an issue I had and provided excellent assistance. Highly recommend! +++++

Thermaltake USA

Apr 11, 2025  on Shopify

Timesact has been a really useful preorder and back-in-stock email notification solution for our store once we got familiar with how it works. The UI takes a little getting used to, but it offers lots of helpful features (the back-in-stock email notification is a must-have). The best part is the support team — they respond quickly and are always super willing to help with any questions. We ran into some compatibility issues with a couple of our other apps, but the Timesact team really took our request seriously and worked with us to find a solution. Really awesome of them to help us out like that.

Jyoti - Fair Works

Apr 09, 2025  on Shopify

Really great app with all neccessary functions for pre-orders and waitlist, we use it for the last 5 months and are really happy with it + best support, always fixes issues within minutes + badges/buttons can be customized + extra pricing model for charities - only 1 language can be displayed on product page and for notifications - pre-order buttons on product page load with delay - no separately generated list of pre-ordered products available

VIKA

Apr 08, 2025  on Shopify

Thank you for the incredible support during our Stellar Star pant pre-orders- Couldn't does this without the teams support to have this up and running!

Clavis Aurea

Apr 07, 2025  on Shopify

The installation was straight forward, but since we use a custom build template we had many different things to handle to make it work. When we struggled we got a video call with the CTO Robert, who was extremely kind and helpful. He not only consulted us in the right direction, but even read through our code to see where we did something wrong generally. Best customer support I can Imagine and of course the plugin itself works perfect with no hidden costs.

Barrier Skincare

Apr 04, 2025  on Shopify

I found the app settings confusing, despite app reviews saying this was for beginners. The customer service, on the other hand, was A++. I got help right away. I asked a question on Thursday night (by email) and someone responded to me right away. I couldn't reply until the next morning and, again, someone was there to help me. My problem was resolved quickly (and accurately) by early Friday morning. This was great!

Huma Blanco

Apr 04, 2025  on Shopify

Great app, they are always improving it and if I ever have any issues, the team is super fast to respond and fix!

Submission Fishing Co.

Apr 02, 2025  on Shopify

They reached out to help me get set up with a free and very friendly onboarding call. This really helped me get started using the app, which I think will work very well for my product preorder campaign.

Genworks Australia

Apr 02, 2025  on Shopify

We like this app it's very helpful for our business, initially there was a issue but they were quick to resolve it. It was a pleasure to work with the Timeact team on solving the technical problem, thank you Marie and the Timeact team.

Boardriding Maui

Mar 31, 2025  on Shopify

Great app and amazing customer support. We've been using this pre-order app for about 9 months and are happy with the functionality and features. Highly recommend!

Blanco Eyewear

Mar 31, 2025  on Shopify

Amazing customer experience. I had a small problem and princess fixed it within a few minutes, perfect!!

The Nocturne Studio

Mar 29, 2025  on Shopify

I recently switched back in stock and pre-order apps and Timesact is a huge asset in keeping everyhing in one place. It works well, and the support if quick and thorough. Very much appreciated.

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