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Customer reviews: syncX: Automate Stock Sync

Develop by SyncX

Stock Sync simplifies inventory management for Shopify stores by syncing stock levels across multiple sales channels. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (731)

Overall rating
4.6

What Merchants Think

Overall, "syncX: Stock Sync" receives diverse feedback from merchants. Many users are highly satisfied, praising its vast functionality in streamlining inventory management across platforms, supportive customer service, and seamless integrations with Shopify and other platforms. However, some users report dissatisfaction due to technical issues and the perceived inefficiency of customer support, which has tarnished their overall experience with the app.

Key Strengths

  • Comprehensive functionality for inventory synchronization and management with multiple integration options.
  • Highly customizable settings that adapt to specific business needs.
  • Customer support is often noted for being responsive, knowledgeable, and helpful in resolving issues.
  • Intuitive and easy-to-use interface that is appreciated by many users.
  • Ability to automate complex inventory tasks, saving users significant time and effort.

Common Concerns

  • Instances of poor customer support responsiveness and occasional communication failures.
  • Some report technical issues leading to significant disruptions, such as data loss or synchronization errors.
  • Recent updates have received criticism for reducing functionality in basic subscriptions and adding complexity.
  • Difficulties are noted during the initial setup process for certain users, with a reliance on sometimes slow support channels.
  • Affordability concerns due to unexpected cost increases and the pricing structure of new plans.

Final Thoughts

While "syncX: Stock Sync" offers substantial benefits for inventory management and synchronization, appeals to its wide functionality and support capabilities, it also faces certain criticisms, particularly regarding customer support responsiveness and platform updates. Potential users should weigh its robust features against reported customer service issues to determine if it fits their specific needs and expectations. Those who succeed in leveraging its functionalities find it a valuable tool for enhancing their business operations.

Petrol Industries B.V.

Aug 28, 2025  on Shopify

P.E.T.S. AND YOU, LLC — Powering Preparedness, Health & Home

Aug 27, 2025  on Shopify

We’ve had such a great experience working with the SyncX team. Their support is always quick, professional, and incredibly helpful. Whenever we’ve run into a challenge, they’ve gone above and beyond to make sure everything is resolved smoothly. The team is knowledgeable, attentive, and genuinely cares about helping their customers succeed.

The Costume Company

Aug 27, 2025  on Shopify

Super easy to use and when I needed some help with something that I was not quite understanding how to get it to do what I wanted they helped straight away with simple and clear instructions including screen shots of where to go. Great App! Saves me hours of time.

AYLA Glass Corp.

Aug 26, 2025  on Shopify

Amazing customer service and their software works exactly how I wanted it!!

Intimacy Redefined

Aug 23, 2025  on Shopify

I’ve had a great experience using Stock Sync. I’ve also received great support and customer service from their customer support team. Excellent all around!

Moonlight Design Trade

Aug 19, 2025  on Shopify

Chat support service is great, always friendly, efficient and helpful. If they can't resolve straight away, they always come back with a solution.

Articole Vanatoare

Aug 19, 2025  on Shopify

promt support

BaseNZ

Aug 18, 2025  on Shopify

Very reliable service, we use them for multiple feeds. Extremeley helpful customer service also.

BallybrackMedicalHall

Aug 18, 2025  on Shopify

Fantastic App and customer service is 5* always fast responses if I need help. Raj patiently helped me resolve an issue swiftly.

ITFON, EL-SALG Vordingborg

Aug 13, 2025  on Shopify

Exceptional help this week! Thanx Raj & Co.

Samsuns Group

Aug 11, 2025  on Shopify

Ich benutze sie seit 5 Jahren und sie sind immer für mich da, wenn ich ein Problem habe. Sie haben mein Problem sofort gelöst.

machon

Aug 07, 2025  on Shopify

Stock Sync is by far the best app I’ve used for inventory synchronization on Shopify. It’s simple, reliable, and does exactly what it promises. But what really makes it stand out is the customer service — the support team is extremely polite, helpful, and always responds quickly. They’re ready to assist with any issue to make sure everything works smoothly and no difficulties arise. I truly appreciate their professionalism and dedication. Highly recommended!

Massey Tractor Parts

Aug 07, 2025  on Shopify

The app seamlessly handles our stock updates from multiple suppliers via SFTP, direct URLs, and file uploads, saving us countless hours of manual work. The flexibility and customisation options are fantastic, and we’ve been able to automate complex inventory workflows that would otherwise require expensive bespoke development. Support has also been reliable and responsive whenever we’ve needed assistance with more advanced configurations. If you're managing large inventories or syncing with external systems, Stock Sync is hands down one of the best apps on the Shopify App Store. Highly recommended!

Mustard

Aug 01, 2025  on Shopify

Support team is always very helpful.

Angel Dust

Jul 31, 2025  on Shopify

Excellent app and excellent service. Had a stock feed issue and Raj fixed it right away. Couldn't ask for more. Highly recommended :)

Brabo Hockey

Jul 29, 2025  on Shopify

Handige tool en fijne service.

Apex Comfort

Jul 25, 2025  on Shopify

Excellent app, works perfectly for syncing stock levels between suppliers and you own site. Staff are very fast to respond and extremely helpful

DelighToys

Jul 24, 2025  on Shopify

Greate costumer service. They solved my problem very quick. I really recommend SyncX.

Falors.com

Jul 24, 2025  on Shopify

Hugz and Kizzez

Jul 21, 2025  on Shopify

SyncX is a great program and support really help get you going and answers any questions you have. They take their time to teach you how to setup the feeds and the import is fast. I love the auto schedule feature, and it updates instantly. It really is an AWESOME app.

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