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Customer reviews: syncX: Stock Sync

Develop by SyncX

Reviews (1,373)

Overall rating
4.6

What Merchants Think

Overall, "syncX: Stock Sync" receives diverse feedback from merchants. Many users are highly satisfied, praising its vast functionality in streamlining inventory management across platforms, supportive customer service, and seamless integrations with Shopify and other platforms. However, some users report dissatisfaction due to technical issues and the perceived inefficiency of customer support, which has tarnished their overall experience with the app.

Key Strengths

  • Comprehensive functionality for inventory synchronization and management with multiple integration options.
  • Highly customizable settings that adapt to specific business needs.
  • Customer support is often noted for being responsive, knowledgeable, and helpful in resolving issues.
  • Intuitive and easy-to-use interface that is appreciated by many users.
  • Ability to automate complex inventory tasks, saving users significant time and effort.

Common Concerns

  • Instances of poor customer support responsiveness and occasional communication failures.
  • Some report technical issues leading to significant disruptions, such as data loss or synchronization errors.
  • Recent updates have received criticism for reducing functionality in basic subscriptions and adding complexity.
  • Difficulties are noted during the initial setup process for certain users, with a reliance on sometimes slow support channels.
  • Affordability concerns due to unexpected cost increases and the pricing structure of new plans.

Final Thoughts

While "syncX: Stock Sync" offers substantial benefits for inventory management and synchronization, appeals to its wide functionality and support capabilities, it also faces certain criticisms, particularly regarding customer support responsiveness and platform updates. Potential users should weigh its robust features against reported customer service issues to determine if it fits their specific needs and expectations. Those who succeed in leveraging its functionalities find it a valuable tool for enhancing their business operations.

Baronfig

Jan 06, 2025  on Shopify

Really dig Stock Sync for integrating APIs in to Shopify. Also, the team at Stock Sync are so incredibly helpful in getting everything set up!

SQOON

Jan 06, 2025  on Shopify

App seems to have a lot of features and addresses my pain points. Unfortunately support system is extremely inefficient with a non-supportive bot to chat to around the clock, and a human to respond to an email once in a blue moon. This is extremely frustrating for someone like me trying to set things up for two weeks now with no luck thus far. Will look somewhere else.

xo steele LLC comics and more

Jan 02, 2025  on Shopify

I just recently installed the software, but can't get the app to work with my store. I wrote twice to the technical support and zero response. Why would I spend any extra money on a company that can't even respond when I need them??

Office Stock

Jan 01, 2025  on Shopify

This application has been one of the most challenging I’ve ever used. I tried it on both the BigCommerce and Shopify platforms, and I encountered numerous issues throughout. Unfortunately, their customer support was unhelpful, which only added to the frustration. I cannot recommend this application based on my experience.

SaveCo Online Ltd

Dec 26, 2024  on Shopify

The app stands out with its intuitive design, making navigation effortless and features easy to use. Coupled with exceptional customer service that’s prompt and friendly, it ensures a seamless and satisfying user experience. Highly recommended!

Feel You

Dec 24, 2024  on Shopify

At first I chose another company that had a 5 star rating. But it had 30-40 reviews. A complete failure! Then I turned to this service. Everything happens in the Shopify panel, they have videos on how to set it up. We set up some feeds that are currently working great. The initial setup took quite a while, but one connection was extremely complicated and they still managed to do it. Indeed, my store is currently working and synchronising stock from our warehouses and 3 other external suppliers. I update my nomenclature, my photos, my descriptions. We have over 100 emails in our correspondence and many cases that we have overcome!

My Temptations Adult Store

Dec 04, 2024  on Shopify

Great app, awesome support couldn't recommend this app more. I have just moved to another platform and have installed this app again.

Belle Via

Dec 03, 2024  on Shopify

syncX: Stock Sync is easy to use, intuitive and very effective for updating my store inventory using my vendor's daily spreadsheet updates. This has saved us endless problems with customers ordering out of stock merchandise.

Low Country Fair Trade

Dec 02, 2024  on Shopify

I've used this app for 3 different websites and started with the older version. I love the improvements and new look. Much easier to work with although some parameter input is still hard to understand. Tech support is always quick and helpful and answers all of my questions, or solves the problem. I highly recommend this app for both inventory management and adding and removing inventory to your store.

Media Alliance CT

Dec 01, 2024  on Shopify

I am extremely disappointed with the service I received from Stock Sync. Despite high expectations based on their marketing promises, my experience has been far from satisfactory. Firstly, the integration process was overly complicated and time-consuming. The lack of clear, comprehensive documentation made it even more frustrating. When issues arose, customer support is unhelpful, often taking days to reply with generic, uninformative answers. Additionally, the performance of the service has been subpar. Frequent synchronization errors have caused disruptions in my inventory management, leading to overselling and stockouts. This has not only caused financial loss but also damaged my reputation with customers. In summary, Stock Sync has failed to deliver the reliability and support I expected. I hope they take these issues seriously and make the necessary improvements to their service. I do not recommend making use of Stock Sync!

D' Nex Gen Trendz

Nov 20, 2024  on Shopify

Azza was very knowledgable and informative to my cituation. She took it a step further and took the initiative to insert all the mapping and ran the feed for me. I really appreciate her professionalism and support. Hats off to Azza! Thank you

AE Tactical

Nov 20, 2024  on Shopify

Had some initial challenges when setting up because of the size of my file but after some support from Raj in particular it was smooth sailing. Great App.

CYCLISM LLC

Nov 19, 2024  on Shopify

We've been using this on two sites for a few years. An excellent app that is continually upgraded. Their customer service is quick and thorough. Highly recommended.

Milagron

Nov 14, 2024  on Shopify

We are glad to work with Stock Sync team. Support team is friendly and problem solving minded. Been close to a year and pretty well groving with our feeds. Sincerly we can suggest the app for all Shopify stores. Please keep in your mind that they are THE BEST !!!

Ecoflow Installershop

Nov 13, 2024  on Shopify

Raj helped me fix my issue in 5 minutes :D Thanks for the service and the application. actually mind boggling that this allows smaller shops to do all this for free.

My Store

Nov 13, 2024  on Shopify

Worst app. Terrible support. My images or descriptions were not uploaded. I just want my money back from them and Shopify. Don't waste your time with these guys. You in the middle of building your store, run into a issue and they are nowhere to be found

ANITIALS

Nov 13, 2024  on Shopify

I have been using SyncX for a while now, and I can say the app works perfect and all the customer service team is great. They have guided us through email and have make all the process very easy. Thank you! Ana

HeroFitBox

Nov 07, 2024  on Shopify

I am very happy with Stock Sync's service. The platform is easy to use and effective for managing my inventory. Faz, in particular, has been very helpful and responsive, always ensuring my needs are met. The customer support team takes the time to address each issue thoroughly, which I truly appreciate. I would work with Stock Sync again without hesitation and highly recommend them to anyone looking for reliable inventory management with excellent support.

US Stores

Nov 05, 2024  on Shopify

I had a fantastic experience with Stock Sync. Their customer support is top-notch, and Faz was extremely helpful in resolving my issue quickly and efficiently. It's rare to find such responsive and knowledgeable support these days. I highly recommend Stock Sync to anyone looking for a reliable solution with great customer service!

Belle Via

Oct 29, 2024  on Shopify

syncX: Stock Sync is easy to use, intuitive and very effective for updating my store inventory using my vendor's daily spreadsheet updates.

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