Reviews: syncX: Stock Sync

Customer reviews: syncX: Stock Sync

Reviews (1,348)

Overall rating

4.6

5

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What Merchants Think

Overall, "syncX: Stock Sync" receives diverse feedback from merchants. Many users are highly satisfied, praising its vast functionality in streamlining inventory management across platforms, supportive customer service, and seamless integrations with Shopify and other platforms. However, some users report dissatisfaction due to technical issues and the perceived inefficiency of customer support, which has tarnished their overall experience with the app.

Key Strengths

Comprehensive functionality for inventory synchronization and management with multiple integration options.
Highly customizable settings that adapt to specific business needs.
Customer support is often noted for being responsive, knowledgeable, and helpful in resolving issues.
Intuitive and easy-to-use interface that is appreciated by many users.
Ability to automate complex inventory tasks, saving users significant time and effort.

Common Concerns

Instances of poor customer support responsiveness and occasional communication failures.
Some report technical issues leading to significant disruptions, such as data loss or synchronization errors.
Recent updates have received criticism for reducing functionality in basic subscriptions and adding complexity.
Difficulties are noted during the initial setup process for certain users, with a reliance on sometimes slow support channels.
Affordability concerns due to unexpected cost increases and the pricing structure of new plans.

Final Thoughts

While "syncX: Stock Sync" offers substantial benefits for inventory management and synchronization, appeals to its wide functionality and support capabilities, it also faces certain criticisms, particularly regarding customer support responsiveness and platform updates. Potential users should weigh its robust features against reported customer service issues to determine if it fits their specific needs and expectations. Those who succeed in leveraging its functionalities find it a valuable tool for enhancing their business operations.

Low Country Fair Trade

Dec 02, 2024 on Shopify

I've used this app for 3 different websites and started with the older version. I love the improvements and new look. Much easier to work with although some parameter input is still hard to understand. Tech support is always quick and helpful and answers all of my questions, or solves the problem. I highly recommend this app for both inventory management and adding and removing inventory to your store.

einzigart

Sep 11, 2024 on Shopify

FRAMA SPACE

Aug 26, 2024 on Shopify

Very useful to add and update products, the prices are also very flexible and fair, the support team is really helpful despite being clearly very busy.

Original Garage Moto

Aug 15, 2024 on Shopify

The app works well, and as soon as we have any questions, the app team is quick on problem solving. They've went out of their scope to allow us to sync one particular customer, in adition to giving us the answer to our problem. If you need to syncronise your inventory to your dealers/dropshippers, I higly suggest you to try this app.

Bridget Farmer

Aug 08, 2024 on Shopify

So far so good, they are easy to talk to

Green Goddess

Jun 23, 2024 on Shopify

Stock Sync is working quite well. Havent had any problems the last 4 years. When our warehouse made some changes to the api, Faz from the support team was quick in helping us out.