Overall, "syncX: Stock Sync" receives diverse feedback from merchants. Many users are highly satisfied, praising its vast functionality in streamlining inventory management across platforms, supportive customer service, and seamless integrations with Shopify and other platforms. However, some users report dissatisfaction due to technical issues and the perceived inefficiency of customer support, which has tarnished their overall experience with the app.
Key Strengths
Comprehensive functionality for inventory synchronization and management with multiple integration options.
Highly customizable settings that adapt to specific business needs.
Customer support is often noted for being responsive, knowledgeable, and helpful in resolving issues.
Intuitive and easy-to-use interface that is appreciated by many users.
Ability to automate complex inventory tasks, saving users significant time and effort.
Common Concerns
Instances of poor customer support responsiveness and occasional communication failures.
Some report technical issues leading to significant disruptions, such as data loss or synchronization errors.
Recent updates have received criticism for reducing functionality in basic subscriptions and adding complexity.
Difficulties are noted during the initial setup process for certain users, with a reliance on sometimes slow support channels.
Affordability concerns due to unexpected cost increases and the pricing structure of new plans.
Final Thoughts
While "syncX: Stock Sync" offers substantial benefits for inventory management and synchronization, appeals to its wide functionality and support capabilities, it also faces certain criticisms, particularly regarding customer support responsiveness and platform updates. Potential users should weigh its robust features against reported customer service issues to determine if it fits their specific needs and expectations. Those who succeed in leveraging its functionalities find it a valuable tool for enhancing their business operations.
Nahrin
Feb 18, 2025
on
Shopify
A great application that works seamlessly between two stocks. The support is excellent, and issues are quickly resolved via chat. Raj was extremely helpful - highly recommend!
Isha Life UK
Feb 12, 2025
on
Shopify
Does exactly what it needs to do. Is very affordable and the customer service is super helpful and responsive
Three Ships
Feb 10, 2025
on
Shopify
Suriyah was super helpful with setting up my daily inventory reports for my store!
Signastyle Home
Feb 06, 2025
on
Shopify
Great customer service! I had several questions regarding setting up my feeds properly. I scheduled a Google Meet with Stock Sync to walk me through the steps. Super helpful and informative. I've been thoroughly pleased with this app. It saves a ton of time and headaches. Highly recommend!!
mpouketo-mpalonia
Feb 05, 2025
on
Shopify
extremely good app, it has many rules you can set and their support is fantastic. Highly reccomended!!
MalletandPlane.com
Jan 27, 2025
on
Shopify
Really useful and reliable app with great support service who are always there to help with setting up new feeds etc.
TEXX
Jan 26, 2025
on
Shopify
Great app, great service!
Re-Own
Jan 22, 2025
on
Shopify
Perfect support, thanks to Suriyah, I can highly recommend this app and the support. Also apps works very great and help me to grow. Thanks!!
Redmond Electric
Jan 21, 2025
on
Shopify
Ray is extremely helpful and I think this is app is great!
LOPTY
Jan 19, 2025
on
Shopify
Such a great product.
The Closet Trading Company
Jan 17, 2025
on
Shopify
I want to take a moment to express my gratitude for Azza's outstanding support. Azza went above and beyond to guide me through every step. She was incredibly patient, understanding, and always willing to help me find the best way to present products that would maximize customer engagement and drive purchasing rates.
Her expertise and willingness to assist, no matter how many questions I had, made a significant difference in my experience. I truly appreciate her dedication to ensuring that everything was set up just the way I wanted.
Thank you, Azza, for your exceptional customer service and for making my experience with Stock Sync so much easier and more effective!
3Dvue
Jan 15, 2025
on
Shopify
Abed Tahan
Jan 13, 2025
on
Shopify
Amazing Support!
Resolved my issue.
Home Gyms HQ
Jan 08, 2025
on
Shopify
I had some issues getting it to work, and they got right on my issue and corrected it immediately. Thanks to Jor for his quick response and fix.
Adult Stuff Warehouse
Jan 08, 2025
on
Shopify
Have been using Stocksync for 3+ years now and it has worked consistently and reliably. As the needs of our store have changed Stocksync has been able to adapt with its deep level of configuration.
The support staff have been top notch, knowledgeable, and dedicated, which has been most important for us. The support staff have been able to triage issues coming from the supplier all the way through to diagnosing issues within shopify, they really have gone above and beyond.
Adlib Music
Jan 06, 2025
on
Shopify
Has been working really well so far and the support was very quick!
Baronfig
Jan 06, 2025
on
Shopify
Really dig Stock Sync for integrating APIs in to Shopify. Also, the team at Stock Sync are so incredibly helpful in getting everything set up!
SaveCo Online Ltd
Dec 26, 2024
on
Shopify
The app stands out with its intuitive design, making navigation effortless and features easy to use. Coupled with exceptional customer service that’s prompt and friendly, it ensures a seamless and satisfying user experience. Highly recommended!
Feel You
Dec 24, 2024
on
Shopify
At first I chose another company that had a 5 star rating. But it had 30-40 reviews. A complete failure! Then I turned to this service. Everything happens in the Shopify panel, they have videos on how to set it up. We set up some feeds that are currently working great. The initial setup took quite a while, but one connection was extremely complicated and they still managed to do it. Indeed, my store is currently working and synchronising stock from our warehouses and 3 other external suppliers. I update my nomenclature, my photos, my descriptions. We have over 100 emails in our correspondence and many cases that we have overcome!
Kicksy Online
Dec 22, 2024
on
Shopify
The staff is really helpful and the app is very efficient