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Customer reviews: Shopify Forms

Develop by Shopify

The Shopify Forms app helps merchants create custom forms to collect customer data, feedback, and orders efficiently. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your Shopify store.

Reviews (418)

Overall rating
4.2

What Merchants Think

Overall, "Shopify Forms" is appreciated for its ease of use, seamless integration with Shopify, and the ability to be set up quickly. For many, it serves as a useful tool to enhance email list subscriptions without any additional cost. However, frequent complaints highlight limitations in customization, localization, and certain functional constraints that hinder its full potential.

Key Strengths

  • Easy to set up and user-friendly interface.
  • Seamless integration with Shopify and native apps like Shopify Flow, Shopify Emails, and Shopify Discounts.
  • Effective in growing email subscriber lists.
  • Free to use, making it an appealing alternative to costly third-party apps.
  • Simplicity and effectiveness for basic form needs.

Common Concerns

  • Lack of customization options for styling and localization.
  • Forms can display on all pages without the option to choose specific pages.
  • Response data is difficult to manage or analyze outside of Shopify due to format and lack of export features.
  • Popup and forms behavior issues, such as not honoring subscription status or appearing regardless of previous user interactions.
  • Bugs related to browser compatibility, especially with Safari and Firefox.

Final Thoughts

While "Shopify Forms" is a straightforward and effective tool for basic form creation and email collection, its current limitations in customization and functionality could hinder merchants with more complex needs. The app is particularly beneficial for small businesses looking for a simple, no-cost solution, but improvements in flexibility and functionality could make it a more comprehensive tool for wider merchant demographics.

Rettore Lab

Oct 21, 2025  on Shopify

Good app, but it misses the possibility to edit the roundness of corners.

Situationz Clothes

Oct 08, 2025  on Shopify

I don't like how I can't delete quick response messages from the app

ChecktoBuy

Oct 06, 2025  on Shopify

Good.

KoDuckYa

Sep 25, 2025  on Shopify

改不了样式呀 他被Shadow DOM 限定了

Marca Gato

Sep 22, 2025  on Shopify

Tengo un problema y es que el formulario en dispositivos IOS requiere doble tap para cerrar el formulario, lo que causa que los clientes que llegan , se vayan porque no pueden cerrar el formulario con un solo tap. Alguien sabe como se puede solucionar esto?

Overkappinggigant

Aug 31, 2025  on Shopify

Works well, but still a drawback.. What disappoints me is that you can't customize the form with CSS. And that titles and descriptions have a character limit. Shouldn't I be able to determine the length of the title or description on my own site?

Eurosec

Apr 02, 2025  on Shopify

There is desperate need that form can be displayed not as popup but inline on the page. Using it for B2B registration and its not very intuitive folow to chase some floating button. Once closed and customer re-considers, how they can even find it again? So please add inline functionality. Also it would be great if VAT field can be used for VAT validation with VIES.

セレニテショップ

Mar 18, 2025  on Shopify

設定が簡単で使いやすいです。chrome上ではメニューがFormと英語だがBingやMicrosoft Edge上ではフォームと日本語であるのはどういうことなのか

PureBites

Mar 04, 2025  on Shopify

Nice and simple and directly integrates with other Shopify apps. BUT - not compatible with Shopify's own Translate & Adapt app is a HUGE miss! Not only that, our usual 3rd party translation app can't even get into to translate it. Also a huge feature missing is being able to target pop-up forms by customer segment, that seems like a simple necessity that would be easy to add.

Astikkala

Feb 26, 2025  on Shopify

It is lacking a feature that after closing the popup it doesn't show it again for the same customer who returns to the page

ADEA

Feb 24, 2025  on Shopify

It works, but the form customizations are not enough. For example, you can not stick the form diagonally to the bottom left corner. I think improvements can be made in this regard.

The Photo Gift

Feb 22, 2025  on Shopify

So far so good except... 1.as other's have said, it takes up a lot of space (on mobile... it covers the whole screen, If I see that when I'm shopping I just leave... 2. I can't figure out a way to link to it (or duplicate it for a page to link to it from an email. (using for marketing email sign up form- but I'd like to put a link in my email signature and can't figure out how to do that I've tried googling etc but no info anywhere) Maybe there's some instructions that I'm not seeing or understanding?

Biocraftlab

Feb 18, 2025  on Shopify

Its good but, why on earth can I make more than one form, when its not possible to select specific pages or blog articles. That does not make any sense at all. Noboby can use it correctly if you cant selsct specific sites for specific forms...

Electro Bike Zone

Feb 18, 2025  on Shopify

Bonne application cependant la fonction de réception de mail serait bien qu'elle puisse être travaillé sous forme de formulaire client standard auquel on réponds et d'avoir un suivi sur shopify

Model Palette

Feb 15, 2025  on Shopify

Radio Button Issue: Currently, I am encountering difficulties when attempting to create (save) a radio button field using Japanese characters. The system does not allow me to save the field when Japanese characters are used initially. As a workaround, I have found that it is possible to create and save the field using English (alphabetical) characters first. Subsequently, I can edit the field and incorporate Japanese characters, which then allows me to save the changes. However, I have not yet thoroughly tested the functionality of this workaround to ensure it works seamlessly in all cases. CSS Styling Limitations: Additionally, it appears that CSS styling options are currently limited. This restricts my ability to fully integrate the form design with my site's branding. I understand that the development team is actively working on improvements in this area, and I am hopeful that enhanced CSS customization capabilities will be implemented soon. Thank you for your attention to these matters!!

Wow GINGER

Feb 10, 2025  on Shopify

Hi, I have installed this app but when testing it, I saw that even those not signing up to get the discount, were able to receive it, how can I change that, to only those signing up gets the discount?

Airbrush Customs

Feb 06, 2025  on Shopify

Nice form builder with great integration to native meta fields.. but why can't I choose a specific page to include this form? I don't want my specific contact form to display on every single page.

ZirCular.dk

Jan 30, 2025  on Shopify

Great app. Easy to use and setup. The size of the form on mobile is to big and fills out the entire screen. I cannot see how to change that in the settings or perhaps coding. I use Dawn theme in my shop

Babysupermarket

Dec 27, 2024  on Shopify

Can only be a page type specific. Cannot be submitted on an individual collection page or product page. So I cannot use. It does have hopes

Dentus

Dec 16, 2024  on Shopify

Yes but, no developer information or faq

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