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Customer reviews: syncX: Stock Sync

Develop by Shopify

Stock Sync simplifies inventory management for Shopify stores by syncing stock levels across multiple sales channels. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (828)

Overall rating
4.7

What Merchants Think

Overall, "syncX: Stock Sync" receives diverse feedback from merchants. Many users are highly satisfied, praising its vast functionality in streamlining inventory management across platforms, supportive customer service, and seamless integrations with Shopify and other platforms. However, some users report dissatisfaction due to technical issues and the perceived inefficiency of customer support, which has tarnished their overall experience with the app.

Key Strengths

  • Comprehensive functionality for inventory synchronization and management with multiple integration options.
  • Highly customizable settings that adapt to specific business needs.
  • Customer support is often noted for being responsive, knowledgeable, and helpful in resolving issues.
  • Intuitive and easy-to-use interface that is appreciated by many users.
  • Ability to automate complex inventory tasks, saving users significant time and effort.

Common Concerns

  • Instances of poor customer support responsiveness and occasional communication failures.
  • Some report technical issues leading to significant disruptions, such as data loss or synchronization errors.
  • Recent updates have received criticism for reducing functionality in basic subscriptions and adding complexity.
  • Difficulties are noted during the initial setup process for certain users, with a reliance on sometimes slow support channels.
  • Affordability concerns due to unexpected cost increases and the pricing structure of new plans.

Final Thoughts

While "syncX: Stock Sync" offers substantial benefits for inventory management and synchronization, appeals to its wide functionality and support capabilities, it also faces certain criticisms, particularly regarding customer support responsiveness and platform updates. Potential users should weigh its robust features against reported customer service issues to determine if it fits their specific needs and expectations. Those who succeed in leveraging its functionalities find it a valuable tool for enhancing their business operations.

Twoda Shop

Jun 12, 2025  on Shopify

Tut genau, was es soll. Einrichten, verbinden, fertig. Bei mir funktioniert alles reibungslos – Bestände werden zuverlässig synchronisiert. Genau das, was ich gesucht habe. Empfehlenswert!

uRide

Jun 09, 2025  on Shopify

What you should know about this app, well it is excellent it really helps someone that has no prior technical knowledge to follow guides and with a 75 - 100% rate setup his supplier's XML file. ( The rate is adjusted per the file your supplier will provide you with). But besides that, you have a team that constantly tries to support you, edit for you and even check up on you for your ''success''. And that is just incredible, not only as a product but as an overall service. 10/10 would recommend again and again!

Fred Segal Home

Jun 04, 2025  on Shopify

Editing this (originally 1 star) review to say that the team fixed this issue and now we are able to use 3rd party fulfillment locations again!! They fixed it within 24 hours after I brought up the issue. Original review below: This app has been AMAZING in the past for our store, since we have multiple vendors and manage syncing inventory from multiple locations. We use a different app for order fulfillments, and now they are no longer supporting fulfillment locations from 3rd party apps. This completely bricks our process and makes the app unusable for our use case. I'm not sure why this change was made but if it's not resolved in some way we will have to switch to a different app.

Mažųjų pėdučių butikėlis

Jun 03, 2025  on Shopify

Recommending. It was quite complicated to set up from customers interface, but customer support is quite good, and they helped out through out the process.

LCS WORKWEAR

May 26, 2025  on Shopify

Absolutely horrendous app recently. The mapping function is as hit and miss as Donald Trumps Tarrifs. The SyncX team can't seem to rectify issues in a timely manner and it's cost us thousands of pounds in sales. So far.

Genie | Floral, Balloon & Events

May 11, 2025  on Shopify

Would totally recommend this app for smaller stores such as mine and customer support was on point in helping me implement a feature I needed.

Sweatfully

May 08, 2025  on Shopify

Stock Sync is an essential app for any e-commerce business who needs to bulk edit! The platform is excellent and the customer service team is beyond my expectations. At Sweatfully, we have many different suppliers across different industries and Stock Sync makes adding new or updating current products a breeze. We would not have been able to get to where we are today without Stock Sync. I believe every Shopify business should have this app. It is a no brainer to download and purchase. Pricing is very reasonable. And their customer service is the best team I have experienced, and that is us working with 30+ other Shopify App customer service teams. Save time NOW and download Stock Sync!

Love Aura

May 07, 2025  on Shopify

Took a little time to figure out as this is my first time dropshipping, but is working perfectly for me now. Live chat agents were very helpful as well.

Purple Flamingo

Apr 29, 2025  on Shopify

Have just joined Synch X - and had some initial teething problems, but Faz, Raj and Hanah between them spent hours with me, resolving each issue and explaining everything to me, they were absolutely fab. I didn't realise they are based in Malaysia and on a couple of occasions they were supporting me in between midnight and 2am in their Timezone, and always remained positive and supportive. I honestly couldn't ask for more re Customer Support and I thank all 3 of them and am so happy that the synching is working perfectly. Highly recommend.

Nicholas John Interiors

Apr 28, 2025  on Shopify

Excellent customer support, especially from Mr. Raj, who has been incredibly helpful with everything. Thank you – definitely worth every penny!

Dalton Supplies

Apr 24, 2025  on Shopify

Easy to use and great customer service. So useful for updating our dropship stock from our suppliers FTP, has saved me HOURS of time already in the first week!

Colori del Sole

Apr 24, 2025  on Shopify

Great app, easy to use, and very functional. Currently, we are using the free version, and it does exactly what we need.

Ivanhoe Cycles

Apr 17, 2025  on Shopify

Excellent, helpful and prompt customer service by syncX. Special mention to Ray and Faz for their help.

Centostore

Apr 17, 2025  on Shopify

This app is incredibly simple and intuitive, making navigation a breeze. The support team is highly responsive and efficient, ensuring a smooth user experience. Highly recommended!

Blendishco

Apr 16, 2025  on Shopify

Stock Sync has been a game-changer for my Shopify store. It saves me hours of manual work every week by automating inventory updates, pricing rules, and product imports from external feeds. The tiered pricing logic is incredibly flexible, and the support team is quick, helpful, and knowledgeable. Whether you’re managing a few suppliers or handling complex rules like I am, Stock Sync makes it smooth and reliable. Highly recommended!

House Things

Apr 14, 2025  on Shopify

Great experience and helped solve a problem quickly and cost effectively. They are very customer focused and will work things out quickly when you have an issue. I would highly recommend the App, platform and support for all your stock sync requirements thank you

rauchwerk.ch

Apr 14, 2025  on Shopify

Perfektes System funktioniert perfekt, diese app ist gut geeignet um Produkte oder Daten zu aktualisieren und importieren

Computer Mania

Apr 07, 2025  on Shopify

I have been using the app for the last 3 months and i cn honestly say, its working perfectly. i have DROPBOX/EMAIL/XML feeds coming into my store on daily basis we had a issue with one XML and they sorted it out for us by changing things on there program. They also have Full documentation you can check first.

Slightly Furry Beverage Company

Apr 04, 2025  on Shopify

Tried to setup this app to sync my Square store and Shopify. Sadly they do not document this process and their support did not have any helpful information. Already requested a refund from them.

DiscountDressShop

Mar 07, 2025  on Shopify

This app is a game changer if you work with drop shippers that provide an inventory database to keep your store inventory up to date. I can't say enough of how well this app works. There was some trial and error to figure out how the app works, but once figured out, it will keep your store's inventory up to date. You can sync inventory automatically or manually sync inventory. Highly recommend! I am subscribed to the Pro account tier.

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