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Customer reviews: Appstle℠ Subscriptions App

Develop by Appstle Inc.

Reviews (4,519)

Overall rating
4.9

What Merchants Think

The "Appstle℠ Subscriptions App" has received overwhelmingly positive feedback from merchants who appreciate its reliable functionality and powerful features. Users frequently commend its efficiency and adaptability, particularly highlighting the app's seamless integration with Shopify stores. Customer support is frequently praised, with numerous merchants expressing gratitude for the support team's swift and effective assistance with setup and customization issues. Overall, merchants are pleased with the value and performance Appstle brings to their businesses.

Key Strengths

  • Outstanding customer support, characterized by fast response times and expert guidance.
  • Ease of integration with existing Shopify stores and customized themes.
  • Wide range of features and customization options to suit different business needs.
  • High value and cost-effective, being noted as a worthwhile investment compared to competitor apps.
  • Efficiency in handling subscription services, improving business processes and boosting sales.

Common Concerns

  • Navigating app settings can be somewhat complex for some users.
  • Occasional delays or communication issues in complex support situations, although infrequent.
  • Language availability could be improved for non-English speaking merchants.

Final Thoughts

The "Appstle℠ Subscriptions App" is well-regarded for its robust features and exceptional customer service, elements that together serve to enhance business operations significantly. While there might be a slight learning curve in using the app and occasional communication hiccups, the overall consensus among merchants is that Appstle provides a superior and reliable subscription management solution. It's particularly praised for its comprehensive and responsive support, making it a highly recommended tool for merchants using Shopify.

The Freebird & Co

Mar 15, 2025  on Shopify

Appstle has been great from the get go. Easy to use interface and when in doubt, just contact their support team. Immediate response and Kehanvi was brilliant in solving the issues I had. 100% recommended! Can't wait to have it set up and launched on my store!

PaperKarma Store

Mar 14, 2025  on Shopify

Complex and robust product with tons of subscription related features. Amazing support team that knows the ins and outs of the product and concrete use cases. Support is available 24/7 and answers in minutes for simple and more exotic subscription configuration scenarios. The combination of both, enabled us to get the store up and running fast.

Bendichas Manos

Mar 13, 2025  on Shopify

Appstle is amazing- they are the most responsive on any issue that I have, and have made having a subscription business so much easier. I can't recommend them more (I've researched and tried lots of different ones and most get terrible reviews). Appstle is DEF the best.

MBUX Speed Cameras

Mar 12, 2025  on Shopify

It allows you to do everything, and the support is excellent. We've been using it for years with success, without any issues.

Modish X Co. (Miss Modish Boutique)

Mar 12, 2025  on Shopify

I love how smoothly everything works and how the Customer Service agent is always there to answer question and solve issue. I totally recommend this to anyone looking for a reliable app.

Inspired Nutrition

Mar 12, 2025  on Shopify

After finding out the Shopify Subscriptions app, at best, is not a trust builder with our customers, and at worst, is probably illegal, we searched for a new subscriptions app and our developer recommended Appstle. Dealing with customer info and possible lost sales is always nerve-wracking, however, the Appstle tech support team is wonderful, and their chat feature works in almost real time. They are clear about the process and, when they don't have a easy-to-read help article, they are more than happy to share screenshots to help you choose the right features. We look forward to working with them and checking out their other apps.

Casey's Menagerie

Mar 12, 2025  on Shopify

Currently have the free version, had an issue with my theme not updating the price when selecting the discounted subscription. They have the best customer service I think I have ever experience when it comes to tech. The guy made a custom tutorial to my specific problem for me to resolve it. took like 5 min. This is my first day with the product, no idea how good the product will be but the service has been amazing. Very impressed.

Cogs Dogs

Mar 11, 2025  on Shopify

We are using the free version for now but even with that the support team has been amazing! Sean with the support team not only helped solve my initial issue but then noticed another issue that I wasn't even aware of and also fixed that too. He was prompt, knowledgeable, kind, and attentive.

Italian Secret

Mar 11, 2025  on Shopify

Brooks and Taylor have been fantastic. I had so many questions and they always replied with the right and best solution demonstrating they have mastered the product and they know it from tip to toe.

SOULA

Mar 11, 2025  on Shopify

The support team at Appstle, especially Brooks, is incredible! He answered all my questions quickly, got everything working perfectly, and even went out of his way to ensure I had everything I needed. The level of service and dedication is next-level. If you're looking for a subscription app with top-tier customer support, this is the one!

VOCLA

Mar 11, 2025  on Shopify

We migrated from the nightmare of WooCommerce and their pathetic Subscription plugin a couple of weeks ago. We actually moved the entire business to Shopify. It took one person about a week to migrate our subscription service (to design the subscription plans and product pages, migrate the data, and go through all the settings), which is pretty fast - and it was a lot easier and faster than WooCommerce, even though WC only has about 20% of the features of this app. Prior to deciding on a subscription app, I contacted PayWhirl and Recharge with some questions. PayWhirl never responded so they were dropped from the list. Recharge could only be contacted by chat and at odd times for us in the UK, so I gave up. Appstle were the only app to immediately contact us and set up a meeting to show us their app and go through all our questions. The only app prepared to do this so I knew they were confident enough in their product. We got a little stuck with migrating some subscriptions from Stripe but this was due to those customers having a payment method wrapped up in Stripe Link. We had to contact those customers individually to manually set up their subscriptions again. This was a pain but it's not Appstle's fault. It's Stripe and their Link payment method, and if Stripe hadn't made it impossible to transfer Stripe Link payments, Stripe would have kept the business, so Stripe rather shot themselves in the foot. We managed to literally tailor everything to our service with Appstle. The customer portal, e-mails, language and labels match our branding. It works with our multi-currency. We needed to add the widget to the quick buy feature on our website, which they did for us in about 2 minutes. We got a little confused with linking the customer portal on the app to customer accounts on Shopify, which they helped us with. As some people have said, it's a little daunting at first, but that's because there are a lot of features and you can tailor pretty much everything to your service. If you don't know, just ask them and it will get resolved quickly. But there are also a lot of tutorials, help and support. Take the time to go through everything - as I said, it took us a week to do absolutely everything, which is fast. We migrated our whole business to Shopify, and our subscriptions increased about 7% in the first week, without any marketing, which proves that Appstle is far easier for customers to use. But above all, I cannot fault the support. With WooCommerce, we used to get a standard response for every inquiry, which was "well it must be the fault of another plugin, turn everything off and back on". This drove me mad for about 6 years. In comparison, Appstle are online immediately, don't blame anyone else, they help you and actually resolve your inquiries there are then. A very welcome change. As a result, when we have built the subscription numbers a little, I'll be trying the top Enterprise plan. I actually think Appstle should charge a small commission on subscriptions because our interests are then aligned (ie maximizing revenue) and given their good support, which in turn helps increase our revenue, they would deserve the commission.

ScreenWashKing.com

Mar 11, 2025  on Shopify

Swift and attentive support received via the live chat option. Even sent a loom to show the remedy I needed. Great work.

crazEsharp

Mar 10, 2025  on Shopify

Sean did an outstanding job fixing my issue, he went above and beyond. He was very professional and patient with me, Glad i went with Appstle.

NICK MIRABELLA

Mar 10, 2025  on Shopify

I have been trying to find a solid subscription app for a while now .. This by far my favorite! Sean in CS is amazing and helpfull! Don't shop around just install it now you will be very happy.

Betty's Divine + Divine Trash Vintage

Mar 10, 2025  on Shopify

I'm not a computer whiz, but this app is very user friendly and the help chat option has been so crucial to using and understanding things over my head. Great experience all around!

BLS Remote

Mar 09, 2025  on Shopify

Super customizable without being overly cumbersome to configure. Fairly intuitive interface. PHENOMENAL virtual support.

KokuaVida

Mar 09, 2025  on Shopify

There was an issue with theme integration, but they helped me within 5 minutes on a Sunday, and we resolved it just as quickly! Excellent customer service—fast and efficient support. Thank you!

Hizia

Mar 08, 2025  on Shopify

I really enjoy using this app. It has all the features I need and more. The customer service is also top notch. They dealt with the issues i had and also helped me with some customizations too. Great all around. I really recommend this app.

Us Candle Company

Mar 08, 2025  on Shopify

The entire team at Appstle has been nothing short of awesome. I highly recommend the app. The app itself is great but the customer support should be the envy of the industry.

Padre Fuel

Mar 07, 2025  on Shopify

I recently installed The Appstle app on my Shopify store, and I couldn’t be more impressed—not just with the app itself but also with the outstanding customer support. I had several questions during setup, and Brooks, the Merchant Success Engineer, went above and beyond to assist me. He was incredibly knowledgeable, patient, and provided clear, detailed answers to all my concerns. Thanks to his help, I was able to get everything up and running smoothly.

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