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Customer reviews: Shopify Forms

Develop by Shopify

Reviews (253)

Overall rating
4.1

What Merchants Think

Overall, "Shopify Forms" is appreciated for its ease of use, seamless integration with Shopify, and the ability to be set up quickly. For many, it serves as a useful tool to enhance email list subscriptions without any additional cost. However, frequent complaints highlight limitations in customization, localization, and certain functional constraints that hinder its full potential.

Key Strengths

  • Easy to set up and user-friendly interface.
  • Seamless integration with Shopify and native apps like Shopify Flow, Shopify Emails, and Shopify Discounts.
  • Effective in growing email subscriber lists.
  • Free to use, making it an appealing alternative to costly third-party apps.
  • Simplicity and effectiveness for basic form needs.

Common Concerns

  • Lack of customization options for styling and localization.
  • Forms can display on all pages without the option to choose specific pages.
  • Response data is difficult to manage or analyze outside of Shopify due to format and lack of export features.
  • Popup and forms behavior issues, such as not honoring subscription status or appearing regardless of previous user interactions.
  • Bugs related to browser compatibility, especially with Safari and Firefox.

Final Thoughts

While "Shopify Forms" is a straightforward and effective tool for basic form creation and email collection, its current limitations in customization and functionality could hinder merchants with more complex needs. The app is particularly beneficial for small businesses looking for a simple, no-cost solution, but improvements in flexibility and functionality could make it a more comprehensive tool for wider merchant demographics.

Fuzzyclouds Studio

Apr 30, 2024  on Shopify

The app is great but only if you want the form on ALL pages.... i needed a sign up form for different events, on different pages, and if you add the form its automatically added to every page on your site and after 5+ hours of trying to get around that, and 2 hours with shopify support, I was told to choose another app and that it's impossible to do what I'm looking for. As I do events and I need specific forms for each different event, I'll try another app as I don't want the sign up form on all the pages. note: this app also only allows you to use ONE form at a time. Wasnt what I needed.

Cudy

Apr 11, 2024  on Shopify

Before installing it, I was worried due to its ratings in the reviews. However, it turns out to be a good Shopify Form App with comprehensive features. You can create different types of fields, rearrange them, and post them, in styles you like—Pop-up / Inline / or a Single landing page. New fields will be connected to customers' metafields. Responders' answers will be filled in, so it's quite easy to handle the data. I just created one page, and I think that's the form app I need.

SDG COMPONENTS

Apr 07, 2024  on Shopify

The form builder is ok, but the documentation is terrible, and there is no support from Shopify. We wanted to do a very standard and simple form in a section of a custom landing page. This is not possible. The form app is still using json templates and not liquid so its not possible to embed into template using code

Hollow Bag Creations

Mar 21, 2024  on Shopify

VERY misleading! I set up a form for people to make customization requests, and yet, I HAVE NO WAY TO ACCESS THE RESPONSES!

Serranía

Mar 20, 2024  on Shopify

You can't create a redirect to a thank you page. Incredible. This is a basic feature any form app should have. Not using it for now.

Famme

Feb 16, 2024  on Shopify

most important missing feature: Translation / showing different form based on country. Also, country should ideally be set automatically based on country location, the country attribute of the customer.

MotoPort Shop

Feb 15, 2024  on Shopify

Very useful app, intuitive and particularly fast when navigating. The only suggestion I would make would be for the shop manager to be able to add his or her own customised font from the selectable ones.

Himalayan Dog Chews Australia

Jan 22, 2024  on Shopify

I completed the form to test it, and there is nothing anywhere adding the record. No customer created, no email notification, nothing. Totally pointless app. I can see that someone else has completed the form, but who was it???? we'll never know, that's a lead lost.

APRILPLANTS

Jan 22, 2024  on Shopify

The application is easy to install but it pops up automatically to all customers, even if they are already registered. It doesn't make much sense to use it for subscription pop-ups because it appears constantly even if you have registered. Hello again! I told the technical service and they said that it was not possible to solve the problem. Even if the customer had subscribed and closed the form, the pop up still appeared in the following searches.

Furbem

Jan 19, 2024  on Shopify

Could you create a function where the popup stops being shown for a while if the customer clicks on "X" to close the popup without signing up? Because it continues to open even if I click close, when I load the page again, the popup appears. This is boring.

uNeat

Jan 08, 2024  on Shopify

is there anyway I can customize the popup style? This app doesn't look good, what should I do if I want to change the popup size or the font size or something else?

Tmat

Dec 09, 2023  on Shopify

Need to rename to "Shopify Email Sign-up". It is not a "Forms" app like the name implies and 99% of people would think. It is only an email sign-up. If you mistakenly use it for standard Forms (like the name implies) such as customer communication, you will regret it when you later realize you are not notified and cannot access the responses. Seriously - this app has possibly caused merchants more harm than good.

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