I love this app and their support is outstanding! I contacted them on a Sunday and heard back within minutes. They were able to resolve my issue very quickly. The tech support rep even took it one step further and thought that our store could be enhanced by making an additional modification that had to be handled by their escalation team. Within 12 hours they made the fix and emailed me to let me know it was complete. Amazing!

It is a bit too soon to tell because we just set it up, however Jolo was amazing! Very thorough and patient. We now know how to operate the set up.

Super fast support. Always helps quickly via chat and email and gets to the solution. This is important for me, especially because Shopify is constantly changing and you need support - which I get here. Thanks to the team :)

Extremely easy to set up, and the support chat within 24 hours of setup to tweak a few things was amazing. Highly recommend!!

We have tried multiple pre-order apps and Timesact has been the best for our high volume needs. This app is the most stable and the support team is very quick to respond to any of your needs. The app is fairly straight forward to use. I would recommend this for your pre-order needs over all other apps so far.

This is a great app. Many settings are available with clear communications to buyers so they understand that the item they are buying is a back order, and the displayed estimated delivery date gives clarity. There is also a pop-up message when they have mixed products in the cart, e.g., in-stock and backorder products, explaining that in-stock products will be shipped immediately and backorder products when restocked. This also helps to avoid potential confusion. On top of that, you can have a backorder badge on the product so it is immediately apparent that it is a backorder. Support agent Jolo was a great help. We had an initial call to discuss app features, and then after installation, he helped me with the settings. Thank you to Jolo and the developers.

The support team deserves special mention. They’re responsive, knowledgeable, and always ready to help. This app has made it easy to manage pre-orders and more. Highly recommend it to any Shopify store owner!

Installed the app on my store. It didn't work straight away out of the box together with the theme I used on my online store. However, the team of Timesact fixed it quickly and it works all good! So happy and can recommend them! 5 stars!

Technical Support was great! So wonderful to speak with an actual human to help me get my new store up and running. Thank you Kenneth!

Flexible features, great customer service, prompt and quick solutions! Finally found a pre-order and 'coming soon' app that is easy to use with great features, such as providing discount on pre-ordered items and an ETA message for when product ships out. Customer service is really great too, few times I've chatted with them and instant reply. I high recommend this app!

Easy to use and received very quick support when I was having some trouble with my theme. Rommel was a great customer service rep to work with!

Honestly, This app is brilliant and the support is bizarrely good. I mean, they are instantly there to help literally ever single time I need them.

The app is really interesting for starting companies when the inventory is not there yet. You can start getting people on your website and even selling your products upfront. Jolo did really a great job with supporting me. Thanks!

Exceptional Pre-Order Support and Service! I recently started using Kairock Partners SRL for managing pre-orders on my Shopify store, and it’s been a game-changer. I encountered a challenge while a customer from another country was trying to place an order, so I reached out to their live chat for help. Louie, the support rep, connected with me quickly, listened to my issue, and even accessed our account to fix it within minutes. The super-fast and efficient customer service exceeded my expectations, especially with an international customer on hold. Highly recommended for anyone needing reliable pre-order management and outstanding support!

amazing customer support! really helpful and got on a call with me to troubleshoot instantly my issues. I highly recommend this app!

Finally a Shopify app that doesn’t disappoint! It’s user friendly and has been a game changer for my custom, made-to-order business. The customer service is fantastic! They resolved my issue within a few hours, and I was back up and running. Time is precious, and this app delivers. Highly recommend

Pricing structure allowed us to start a Pre-Order campaign to see if this type of sales structure would work for aspects of our business. I set up a customer service call and got an additional 10 pre-orders which helps as a new business. I have not tried the In Stock or Back in Stock emails yet, but the Pre-Order functionality was solid.

The appl works very well and the entire team is promptly available to help and solve issues. Highly recommended

The app does what I need and was easy to set up. There were some concerns I had about the appearance of the buttons and the support team worked with me to arrive at a solution that is suitable for my needs. Everyone I interacted with where professional and helpful. Reach out to the team when doing tests as they can better assist you with test orders using their app.

Setup was straight forward and the free plan works really nice for me to test it out. After setting up I noticed that it didn't work as expected and wrote support. They answered fast and fixed the problem real quick without creating any extra effort on my side besides giving them access to the shop. Total recommendation