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Customer reviews: syncX: Stock Sync

Develop by SyncX

Reviews (1,373)

Overall rating
4.6

What Merchants Think

Overall, "syncX: Stock Sync" receives diverse feedback from merchants. Many users are highly satisfied, praising its vast functionality in streamlining inventory management across platforms, supportive customer service, and seamless integrations with Shopify and other platforms. However, some users report dissatisfaction due to technical issues and the perceived inefficiency of customer support, which has tarnished their overall experience with the app.

Key Strengths

  • Comprehensive functionality for inventory synchronization and management with multiple integration options.
  • Highly customizable settings that adapt to specific business needs.
  • Customer support is often noted for being responsive, knowledgeable, and helpful in resolving issues.
  • Intuitive and easy-to-use interface that is appreciated by many users.
  • Ability to automate complex inventory tasks, saving users significant time and effort.

Common Concerns

  • Instances of poor customer support responsiveness and occasional communication failures.
  • Some report technical issues leading to significant disruptions, such as data loss or synchronization errors.
  • Recent updates have received criticism for reducing functionality in basic subscriptions and adding complexity.
  • Difficulties are noted during the initial setup process for certain users, with a reliance on sometimes slow support channels.
  • Affordability concerns due to unexpected cost increases and the pricing structure of new plans.

Final Thoughts

While "syncX: Stock Sync" offers substantial benefits for inventory management and synchronization, appeals to its wide functionality and support capabilities, it also faces certain criticisms, particularly regarding customer support responsiveness and platform updates. Potential users should weigh its robust features against reported customer service issues to determine if it fits their specific needs and expectations. Those who succeed in leveraging its functionalities find it a valuable tool for enhancing their business operations.

Computer Mania

Apr 07, 2025  on Shopify

I have been using the app for the last 3 months and i cn honestly say, its working perfectly. i have DROPBOX/EMAIL/XML feeds coming into my store on daily basis we had a issue with one XML and they sorted it out for us by changing things on there program. They also have Full documentation you can check first.

MijnSporttoestel.nl

Apr 07, 2025  on Shopify

Hunt The Night

Mar 18, 2025  on Shopify

DiscountDressShop

Mar 07, 2025  on Shopify

This app is a game changer if you work with drop shippers that provide an inventory database to keep your store inventory up to date. I can't say enough of how well this app works. There was some trial and error to figure out how the app works, but once figured out, it will keep your store's inventory up to date. You can sync inventory automatically or manually sync inventory. Highly recommend! I am subscribed to the Pro account tier.

PVAnlagekaufen.com

Mar 05, 2025  on Shopify

wirklich gute App für Shopify, manche Shops/Stores für Dropshipping sind schon direkt angebunden und man kann sie in der Suche finden. Hier gibt es auch genügend Videos die alle ausführlich und auf den Punkt gebracht erklären. Leider hatte ich einige Probleme mit der API von meinem Dropshipper aber dank Raj vom Customer Support konnten all diese Probleme sehr zügig und effektiv gelöst werden. Danke nochmal für die gute Zusammenarbeit. Alles in allem kann ich die App definitiv weiter empfehlen auch für Neulinge wie mich die einen Dropshipping-Store eröffnen mit knapp 900 Produkten.

Used RV Parts

Mar 03, 2025  on Shopify

Lighting Connection

Mar 03, 2025  on Shopify

Thankful for the amazing support staff that helps answer any questions I have!

Becki Owens Living

Feb 28, 2025  on Shopify

StockSync is an absolute game-changer! Their app is incredibly easy to use—literally Inventory Feeds For Dummies—and it gets the job done almost flawlessly. The customer service is outstanding; they are always eager to help and make sure everything runs smoothly. I feel like they are an extension of my team, always there when I need them. StockSync has saved me soooo much time, and I can’t recommend them enough!

King's Pocket

Feb 27, 2025  on Shopify

Had a large self-inflicted issues and got great and FAST support from the syncX team. Highly recommend this app as a drop-shipping feed option.

TheWheelShop.ca

Feb 24, 2025  on Shopify

I've been using Stock Sync for a while, and the app itself is already a game-changer for managing inventory seamlessly. But what truly sets it apart is the exceptional customer support. Ray went above and beyond to help me with my request, providing clear explanations and quick solutions.

S & D's Value Store

Feb 24, 2025  on Shopify

Fantastic support team, able to modify my update feeds to work with multiple "and if" scenarios, adding a level of sophistication to the integration and elevating manual processing! Awesome!

Nahrin

Feb 18, 2025  on Shopify

A great application that works seamlessly between two stocks. The support is excellent, and issues are quickly resolved via chat. Raj was extremely helpful - highly recommend!

Isha Life UK

Feb 12, 2025  on Shopify

Does exactly what it needs to do. Is very affordable and the customer service is super helpful and responsive

Three Ships

Feb 10, 2025  on Shopify

Suriyah was super helpful with setting up my daily inventory reports for my store!

Signastyle Home

Feb 06, 2025  on Shopify

Great customer service! I had several questions regarding setting up my feeds properly. I scheduled a Google Meet with Stock Sync to walk me through the steps. Super helpful and informative. I've been thoroughly pleased with this app. It saves a ton of time and headaches. Highly recommend!!

mpouketo-mpalonia

Feb 05, 2025  on Shopify

extremely good app, it has many rules you can set and their support is fantastic. Highly reccomended!!

MalletandPlane.com

Jan 27, 2025  on Shopify

Really useful and reliable app with great support service who are always there to help with setting up new feeds etc.

TEXX

Jan 26, 2025  on Shopify

Great app, great service!

Re-Own

Jan 22, 2025  on Shopify

Perfect support, thanks to Suriyah, I can highly recommend this app and the support. Also apps works very great and help me to grow. Thanks!!

Redmond Electric

Jan 21, 2025  on Shopify

Ray is extremely helpful and I think this is app is great!

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