Overall, "syncX: Stock Sync" receives diverse feedback from merchants. Many users are highly satisfied, praising its vast functionality in streamlining inventory management across platforms, supportive customer service, and seamless integrations with Shopify and other platforms. However, some users report dissatisfaction due to technical issues and the perceived inefficiency of customer support, which has tarnished their overall experience with the app.
Key Strengths
Comprehensive functionality for inventory synchronization and management with multiple integration options.
Highly customizable settings that adapt to specific business needs.
Customer support is often noted for being responsive, knowledgeable, and helpful in resolving issues.
Intuitive and easy-to-use interface that is appreciated by many users.
Ability to automate complex inventory tasks, saving users significant time and effort.
Common Concerns
Instances of poor customer support responsiveness and occasional communication failures.
Some report technical issues leading to significant disruptions, such as data loss or synchronization errors.
Recent updates have received criticism for reducing functionality in basic subscriptions and adding complexity.
Difficulties are noted during the initial setup process for certain users, with a reliance on sometimes slow support channels.
Affordability concerns due to unexpected cost increases and the pricing structure of new plans.
Final Thoughts
While "syncX: Stock Sync" offers substantial benefits for inventory management and synchronization, appeals to its wide functionality and support capabilities, it also faces certain criticisms, particularly regarding customer support responsiveness and platform updates. Potential users should weigh its robust features against reported customer service issues to determine if it fits their specific needs and expectations. Those who succeed in leveraging its functionalities find it a valuable tool for enhancing their business operations.
Fur Babies Plus
Jul 10, 2024
on
Shopify
Yas was very informative and patient with me as I am trying to understand this app. I appreciate the professionalism and the way things are being explained to me. This app is an excellent tool to have once you understand how to navigate through it.
Mediaeuro
Jul 10, 2024
on
Shopify
Oltre ad essere la migliore applicazione di sincronizzazione, l'assistenza è eccezionale. Super consigliata.
So Over It Luxury Consignment
Jul 09, 2024
on
Shopify
The StockSync customer service team is like no other, they are extremely intelligent, helpful, receptive to the needs of their clients and help find a resolution. They do not rush the appointment time and are very patient.
Could not recommend this service more!!!
Oh Baby!
Jul 09, 2024
on
Shopify
I really don't know what they did in the last update, but everything stopped working , without any change from our end. And not to mention that our previous active plan had every 1 hour scheduling and now they change it to 6-hour window , without telling us about. Our feed is not working 6 days now, we found out today and the support is taking ages to reply. We are of course moving to another app , this is totally unacceptable
Offfset
Jul 07, 2024
on
Shopify
SyncX is an essential app for our business. Highly recommend. Whoever is the product manager does a great job!
Koy Resort
Jul 03, 2024
on
Shopify
They took a perfect app and ruined it. Congratulations.The new interface is the least user friendly interface I've come across with and the newest 'upgrade' limited the basic subscription to upload only 3 inventory files per month. Before this new update, we were able to upload as many as we needed. Now if we need to upload 10 files per month, we need to pay 4 times more?
It is also impossible to contact their support team. None of the emails I got from their team can be replied to. Emails cannot be delivered. We have been trying to get some help with our subscription but no, not possible.
After submitting my third incident ticket begging for an email address that I can actually reach out to them thru, one member of the support team acknowledged that other people are also experiencing the same issue with replying to their emails but that's all. I, once again, didn't receive any help or any other method to be able to communicate my issue and get some assistance.
It's 2024 and you cannot reach a Shopify app with emails. Unbelievable.
We will be cancelling our subscription soon.
ExpressAdonis
Jul 02, 2024
on
Shopify
Hi, I just want to say thank you to Faz. I got top class assistance with loading products to my store. I struggled at first but Faz helped me swiftly and now I can use the app. Thank you Faz.
Cipo & Baxx Australia
Jun 29, 2024
on
Shopify
A powerful app with lots of functionality. The UI has some room for improvement but once you understand how it works, it's super useful.
The support level is also very good. Always willing to help and work through issues patiently. Thanks guys.
Rochan Shop
Jun 28, 2024
on
Shopify
Without a doubt the best App to manage products feed, at first I read the one star reviews and after trying the App I realized that all of these are from users who were unable to understand how this App works since it is designed for advanced users But if you spend the right amount of time on it, you will realize that it is perfect for inventory management and extremely professional, I give it 10 stars. If you are looking to professionally organize your products feed, look no further, this is the best App in terms of prices and very easy to see which was designed by professionals who know what they are doing, I recommend it with my eyes closed.
JOHN JULIA
Jun 28, 2024
on
Shopify
Not happy with their response time, and this isn't a reliable solution for inventory management. They probably will mess your inventory and store, cost you clients and then never respond.
Farao Piramisa NL BV
Jun 25, 2024
on
Shopify
I recommend this app. It helped me a lot in tracking inventory. The support team is amazing and very helpful
Green Goddess
Jun 23, 2024
on
Shopify
Stock Sync is working quite well. Havent had any problems the last 4 years. When our warehouse made some changes to the api, Faz from the support team was quick in helping us out.
Zelouf Fabrics
Jun 18, 2024
on
Shopify
Downhill fast.
Uploading product does not work like it used to. Columns are not used for the correct information. Upload logs don't show details for variants.
Animal Addicts Australia
Jun 08, 2024
on
Shopify
I was having a lot of trouble setting up this app to work in my store. I sent an email asking for support and got Hanah, who immediately helped. Her communication and effort in ensuring my store was correctly set up to achieve my goal were outstanding, and everything was done quickly and professionally. Thank you, Hanah!
G Collections
Jun 06, 2024
on
Shopify
Excellent Service!! I had some issues with my stock levels but with Hanna's help everything is fixed and running smoothly. Highly recommend!!
Nordic Minimalism
May 30, 2024
on
Shopify
Their product and support is awesome! Support is superhelpful and is going the extra mile, really impressive. Can totally recommend Stock Sync! Thank youuu! :)
Really Cool Living
May 30, 2024
on
Shopify
Great app and customization. Support is always very prompt. This is the only app I found ideal to operate our franchise business.
TOTO Tire
May 27, 2024
on
Shopify
this is onc of the best app in shopify, you have to get for your inventory sync, good for drop ship. a lot feed method
Plantespesialisten
Apr 25, 2024
on
Shopify
We recently started using Stock Sync for our online store, and the experience has been outstanding. Everything is functioning perfectly. The live meetings with their team have been incredibly helpful, and the support staff is excellent at facilitating a smooth and efficient setup. I highly recommend Stock Sync for anyone looking to enhance their inventory and pricing strategies effortlessly.
Viper Tactical
Apr 23, 2024
on
Shopify
this app has saved me a lot of time and money, the support is great and the costs competitive. I will also use it on other sites we manage.