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Customer reviews: Shopify Forms

Develop by Shopify

Reviews (302)

Overall rating
4.1

What Merchants Think

Overall, "Shopify Forms" is appreciated for its ease of use, seamless integration with Shopify, and the ability to be set up quickly. For many, it serves as a useful tool to enhance email list subscriptions without any additional cost. However, frequent complaints highlight limitations in customization, localization, and certain functional constraints that hinder its full potential.

Key Strengths

  • Easy to set up and user-friendly interface.
  • Seamless integration with Shopify and native apps like Shopify Flow, Shopify Emails, and Shopify Discounts.
  • Effective in growing email subscriber lists.
  • Free to use, making it an appealing alternative to costly third-party apps.
  • Simplicity and effectiveness for basic form needs.

Common Concerns

  • Lack of customization options for styling and localization.
  • Forms can display on all pages without the option to choose specific pages.
  • Response data is difficult to manage or analyze outside of Shopify due to format and lack of export features.
  • Popup and forms behavior issues, such as not honoring subscription status or appearing regardless of previous user interactions.
  • Bugs related to browser compatibility, especially with Safari and Firefox.

Final Thoughts

While "Shopify Forms" is a straightforward and effective tool for basic form creation and email collection, its current limitations in customization and functionality could hinder merchants with more complex needs. The app is particularly beneficial for small businesses looking for a simple, no-cost solution, but improvements in flexibility and functionality could make it a more comprehensive tool for wider merchant demographics.

Downtown Kannapolis Inc

Aug 17, 2024  on Shopify

Can not edit at all!! Now I can’t add a new line to the form. Can type but can’t click done to save it. Horrible. Now I either have to make it all over again or find a new software app.

Davinci Resolve Titles

Aug 13, 2024  on Shopify

Useless for Lead magnets. This doesn't even connect to Shopify flow Should be able to create a form, name, email address then connect the specific form to shopify flow to send out lead magnets and add to mailing lists. It really needs better integration with flow, I have multiple lead magnets but the form is pretty much useless Doesnt do basic things !!!

Playful Pitch

Aug 08, 2024  on Shopify

Love how it integrates nicely with shopify emails, shopify flow, shopify discounts and allows easy tagging (which you'll use for flow). Love that its free! However, it's a bit of a learning curve for beginners as there aren't a lot of video resources/ tutorials when it comes to integrating it with other shopify apps, and using tags. Also CSS design changes are limited, as the app doesn't allow targeting for CSS within the forms. I was able to target the section/container the form lives in and do some design stuff there, but thats about it. You are stuck with the design options the app gives you in the editor (which is sufficient for most forms).

Giant Bubbles by Tinka

Jul 28, 2024  on Shopify

Looks great and simple to use. Sure there are some features not available but it works well and integrates perfectly.

Minha loja

Jul 24, 2024  on Shopify

O único que funciona realmente, consegui criar orçamento e inscrição, simples e pratico de utilizar.

All American Assets

Jul 22, 2024  on Shopify

unable to view any of the lead forms submitted on app only have ablility to scrape via email horrible experience no contact email again when you click to view the list of all submissions - nothing is even there

healthypetagain

Jul 17, 2024  on Shopify

This is a great app with rich features, including redirection and the ability to work with the FLOW program. I really like it, but it seems that the pop-up form can only be displayed to customers who are visiting the website for the first time. Did I use it incorrectly? Or perhaps the developer designed it this way, hoping to find a solution. Thank you

Il mondo di Wit

Jul 16, 2024  on Shopify

Easy install and config. I embedded it in several page on page level and also template level. I like also the popup version. Until now i don't have any complaints. only 4 stars because no time (hrs:min) field , no embed in pages and for very slow loading

Cisco Webex Store

Jul 16, 2024  on Shopify

Simple and easy to use - could do with adding a form ID to the section so that # links can scroll to it, also width option would be nice

Gardens Of Style

Jul 10, 2024  on Shopify

I received help for my query after a day or so. The founder, explained that it was possible to embed as an inline form. I just needed to create a template for this from my 'page' (this is where my content was and where I wanted the form to appear. Once a template was created in the theme customiser, it was straightforward to add the app block and then input the app ID so it appeared on the page. Very relieved to get this help and hopefully they will be updating the knowledge content to explain this with even more clarity as on first glance it doesn't seem possible to embed at all.

Power Of My People

Jul 03, 2024  on Shopify

Very happy with the forms app. It's been capturing all of our newsletter emails for over 3 months now, everything has been working well and I've even seen a lift to sign-up conversion. Can't argue with that from a free app!

Graphics Pig LLC

Jul 02, 2024  on Shopify

I wanted a contact form that I could add specific fields to. It is nice that I can choose if the field is required or not. Was easy to install and set up. I would like a settings area that I can put in a backup email for submission notifications and also a SMS feature to also get a text. In my line of work its necessary to respond asap to form submissions. It does what it says and you cant argue with free

cakery wonderland events

Jun 29, 2024  on Shopify

really bad keep saying have to make 2 changes wont tell me what they are, so you cant save it so yoo start all over again and dont waste you time trying to get help their A1` is not gonna let you speak to a human not even if you tell you will leave shopify

Plants For All Seasons

Jun 27, 2024  on Shopify

Great idea but very slow loading, so customers bounce before form loads. Also annoying that email notifications can only go to the registered email address with shopify.

Fuzzyclouds Studio

Apr 30, 2024  on Shopify

The app is great but only if you want the form on ALL pages.... i needed a sign up form for different events, on different pages, and if you add the form its automatically added to every page on your site and after 5+ hours of trying to get around that, and 2 hours with shopify support, I was told to choose another app and that it's impossible to do what I'm looking for. As I do events and I need specific forms for each different event, I'll try another app as I don't want the sign up form on all the pages. note: this app also only allows you to use ONE form at a time. Wasnt what I needed.

Cudy

Apr 11, 2024  on Shopify

Before installing it, I was worried due to its ratings in the reviews. However, it turns out to be a good Shopify Form App with comprehensive features. You can create different types of fields, rearrange them, and post them, in styles you like—Pop-up / Inline / or a Single landing page. New fields will be connected to customers' metafields. Responders' answers will be filled in, so it's quite easy to handle the data. I just created one page, and I think that's the form app I need.

SDG COMPONENTS

Apr 07, 2024  on Shopify

The form builder is ok, but the documentation is terrible, and there is no support from Shopify. We wanted to do a very standard and simple form in a section of a custom landing page. This is not possible. The form app is still using json templates and not liquid so its not possible to embed into template using code

Hollow Bag Creations

Mar 21, 2024  on Shopify

VERY misleading! I set up a form for people to make customization requests, and yet, I HAVE NO WAY TO ACCESS THE RESPONSES!

Serranía

Mar 20, 2024  on Shopify

You can't create a redirect to a thank you page. Incredible. This is a basic feature any form app should have. Not using it for now.

Famme

Feb 16, 2024  on Shopify

most important missing feature: Translation / showing different form based on country. Also, country should ideally be set automatically based on country location, the country attribute of the customer.

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