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Customer reviews: TikTok

Develop by TikTok Inc.

Reviews (28,719)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

My Store

Apr 21, 2024  on Shopify

I love tiktock because it has good products for a good price and also it helps me mentally if you watch the right videos

The Poppy Pod Collective

Apr 20, 2024  on Shopify

I didn't have too many obstacles in setting up the app. As a first time user, it wasn't any more difficult than setting up others apps. The more you delve into the syncing process the easier it gets. I am looking forward to my time on TikTok.

Living Essentials

Apr 19, 2024  on Shopify

It was easy to set up the app. I will wait until I make sale to give more details regarding my experience with Tik Tok

The Funky Clucker

Apr 18, 2024  on Shopify

It has taken me a little to get used to the behind the scenes and using the platform for business purposes, which is mostly my fault for not staying up to date on socials in the last few years. I have enjoyed TikTok since I joined the platform, and with the minimum exposure that I have put out there thus far, I have definitely seen an increase in traffic to my Store.

OASIS HEALTH

Apr 18, 2024  on Shopify

As the owner of Oasis Health, a dedicated hub for natural health products, I've always looked for innovative ways to reach our customers and expand our market. Entering the world of TikTok Shop has been nothing short of transformative for our business, and I am thrilled to share our experiences with this vibrant platform. From the outset, TikTok Shop presented itself as an exceptionally user-friendly interface. The setup process was straightforward, allowing us to quickly upload our product listings and integrate seamlessly with our existing online inventory systems. The visual-centric layout of TikTok Shop greatly favored our colorful, eye-catching health products, from organic supplements to eco-friendly wellness accessories. One of the most impressive aspects of TikTok Shop has been its vast, engaged audience. The platform's algorithm superbly matches our products with interested users, significantly increasing our visibility. It's not just about views; the engagement rates are through the roof. Customers not only browse but also interact—asking questions, leaving reviews, and sharing their purchases with friends. This interactive shopping experience has built a community around our brand. Financially, TikTok Shop has been highly rewarding. We've seen a significant uplift in sales figures since joining the platform. The cost-effectiveness of the service is outstanding, with lower commission rates compared to other e-commerce giants, allowing us to invest more back into sourcing high-quality products. TikTok Shop has been instrumental in propelling Oasis Health forward. The platform has not only increased our sales and customer base but also enhanced our brand visibility and reputation significantly. We are more connected to our customers and are able to respond to the health and wellness market more dynamically than ever before. I wholeheartedly recommend TikTok Shop to other retailers looking for a fresh, highly engaging, and effective sales channel.

ZoomicPet

Apr 18, 2024  on Shopify

I strongly recommend that businesses start using TikTok. It is an easy-to-use platform with a lot of growth potential.

Love Light Minnesota

Apr 17, 2024  on Shopify

The reach this application gives its users with businesses is exemplary! I really would recommend it for your business as well.

wellnesshop

Apr 16, 2024  on Shopify

Creativity Unleashed, Global Community, Diverse Content, Empowerment and Inclusivity, Entertainment and Laughter, Learning and Inspiration, Community Support.

CropsyPix

Apr 16, 2024  on Shopify

The setup to integrate with TikTok went much smoother than I expected. The approval process took about 2 days.

Inform’sHouse International

Apr 15, 2024  on Shopify

J’ai trouvé TikTok très constructive , très amusante et très sociale. Très hâte d’en apprendre davantage avec TIKTOK.

Whole Corner

Apr 15, 2024  on Shopify

Exellent experience and I was a little bit shocked by how easy it was to set up my new account and I love it, hoping that I will thrive with it.

JAYS OF CC

Apr 13, 2024  on Shopify

Who does not love TIk Tok. I love the ads, I love the content, I love the professionalism, I love the creativity. I have been supporting TIK TOK sine it started, and I would love to be part of this company.

Born, Bred & Buttered

Apr 13, 2024  on Shopify

I love the creativity and the templates make content much easier to create and much more accessible to those without too much experience.

WA Crafts Galore

Apr 12, 2024  on Shopify

This was hands down the easiest thing I had to do in my business. Connecting tik tok to my business account. I am yet to do my first add, but I am very excited for the prospect of what tiktok can do for my small business. The fact that my product catalog can be linked directly to my tiktok is amazing and make life so much easier. Thank you tiktok and shopify you will have my vote any day and everyday.

amatina

Apr 12, 2024  on Shopify

love it!........................................................................................................

Phat Dough

Apr 12, 2024  on Shopify

Food Business - Spent hours trying to sync my products from shopify to tiktok shop but it wont accept them unless I add an ingredients list. Happy to do this but the box available wont allow me to add more than 1 ingredient so tried to get help on this and cant even raise a ticket for support because it just crashes each time. sent 3 emails asking for help had no response awful

Massie Skates!

Apr 11, 2024  on Shopify

I was charged $306.00 for TikTok ads but never made an ad with the app through Shopify. Haven't been able to find anyone to contact to get those fees reversed. I also keep getting rejected when I submit my business paperwork.

My Store

Apr 11, 2024  on Shopify

So far it seems pretty easy to setup especially compared to a Etsy shop. Haven’t actually had anything live on til tok yet so we will see. Looking forward to it.

Level Up Coffee

Apr 11, 2024  on Shopify

l'installation complété j'usqu'à présente l'installatoin s'est bien passé. Je ne sais pas encore si ca fonctionne bien et aura du succes pour l'entreprise.

SleekCase

Apr 10, 2024  on Shopify

This was by far the worst and most difficult and frustrating app to integrate. It took a week until I was even able to set up an ad campaign because they were denying my payments. I went through multiple back & forths with the support rep and he would tell me the issue was with my MULTIPLE banks until finally taking accountability to resolve the issue on their end. After finally resolving the payment issues for ads, I still can't sell anything via TikTok. Two weeks after the app being installed, my TikTok/Shopify integrated shop is still under "pending review" and there is no direction from the app telling me what needs to be done next. I also contacted support several times for this issue and they didn't even read my request. Don't be fooled by the fake AI-generated 5-star reviews.

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