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Customer reviews: Shopify Forms

Develop by Shopify

Reviews (253)

Overall rating
4.1

What Merchants Think

Overall, "Shopify Forms" is appreciated for its ease of use, seamless integration with Shopify, and the ability to be set up quickly. For many, it serves as a useful tool to enhance email list subscriptions without any additional cost. However, frequent complaints highlight limitations in customization, localization, and certain functional constraints that hinder its full potential.

Key Strengths

  • Easy to set up and user-friendly interface.
  • Seamless integration with Shopify and native apps like Shopify Flow, Shopify Emails, and Shopify Discounts.
  • Effective in growing email subscriber lists.
  • Free to use, making it an appealing alternative to costly third-party apps.
  • Simplicity and effectiveness for basic form needs.

Common Concerns

  • Lack of customization options for styling and localization.
  • Forms can display on all pages without the option to choose specific pages.
  • Response data is difficult to manage or analyze outside of Shopify due to format and lack of export features.
  • Popup and forms behavior issues, such as not honoring subscription status or appearing regardless of previous user interactions.
  • Bugs related to browser compatibility, especially with Safari and Firefox.

Final Thoughts

While "Shopify Forms" is a straightforward and effective tool for basic form creation and email collection, its current limitations in customization and functionality could hinder merchants with more complex needs. The app is particularly beneficial for small businesses looking for a simple, no-cost solution, but improvements in flexibility and functionality could make it a more comprehensive tool for wider merchant demographics.

Carlife 汽車隔熱專家

Feb 12, 2025  on Shopify

無法新增欄位

Diabea

Feb 10, 2025  on Shopify

While the Shopify Form Builder app offers a promising concept for creating custom forms, its current implementation has significant drawbacks. Major issues: Creates numerous metaobjects that cannot be deleted through the interface, cluttering your store's backend No localization support, forcing all customers to view forms in English regardless of their selected language Forms cannot be translated or customized for different markets The complete lack of localization features makes this app impractical for multi-language stores. The unmanageable metaobject creation adds unnecessary complexity to store maintenance. Would not recommend until these core issues are addressed.

TEST

Feb 05, 2025  on Shopify

This app has very good functions, is simple and easy to use, and is better than all similar software on the market. However, its floating style is not customizable, which is very bad! You should know that its floating window style is extremely ugly and takes up a lot of space.

Vier Beauty

Jan 20, 2025  on Shopify

The form would not work on my mobile device

imanitheboutique

Nov 21, 2024  on Shopify

Formulier valt steeds uit op landingspagina:(

Mattcha

Oct 27, 2024  on Shopify

Metafield cannot be removed and will not be removed even after uninstalling the application, metafield is pinned for the customer model and can't be moved or edited.

Crap.supply

Sep 25, 2024  on Shopify

The functionality is fine, but man oh man. IMPOSSIBLE to customise. No matter what CSS trick you pull out of the book, nothing works. WHY make this SO hard to customise? Let me color my background and change the border radius... not too much to ask :-)

www.completpc-world.com

Sep 20, 2024  on Shopify

This app wont display Weather On or Off, it doesn't display? The app is enabled?

All American Assets

Jul 22, 2024  on Shopify

unable to view any of the lead forms submitted on app only have ablility to scrape via email horrible experience no contact email again when you click to view the list of all submissions - nothing is even there

Moshades

Jul 07, 2024  on Shopify

Easy to set up forms, impossible to embed those forms.

cakery wonderland events

Jun 29, 2024  on Shopify

really bad keep saying have to make 2 changes wont tell me what they are, so you cant save it so yoo start all over again and dont waste you time trying to get help their A1` is not gonna let you speak to a human not even if you tell you will leave shopify

Alina Collective

Apr 16, 2024  on Shopify

I cannot access any responses from the forms being filled out - no way of contacting support.

Hollow Bag Creations

Mar 21, 2024  on Shopify

VERY misleading! I set up a form for people to make customization requests, and yet, I HAVE NO WAY TO ACCESS THE RESPONSES!

Serranía

Mar 20, 2024  on Shopify

You can't create a redirect to a thank you page. Incredible. This is a basic feature any form app should have. Not using it for now.

Himalayan Dog Chews Australia

Jan 22, 2024  on Shopify

I completed the form to test it, and there is nothing anywhere adding the record. No customer created, no email notification, nothing. Totally pointless app. I can see that someone else has completed the form, but who was it???? we'll never know, that's a lead lost.

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