Overall, "syncX: Stock Sync" receives diverse feedback from merchants. Many users are highly satisfied, praising its vast functionality in streamlining inventory management across platforms, supportive customer service, and seamless integrations with Shopify and other platforms. However, some users report dissatisfaction due to technical issues and the perceived inefficiency of customer support, which has tarnished their overall experience with the app.
Key Strengths
Comprehensive functionality for inventory synchronization and management with multiple integration options.
Highly customizable settings that adapt to specific business needs.
Customer support is often noted for being responsive, knowledgeable, and helpful in resolving issues.
Intuitive and easy-to-use interface that is appreciated by many users.
Ability to automate complex inventory tasks, saving users significant time and effort.
Common Concerns
Instances of poor customer support responsiveness and occasional communication failures.
Some report technical issues leading to significant disruptions, such as data loss or synchronization errors.
Recent updates have received criticism for reducing functionality in basic subscriptions and adding complexity.
Difficulties are noted during the initial setup process for certain users, with a reliance on sometimes slow support channels.
Affordability concerns due to unexpected cost increases and the pricing structure of new plans.
Final Thoughts
While "syncX: Stock Sync" offers substantial benefits for inventory management and synchronization, appeals to its wide functionality and support capabilities, it also faces certain criticisms, particularly regarding customer support responsiveness and platform updates. Potential users should weigh its robust features against reported customer service issues to determine if it fits their specific needs and expectations. Those who succeed in leveraging its functionalities find it a valuable tool for enhancing their business operations.
NewBag4you
Oct 10, 2024
on
Shopify
It is a very good App and i get help very fast and professional when i did not know exactly how to set up the feed from one of my suppliers.
Can recommend this app...
Michael from Sweden
Pleasure Den
Oct 09, 2024
on
Shopify
Very helpful support staff. I was having issues with one of the jobs & Kir sorted out everything for me. Good job & thanks.
MamaMilla
Oct 08, 2024
on
Shopify
This is an excellent app with many features. I use it to synchronize across platforms, and once you understand the app and its functions, it's actually quite straightforward. Their customer service is absolutely fantastic. They always respond (some times it takes a bit long, but i am okay with that as long as they respond! :) ) , take the time to understand the problem, are consistently friendly, and genuinely want to help solve any challenges you face. They really go the extra mile.
Manticore Bike
Oct 06, 2024
on
Shopify
Longtime user, recent fanboy!
We use Stock Sync to power 4 web stores and recently became a supplier ourselves. With the facelift this spring, the app received additional error handling that has made it absolutely rock solid. Love the new flexible pricing plans too!
Our interactions with support staff have been great. Thoughtful responses to our questions, and they've even implemented one or two of our feature requests over the years. Highly recommend.
Waller BMX
Oct 03, 2024
on
Shopify
Really helpful and they will book in meetings via Calendy where you can get help with fixing any issues. Knowledgeable staff and a great app that saved me lots compared to other similar apps.
Verabus
Sep 25, 2024
on
Shopify
Got all the help, and more, needed by their tech support to set up the app. The same sync in Woocommerce took 1h, in this awesome app it's done in a whopping one minute. Wow. 6/5 stars!
EnergieShakes.de
Sep 17, 2024
on
Shopify
The SyncX app for Shopify is an excellent tool for synchronizing products. The interface is intuitive and easy to use, making it accessible for new users. What stands out the most is the fast and helpful support. They respond promptly to inquiries, and even offer individual meetings via Calendly to address specific concerns directly.
Overall, I highly recommend SyncX to anyone looking for an efficient solution for product synchronization. It saves time and hassle!
Hamroappliances
Sep 16, 2024
on
Shopify
This is a amazing tool, if you wnat to use google sheet for inventory.
Azza was so helpful for the setup process.
Simply outstanding
Queen Million
Sep 12, 2024
on
Shopify
Very good experience with this app.
The support team did help me to upload my stocks which is nice.
Thanks a lot.
Designatek
Sep 10, 2024
on
Shopify
Definitly a must have app for any business!! Makes it so much easier connecting to your suppliers and pulling through all relevant information. Support is top notch and always helpful, they go the extra mile to ensure the problem gets resolved.
My Store
Sep 08, 2024
on
Shopify
Needed help with an API integration, started a helpdesk chat and was fixed within a day, great service not just a great product :)
mmoprint.sk
Sep 01, 2024
on
Shopify
Very helpful support, helped me immediately when I wrote to them, the application works exactly as it should. Thank you very much
SomProduct Romania
Aug 27, 2024
on
Shopify
Very satisfied with the application as well as the services and technical support provided by the Stock Sync team, especially Faz, who helped us in several situations to set up and adapt the automatic updates based on our feeds.
FRAMA SPACE
Aug 26, 2024
on
Shopify
Very useful to add and update products, the prices are also very flexible and fair, the support team is really helpful despite being clearly very busy.
Manic Music
Aug 25, 2024
on
Shopify
Faz from StockSync has been very helpful and assisted us in a timely manner. Perfect job, well done.
Eden
Aug 22, 2024
on
Shopify
Great app to connect with your supplier's stock. It can read the balance and show it on your balance in a timely manner. There is no frustration for us and the customer when they order a product and it is not in stock, and with us it says that it is by accident.
Better user experience than before.
EroticToyz
Aug 21, 2024
on
Shopify
I've been using StockSync for a while now, and although it took some trial and error at the start, it works fantastically. The tool offers incredible versatility with a wide range of available integrations, making inventory management much easier. One aspect I particularly appreciate is the excellent customer service, always ready to assist. Whether you're managing a large or small number of products, StockSync is one of the best options available, especially considering the value for money. Highly recommended!
She Stole It
Aug 20, 2024
on
Shopify
We had a complex XML file that needed to be integrated with our Shopify website. After a brief call, everything was sorted out within 24 hours. Fantastic job, team!
Chef Stuff | UK Professional Catering Equipment & Supplies
Aug 20, 2024
on
Shopify
Fantastic service and support from the guys at syncX. Raj and Hannah we're super quick to respond and help set everything up and it's working like clockwork. Many thanks for your help.
Secret Garden Adult Toys
Aug 19, 2024
on
Shopify
Spoke with Azza and he cleared up many of my questions and went above and beyond to help resolve the issues I was experiencing on my shopify store. Thanks Azza.