Overall, "syncX: Stock Sync" receives diverse feedback from merchants. Many users are highly satisfied, praising its vast functionality in streamlining inventory management across platforms, supportive customer service, and seamless integrations with Shopify and other platforms. However, some users report dissatisfaction due to technical issues and the perceived inefficiency of customer support, which has tarnished their overall experience with the app.
Key Strengths
Comprehensive functionality for inventory synchronization and management with multiple integration options.
Highly customizable settings that adapt to specific business needs.
Customer support is often noted for being responsive, knowledgeable, and helpful in resolving issues.
Intuitive and easy-to-use interface that is appreciated by many users.
Ability to automate complex inventory tasks, saving users significant time and effort.
Common Concerns
Instances of poor customer support responsiveness and occasional communication failures.
Some report technical issues leading to significant disruptions, such as data loss or synchronization errors.
Recent updates have received criticism for reducing functionality in basic subscriptions and adding complexity.
Difficulties are noted during the initial setup process for certain users, with a reliance on sometimes slow support channels.
Affordability concerns due to unexpected cost increases and the pricing structure of new plans.
Final Thoughts
While "syncX: Stock Sync" offers substantial benefits for inventory management and synchronization, appeals to its wide functionality and support capabilities, it also faces certain criticisms, particularly regarding customer support responsiveness and platform updates. Potential users should weigh its robust features against reported customer service issues to determine if it fits their specific needs and expectations. Those who succeed in leveraging its functionalities find it a valuable tool for enhancing their business operations.
BESPOKE 77
Apr 23, 2024
on
Shopify
Great app, Great support to help make sure feeds are set up and functioning correctly. Yas was a great help !
HOME WORLD
Apr 22, 2024
on
Shopify
Grazie al servizio di assistenza sono riuscito a risolvere parecchi problemi che da solo non avrei potuto affrontare. Assistenza via e-mail, quindi un po' lenta a volte, ma comunque presente. Grazie a questa app ho potuto collegare un magazzino esterno e sincronizzare le giacenze.
Furnishing Horizon
Apr 18, 2024
on
Shopify
The app is great, we have used it for a number of years. We have tried others as we need extra what is offered in the packages, the team have been brilliant with us and made it work for us.
We have needed on several occasions to seek assistance from the team in setting up the feeds and the have been great. You need to take into account time difference as we are in the UK, but they deal with things in a timely manner, so overall our experience has been very good.
Fife Cycle Centre
Apr 09, 2024
on
Shopify
Tis has been a gamechanger for my shop. It has helped me manage my inventory and has allowed me to do a form of dropshipping. Great support who are very prompt to answer my tedious questions LOL
boyta
Apr 09, 2024
on
Shopify
really impressive set-up. As a new customer to Shopify this app is brilliant. At any hurdle the instant chat was able to help me navigate through my issues and helped me learn on the job! great job!
FineColorJewels
Apr 08, 2024
on
Shopify
@Kirthana from your support was helping me to set up the feed; her guidance and patience are commendable. I would connect again if I need any help with anything else. Thank you so much for your guidance
Customride Finland Oy
Apr 05, 2024
on
Shopify
Works like a dream. And if you need help with the settings, these guys are always there to help.
Highly recommended!
Completely Equine
Apr 01, 2024
on
Shopify
Just loaded this app looking for something that will allow me to import quantities from a supplier csv file. And it worked amazing.
I had to get some help from the support team to get it all sorted and they were amazing.
Maessing Interiör
Mar 26, 2024
on
Shopify
I have been using Stock-Sync for our Shopify store for a while now, and overall, I am satisfied with the app's performance. It has helped us keep track of our inventory levels efficiently and has significantly streamlined our inventory management.
I must admit that the app can sometimes feel a bit complicated, especially when it comes to settings and configuration. It took some time and effort to get acquainted with all the features and how to best utilize them for our needs. Nevertheless, I have found that once you get past the initial learning curve, the app becomes very powerful and reliable.
What truly stood out in my experience was the outstanding support I received from Hanah. Her dedication and professionalism were exceptional, and she provided us with prompt and effective assistance whenever we encountered issues or had questions. I would give her and the support team five stars without hesitation.
In summary, while Stock-Sync may be somewhat challenging to get started with, its functionality and the excellent support I received are crucial factors that make me continue to use and recommend this app to other Shopify stores.
Eden
Mar 25, 2024
on
Shopify
Great app. They have all that I need for large products, so much suppliers etc. Stock are very important because of customers. When on my site says "out of stock" they save time and energy to my and my customers. We will cooperate a long time, sure!
Revel Sofa
Mar 22, 2024
on
Shopify
The app has been great and their support persons like Hanah are very professional, responsive, and helpful. Highly recommend.
TOUCH COLLECTIONS
Mar 21, 2024
on
Shopify
I installed the app tried to communicate to Ray on their chat which does not allow me to type. I then communicated via email as an alternative com. not getting feedback from them yet. Frastrated customer.
Balvin Fashion
Mar 19, 2024
on
Shopify
Most laudably, StockSync has a simple and clean interface that can make it possible for users to navigate the app with some semblance of prowess in technology or lack thereof. Intuitively designed, the app comes with simple instructions on how to set it up. With such a setup, business will be ready to be off in no time.
Moreover, the excellence of StockSync extends beyond its software capabilities to its customer support team. The responsiveness of the support team is remarkable, with fast reply times that minimize any disruptions in service. But that's not the speed of reaction; that's a really indicative thing of how the support team really cares about their users and does a great job to make them glad.
Louxly
Jan 23, 2024
on
Shopify
The best app in the market! sync products or upload new it's very easy with this amazing app, we have over 100K variants and the app updates it in a couple of minutes.
Balardi
Jan 21, 2024
on
Shopify
It's the best app ever! we use the app in our 3 stores and the way the customer service works is fantastic, everything is smooth and sync our inventory very quickly, we tried some other apps, and stock sync is the best.
The Village Country Store
Jan 09, 2024
on
Shopify
My store DEPENDS ON this app for syncing my inventories! It's a phenomenal app. The customer service is superb! Highly recommend this app, I have been using this app since I started my ecommerce store in 2016! Love it!