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Customer reviews: syncX: Stock Sync

Develop by syncX

Reviews (1,348)

Overall rating
4.6

What Merchants Think

Overall, "syncX: Stock Sync" receives diverse feedback from merchants. Many users are highly satisfied, praising its vast functionality in streamlining inventory management across platforms, supportive customer service, and seamless integrations with Shopify and other platforms. However, some users report dissatisfaction due to technical issues and the perceived inefficiency of customer support, which has tarnished their overall experience with the app.

Key Strengths

  • Comprehensive functionality for inventory synchronization and management with multiple integration options.
  • Highly customizable settings that adapt to specific business needs.
  • Customer support is often noted for being responsive, knowledgeable, and helpful in resolving issues.
  • Intuitive and easy-to-use interface that is appreciated by many users.
  • Ability to automate complex inventory tasks, saving users significant time and effort.

Common Concerns

  • Instances of poor customer support responsiveness and occasional communication failures.
  • Some report technical issues leading to significant disruptions, such as data loss or synchronization errors.
  • Recent updates have received criticism for reducing functionality in basic subscriptions and adding complexity.
  • Difficulties are noted during the initial setup process for certain users, with a reliance on sometimes slow support channels.
  • Affordability concerns due to unexpected cost increases and the pricing structure of new plans.

Final Thoughts

While "syncX: Stock Sync" offers substantial benefits for inventory management and synchronization, appeals to its wide functionality and support capabilities, it also faces certain criticisms, particularly regarding customer support responsiveness and platform updates. Potential users should weigh its robust features against reported customer service issues to determine if it fits their specific needs and expectations. Those who succeed in leveraging its functionalities find it a valuable tool for enhancing their business operations.

Diamonds By Rothschild

Aug 19, 2024  on Shopify

Stock Sync is a great automated stock management app. Their auto-archive function solved a big stock management problem for me. Their support was also very helpful. I would recommend this app. It is more functionality than other similar apps and compares very well with regards to price.

Original Garage Moto

Aug 15, 2024  on Shopify

The app works well, and as soon as we have any questions, the app team is quick on problem solving. They've went out of their scope to allow us to sync one particular customer, in adition to giving us the answer to our problem. If you need to syncronise your inventory to your dealers/dropshippers, I higly suggest you to try this app.

DATEC Liquidaciones

Aug 12, 2024  on Shopify

Excelente APP, sencilla y facil de usar, cumple con lo que tienen que hacer y el servicio al cliente responde muy rapido y de manera oportuna.

APPYTOYS

Aug 12, 2024  on Shopify

Stock Synch is an incredibly useful application, especially for businesses that need to manage large volumes of data efficiently. The app excels in automating inventory updates across multiple platforms, saving time and reducing the risk of errors. Its interface is intuitive, making it easy to navigate even for those who may not be very tech-savvy. Another strong point is the customer support. In my experience, the support team is generally effective at resolving issues. Overall, Stock Synch is a valuable tool for anyone looking to streamline their inventory management processes.

My Store

Aug 11, 2024  on Shopify

I recently started using Stock Sync for syncing my Shopify store’s inventory, and I couldn’t be more impressed. From the get-go, their customer support team has been outstanding, offering prompt and detailed responses to all my inquiries. The app itself is incredibly intuitive and seamlessly integrates with my existing systems, making inventory management a breeze. What truly sets Stock Sync apart is their commitment to user satisfaction. They offer extensive documentation and helpful tutorials, and their support team goes above and beyond to assist with any issues or custom requests. Their proactive approach to problem-solving and regular updates ensure the app runs smoothly and adapts to any changes in my business needs. I’ve experienced minimal downtime and accurate stock updates, which has significantly improved my operations. If you’re looking for a reliable stock sync solution with top-notch support, Look for Mr. Raj.

Furniture Life

Aug 11, 2024  on Shopify

Great app and customer service team. Always understandable and willing to help you get the best out of it.

ყვითელი

Aug 08, 2024  on Shopify

This is an excellent app! It saves you a lot of time! The support team is attentive and responds to inquiries promptly! 10/10 Special thanks to Raj

Monaro Arms

Aug 05, 2024  on Shopify

Great app with great customer support. I have needed trouble shooting a few times as i am only a novice website builder and the team have always been super helpful.

MufiBella

Aug 01, 2024  on Shopify

Well actually in the begining it comes to me like a normal app for stocks sync... but when i go in to deep you can change eveything with formulas... and all the formulas are writing in their support pages.. Also Raj and Azza is very helpfull ; even i bother them with too many questions and issues they helped to me with efficiently... I suggest you to use this app ( also if you have products too many like me with all variations it is perfect app ) Thanks

HondenhokExpert

Jul 31, 2024  on Shopify

Geweldige ervaring & een uitstekende service ! ongetwijfeld een 5 sterren review! Nogmaals bedankt voor de ondersteuning! :-)

1buy.au

Jul 27, 2024  on Shopify

This app is a scam. The company that makes this app has charged my shopify account hundreds of dollars that I did not agree to and now they will not refund me and nor will shopify. Avoid using this app.

Koy Resort

Jul 25, 2024  on Shopify

They took a perfect app and ruined it. Congratulations.The new interface is the least user friendly interface I've come across with and the newest 'upgrade' limited the basic subscription to upload only 3 inventory files per month. Before this new update, we were able to upload as many as we needed. Now if we need to upload 10 files per month, we need to pay 4 times more? It is also impossible to contact their support team. None of the emails I got from their team can be replied to. Emails cannot be delivered. We have been trying to get some help with our subscription but no, not possible. After submitting my third incident ticket begging for an email address that I can actually reach out to them thru, one member of the support team acknowledged that other people are also experiencing the same issue with replying to their emails but that's all. I, once again, didn't receive any help or any other method to be able to communicate my issue and get some assistance. It's 2024 and you cannot reach a Shopify app with emails. Unbelievable. We will be cancelling our subscription soon. ***EDIT*** Following my initial review, Jor from the customer support team emailed me through their personal email address and assisted me with the situation. I no longer have an issue with the app and I was provided with the appropriate amount of information regarding the new interface and how to go on with uploading my files for inventory update. I really appreciate Jor's assist here - thank you. Hope they will fix the issue with their regular customer support emails as well.

JOHN JULIA

Jul 25, 2024  on Shopify

After on going issues, they worked very hard to fix it and frequently checked to make sure everything was running smoothly.

bcv.glass

Jul 24, 2024  on Shopify

Very useful app if you need more flexibility for the business workflows. Good support which really can help you to resolve any cases. Not fast, but they do work well which is important, archive the result. Recommend.

Distinctly Living

Jul 23, 2024  on Shopify

App wiped a load of data off live site, 3 weeks later no reply off support. Reported to Shopify, may be they have gone under.

Adventure Parts

Jul 21, 2024  on Shopify

So far the program has been a life saver. The only problem I have now is that some of my feeds... and I only get 3 of them without paying $10 more per month when I already pay $15... Is that one of my feeds from the distributor has a DNA and DNA- prefix in front of the actual product SKU. So I cannot run just one instance of the feed, I have to have 2 or 3. When I try to modify my auto scheduled feed the settings don't get saved even for a manual update with the setting. So I have to have another feed that costs me more monthly in order to update those products from the same feed I am already paying for. It works great, I love the software. But I don't want to pay nearly 2x the price to get these particular SKU variants updated because of the prefix errors my distributor has.

Happy Pet Life

Jul 19, 2024  on Shopify

It was really difficult to set up, and after hours of trying to contact support, I have given up. This app is not designed for their users at all. I feel like I need a Shopify Expert to help me set it up. Also, the support chat doesn't respond, and the support email I sent bounced back, telling me to use the chat. This is a shame because the reviews of when the app works look good.

Dofts

Jul 15, 2024  on Shopify

Great app, but sadly the customer support sucks. They take ages to answer. For me speed is the key. Having problems and taking alot of time to solve it is not good for any business.

AE-trading

Jul 12, 2024  on Shopify

This app works perfectly fine! The support is also very helpful. The use of SyncX is a gamechanger for our webshop. I would highly recommend.

WatchVibesDE

Jul 11, 2024  on Shopify

Kirthana from Stock Sync was very helpful in our meeting. She answered every question. She was kind and calm in the way of speaking. Now i need to test StockSync. So far they are a good alternative to Import2shop.com. Thanks! Regards Felix

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