Stock Sync App Review: Features, Pros & Cons for Shopify

Customer reviews: syncX: Automate Stock Sync

Stock Sync simplifies inventory management for Shopify stores by syncing stock levels across multiple sales channels. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (731)

Overall rating

4.6

5

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What Merchants Think

Overall, "syncX: Stock Sync" receives diverse feedback from merchants. Many users are highly satisfied, praising its vast functionality in streamlining inventory management across platforms, supportive customer service, and seamless integrations with Shopify and other platforms. However, some users report dissatisfaction due to technical issues and the perceived inefficiency of customer support, which has tarnished their overall experience with the app.

Key Strengths

Comprehensive functionality for inventory synchronization and management with multiple integration options.
Highly customizable settings that adapt to specific business needs.
Customer support is often noted for being responsive, knowledgeable, and helpful in resolving issues.
Intuitive and easy-to-use interface that is appreciated by many users.
Ability to automate complex inventory tasks, saving users significant time and effort.

Common Concerns

Instances of poor customer support responsiveness and occasional communication failures.
Some report technical issues leading to significant disruptions, such as data loss or synchronization errors.
Recent updates have received criticism for reducing functionality in basic subscriptions and adding complexity.
Difficulties are noted during the initial setup process for certain users, with a reliance on sometimes slow support channels.
Affordability concerns due to unexpected cost increases and the pricing structure of new plans.

Final Thoughts

While "syncX: Stock Sync" offers substantial benefits for inventory management and synchronization, appeals to its wide functionality and support capabilities, it also faces certain criticisms, particularly regarding customer support responsiveness and platform updates. Potential users should weigh its robust features against reported customer service issues to determine if it fits their specific needs and expectations. Those who succeed in leveraging its functionalities find it a valuable tool for enhancing their business operations.

PBO.DK

Jul 31, 2025 on Shopify

Not sure what to think yet. at first glance it looks easy, but still has some issues with setup and variant SKU is missing in drop down. also when reach out to chat, its just an AI no person. even tried some of the "solutions" provided from the AI and that did not help. I think I might uninstall again, but maybe give one last try.

SQOON

Jan 06, 2025 on Shopify

App seems to have a lot of features and addresses my pain points. Unfortunately support system is extremely inefficient with a non-supportive bot to chat to around the clock, and a human to respond to an email once in a blue moon. This is extremely frustrating for someone like me trying to set things up for two weeks now with no luck thus far. Will look somewhere else.