READ THIS before you make the switch from another Subscription App. Evolutionarily humans are geared more towards avoiding pain that taking risk that a new solution may be better, so it's natural that there's hesitancy in making a switch from another platform. But like many others, I recognized that Recharge was becoming increasingly expensive and was seduced by the potential savings with Appstle. The reviews looked good and the fact that they assured a smooth transition helped ease my hesitancy. How wrong I was. I write this now as we enter day 3 of their migration process. Now take note that during migration (which is supposed to take up to 24 hours), your current subscribers cannot access the portal to edit or cancel current subscriptions through Recharge. They claim this is a white glove service but I have so far spent 6.5 hours in the in their chat support and have cycled through 6 different support agents and the migration process - They never told me about the fact that your current subscribers won't be able to access their subscription management portal until we were at the point of needing to turn it off. That means 24 hours. It was not ideal but we could send a message to subscribers telling them about a 24 hour interruption. - The process is meant to take 12-24 hours. I'm now on day 3. - I need to wait 30 minutes between messages before anyone updates or responds, even in an active message thread - When they migrated, 20% of active subscriptions didn't have a next order date from Recharge. Their support is unable to explain why - Appstle imported only 1/3 of total subscriptions The customer support is polite but I just want to have a subscription app that works. Even if Recharge is expensive, at least it does what it says it will do. I have given up on getting my issues resolved with this team. My next step is to remove the app and switch back to Recharge. I feel it's important to make sure that others don't endure the same problems as me. If you've got a system that works, DON'T make the switch to Appstle.

The absolute worst customer service ever. Did not show up to initial meeting, late to rescheduled meeting, were supposed to send me instructions to start migration and then disappeared even though I emailed them and reminded 3 times. App is good customer service is beyond bad.

This app is terrible. I'm on the highest tier plan and they stopped sending emails to my clients. They said they have new servers and I have to set up my own emails. I set up all the integrations with Mailchimp and now nobody will help me. I message them everyday. It seems they don't have procedures for this new set up. Now when my customers sign up or it comes time for them to renew they don't know they are getting an order until they are charged. Obviously this creates lots of cancelations and customer service requests. Don't use Appstle, try Seal Subscriptions, I'm going to attempt to switch soon but it will be a lot of work now. Don't make the mistake I did.

Appstle has good customer service, but there the goodness ends. There are so many problems, and now all of a sudden, appstle has quit sending emails to our subscribers, leaving us in a giant lurch. They didn't give us any warning about this. :-(

Wasn't able to get the app to work. Wasted all week with customer support, Support were trying to assist but they were just constantly confused and there was constant communication issues. After trying for a week, we've decided we've wasted enough time.. Time to use another app

I’m on the highest-tier plan and use the app’s API, but a basic feature like sending 20+ requests isn’t working. They’ve been trying to fix it for nearly a week, halting my automation and business processes. I wouldn’t recommend this for anyone needing more than basic subscription features.

I have held off writing this review as long as possible but have not been able to get a resolution from Appstle support. During migration our customer data was mixed up, attaching the personal details of one subscriber to another in a visible manner. Instead of looking into this and providing solutions, the Apstle team started updating customer details without consultation, erratically and incorrectly, causing even more damage. At this stage we are not sure of the subscriber loss but it will be significant. I don't feel that the Appstle team has treated our data or our business with any level of integrity through this process. I'm honestly shocked they are permitted to operate in this way.

They make changes in production without notifying customers, resulting in customer portal downtimes of more than 12 hours. Or they upload new features without testing them properly with the result that “things” appear that don't work or don't fit the aesthetics of the portal. Most of their support tickets take between 24-48 hours to resolve because their agents have limited knowledge and have to pass the issues to their developers. Some of these issues result in financial and reputational losses for those of us who use Appstle. They do not calculate shipping rates correctly, so many times orders are shipped without shipping costs and this means losses. And much more.

j'étais contente mais après les modifications faites, mes produits ont disparus et il y avait deux fois le même point sur mon site. J'ai demandé d'arranger les erreurs et la personne a dit qu'elle n'a rien fait et m'a envoyé une video. Apres avoir insister en lui disant que je ne sais pas comment faire car je n'ai pas touche a changer des produits et que mon site a ete cree par un professionnel, il a finalement modifier ses erreurs. donc en resume en general ca se passe bien mais vraiment aujourd'hui c'etait pas top du tout donc je mets une etoile pour aujourd'hui.

It says its free until $500 but then to be able to use it they tell you that you need to pay this and that. Then you’re jus loosing you’re time setting up this app to find out after about prices that were not advertised before. THIS IS NOT OK !!!

- Installation took a entire week of me staying up to midnight asking them whether the installation had completed - They only work PCT time zone which meant i wouldnt get a response until after 6.30pm - Today after 5 days of correct orders they charged 116 wrong subscriptions to customers, taking hundreds of pounds from them without their consent. My customers are furious, I have to refund all of them manually one by one, some have cancelled their custom with me. They have ruined my website, caused me to lose 90% of my customers. I do not recommend this app and I strongly recommend you avoid them if you value your business and your customers.