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Customer reviews: Preorder | Notify Me Timesact

Reviews (1,613)

Overall rating
5

What Merchants Think

The "Preorder | Notify Me Timesact" app receives highly positive feedback from its users. Merchants appreciate its seamless integration capabilities, intuitive functionality, and how it has transformed their preorder processes. Many emphasize the app's significant role in enhancing sales, particularly in managing preorders efficiently. While still new to some users, it has quickly become an essential tool for many businesses due to its reliability and robust support system.

Key Strengths

  • Exceptional customer support with quick response times and problem resolution.
  • Intuitive user interface and easy setup process.
  • Effective management of preorders, helping prevent loss of sales due to stockouts.
  • Flexibility in product offerings including badges, ETA messages, and mixed cart notifications.
  • Personalized assistance available via video calls and chat support.

Common Concerns

  • Some initial setup issues with specific Shopify themes, though quickly resolved by support.
  • Lack of native translation support with Shopify's Translate and Adapt app.
  • Pre-orders cannot be placed until stock reaches zero, potentially missing opportunities.

Final Thoughts

Overall, "Preorder | Notify Me Timesact" is highly regarded among its users for its robust functionality and unmatched customer service. It significantly enhances preorder management on Shopify stores, making it a preferred choice for merchants aiming to optimize their preorder strategies. With a combination of user-friendly design and effective customer support, this app stands out as an invaluable asset for businesses looking to manage their inventory more efficiently.

Jyoti - Fair Works

Apr 09, 2025  on Shopify

Really great app with all neccessary functions for pre-orders and waitlist, we use it for the last 5 months and are really happy with it + best support, always fixes issues within minutes + badges/buttons can be customized + extra pricing model for charities - only 1 language can be displayed on product page and for notifications - pre-order buttons on product page load with delay - no separately generated list of pre-ordered products available

VIKA

Apr 08, 2025  on Shopify

Thank you for the incredible support during our Stellar Star pant pre-orders- Couldn't does this without the teams support to have this up and running!

Clavis Aurea

Apr 07, 2025  on Shopify

The installation was straight forward, but since we use a custom build template we had many different things to handle to make it work. When we struggled we got a video call with the CTO Robert, who was extremely kind and helpful. He not only consulted us in the right direction, but even read through our code to see where we did something wrong generally. Best customer support I can Imagine and of course the plugin itself works perfect with no hidden costs.

Barrier Skincare

Apr 04, 2025  on Shopify

I found the app settings confusing, despite app reviews saying this was for beginners. The customer service, on the other hand, was A++. I got help right away. I asked a question on Thursday night (by email) and someone responded to me right away. I couldn't reply until the next morning and, again, someone was there to help me. My problem was resolved quickly (and accurately) by early Friday morning. This was great!

Huma Blanco

Apr 04, 2025  on Shopify

Great app, they are always improving it and if I ever have any issues, the team is super fast to respond and fix!

Submission Fishing Co.

Apr 02, 2025  on Shopify

They reached out to help me get set up with a free and very friendly onboarding call. This really helped me get started using the app, which I think will work very well for my product preorder campaign.

Genworks Australia

Apr 02, 2025  on Shopify

We like this app it's very helpful for our business, initially there was a issue but they were quick to resolve it. It was a pleasure to work with the Timeact team on solving the technical problem, thank you Marie and the Timeact team.

Boardriding Maui

Mar 31, 2025  on Shopify

Great app and amazing customer support. We've been using this pre-order app for about 9 months and are happy with the functionality and features. Highly recommend!

Blanco Eyewear

Mar 31, 2025  on Shopify

Amazing customer experience. I had a small problem and princess fixed it within a few minutes, perfect!!

The Nocturne Studio

Mar 29, 2025  on Shopify

I recently switched back in stock and pre-order apps and Timesact is a huge asset in keeping everyhing in one place. It works well, and the support if quick and thorough. Very much appreciated.

Pup Chic Boutique

Mar 28, 2025  on Shopify

I had lots of questions for setting up my first pre order but the team where there every step of the way, and when there was an issue their tech team jumped straight on the issue and had it fixed in under half an hour! Highly recommend

Qisu Brand

Mar 26, 2025  on Shopify

Jolo y Rochelle me han ayudado a validar que todos estaba correctamente instalado. Muy amables y atentos.

The Toy Spot

Mar 24, 2025  on Shopify

Timesact is the only pre-order app I will ever use. The app is a bit confusing at first because there's a lot of information and a lot of new options with the interface, but once you have it up and running it's a breeze. Every time I have reached out to support, at any time of day or night, I have received a response within 10-15 minutes, and they have always resolved my issue. They even go so far as to make custom code for your store and your needs. The entire team is extremely helpful, and has always helped with anything I've needed.

Little Rocker Clothing

Mar 20, 2025  on Shopify

Fantastic customer service as always. Very patient, answers all my questions, never rushes me to get off chat. Thanks Princess!! Will be a customer just for the great customer service!

EVE + OLIVE

Mar 20, 2025  on Shopify

Great support! We had a problem with the "back in stock"-button and Ken and Rommel fixed it so quickly! Thanks a lot for the great support! Can highly recommend! :)

Chau Sáenz

Mar 14, 2025  on Shopify

This pre-order app has been a game-changer! The customer service is always top-notch—responsive, helpful, and truly invested in ensuring everything runs smoothly. Highly recommend!

Raich Speck

Mar 13, 2025  on Shopify

Einrichtung ist super einfach - und ein Programmierer von Timesact ist bei Fragen sofort zur Stelle und hilft weiter!! Kann ich nur weiterempfehlen

Sweet Protection NZ

Mar 12, 2025  on Shopify

Effective app with super prompt support when needed. Great service with clear and friendly communication, highly recommended.

HALIPAX

Mar 12, 2025  on Shopify

Great app and Fantastic quick support. Highly recommended. I had a small issue, and it was fixed in no time.

Pickle-One

Mar 10, 2025  on Shopify

Jolo’s support is really good. They understood that we are not fluent in English and provided slow and clear support. Thanks to them, we were able to fully understand and prepare properly.

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