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Customer reviews: Shopify Forms

Develop by Shopify

The Shopify Forms app helps merchants create custom forms to collect customer data, feedback, and orders efficiently. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your Shopify store.

Reviews (321)

Overall rating
4.1

What Merchants Think

Overall, "Shopify Forms" is appreciated for its ease of use, seamless integration with Shopify, and the ability to be set up quickly. For many, it serves as a useful tool to enhance email list subscriptions without any additional cost. However, frequent complaints highlight limitations in customization, localization, and certain functional constraints that hinder its full potential.

Key Strengths

  • Easy to set up and user-friendly interface.
  • Seamless integration with Shopify and native apps like Shopify Flow, Shopify Emails, and Shopify Discounts.
  • Effective in growing email subscriber lists.
  • Free to use, making it an appealing alternative to costly third-party apps.
  • Simplicity and effectiveness for basic form needs.

Common Concerns

  • Lack of customization options for styling and localization.
  • Forms can display on all pages without the option to choose specific pages.
  • Response data is difficult to manage or analyze outside of Shopify due to format and lack of export features.
  • Popup and forms behavior issues, such as not honoring subscription status or appearing regardless of previous user interactions.
  • Bugs related to browser compatibility, especially with Safari and Firefox.

Final Thoughts

While "Shopify Forms" is a straightforward and effective tool for basic form creation and email collection, its current limitations in customization and functionality could hinder merchants with more complex needs. The app is particularly beneficial for small businesses looking for a simple, no-cost solution, but improvements in flexibility and functionality could make it a more comprehensive tool for wider merchant demographics.

Komfortmöbel24

Oct 12, 2024  on Shopify

Die App funktioniert gut, wenn man Sie dementsprechend versteht und sich etwas damit befasst. Der Umfang und die Möglichkeiten sind etwas beschränkt. Da Sie aber kostenlos ist, vergebe ich 5 Sterne.

Netherworld Post Office

Oct 09, 2024  on Shopify

There is not a "testing" option, so my test form submissions are logged into my account permanently (not a dramatic issue but frustrating to lack control of the data). Shopify Support was supportive, but is not able to remove them. There are no overrides available.

Bunbury Fabrics

Oct 01, 2024  on Shopify

Very limited customization and no easy way to customize css do to its use of a custom element and a shadow DOM, so you cannot just add css to control the form and any form you make will not match your existing website css but will have its own css that cannot easily edit. There also appears to be a bug where you cannot uncheck required for First name and Last name fields.

Bunbury Fabrics

Sep 28, 2024  on Shopify

Very limited customization and no easy way to customize css do to its use of a custom element and a shadow DOM, so you cannot just add css to control the form and any form you make will not match your existing website css but will have its own css that cannot easily edit.

Crap.supply

Sep 25, 2024  on Shopify

The functionality is fine, but man oh man. IMPOSSIBLE to customise. No matter what CSS trick you pull out of the book, nothing works. WHY make this SO hard to customise? Let me color my background and change the border radius... not too much to ask :-)

Granite State Yarns

Sep 17, 2024  on Shopify

Pleased with the service, especially because it is free! I was using a similar app before that was outrageously expensive, so I'm very happy to have found this one. It's simple, but works!

nanosun s.r.o.

Sep 11, 2024  on Shopify

It works, but you cannot style it because it is inside a shadow-root, and you cannot translate the content in multiple languages. Workaround is to copy paste the form and make different ones for each language, filtering in the code on selected localization / language. But I expected a Shopify app to at least provide the possibility to translate in their own translation app Translate & Adapt...

MimiScrubHats

Sep 06, 2024  on Shopify

Used this app to create a standalone newsletter sign up page on my shop, perfect for what I needed. It also integrates with the Emails app (made by Shopify) for sending welcome emails automatically.

Warrior Winches USA

Sep 05, 2024  on Shopify

Simple forms that are easy to get going but the lack of being able to add CSS styling or other basic layout options is a definite drawback. Works fine for basic forms.

Kaylo Obalum

Sep 03, 2024  on Shopify

Love how it integrates nicely with shopify emails, shopify flow, shopify discounts and allows easy tagging (which you'll use for flow). Love that its free! Once a template was created in the theme customiser, it was straightforward to add the app block and then input the app ID so it appeared on the page.

FN Prints

Aug 24, 2024  on Shopify

Good as a pop-up form. So would give it a 4. Lacks in functionality though, would be great if their was more integration with Shopify to allow: - Custom Contact Forms - Integration with Email for post purchase form as an example Given its a Shopify App, I expected a bit more basic functionality.

Downtown Kannapolis Inc

Aug 17, 2024  on Shopify

Can not edit at all!! Now I can’t add a new line to the form. Can type but can’t click done to save it. Horrible. Now I either have to make it all over again or find a new software app.

Davinci Resolve Titles

Aug 13, 2024  on Shopify

Useless for Lead magnets. This doesn't even connect to Shopify flow Should be able to create a form, name, email address then connect the specific form to shopify flow to send out lead magnets and add to mailing lists. It really needs better integration with flow, I have multiple lead magnets but the form is pretty much useless Doesnt do basic things !!!

Playful Pitch

Aug 08, 2024  on Shopify

Love how it integrates nicely with shopify emails, shopify flow, shopify discounts and allows easy tagging (which you'll use for flow). Love that its free! However, it's a bit of a learning curve for beginners as there aren't a lot of video resources/ tutorials when it comes to integrating it with other shopify apps, and using tags. Also CSS design changes are limited, as the app doesn't allow targeting for CSS within the forms. I was able to target the section/container the form lives in and do some design stuff there, but thats about it. You are stuck with the design options the app gives you in the editor (which is sufficient for most forms).

Giant Bubbles by Tinka

Jul 28, 2024  on Shopify

Looks great and simple to use. Sure there are some features not available but it works well and integrates perfectly.

Minha loja

Jul 24, 2024  on Shopify

O único que funciona realmente, consegui criar orçamento e inscrição, simples e pratico de utilizar.

All American Assets

Jul 22, 2024  on Shopify

unable to view any of the lead forms submitted on app only have ablility to scrape via email horrible experience no contact email again when you click to view the list of all submissions - nothing is even there

healthypetagain

Jul 17, 2024  on Shopify

This is a great app with rich features, including redirection and the ability to work with the FLOW program. I really like it, but it seems that the pop-up form can only be displayed to customers who are visiting the website for the first time. Did I use it incorrectly? Or perhaps the developer designed it this way, hoping to find a solution. Thank you

Il mondo di Wit

Jul 16, 2024  on Shopify

Easy install and config. I embedded it in several page on page level and also template level. I like also the popup version. Until now i don't have any complaints. only 4 stars because no time (hrs:min) field , no embed in pages and for very slow loading

Cisco Webex Store

Jul 16, 2024  on Shopify

Simple and easy to use - could do with adding a form ID to the section so that # links can scroll to it, also width option would be nice

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