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Customer reviews: Shopify Forms

Develop by Shopify

Reviews (253)

Overall rating
4.1

What Merchants Think

Overall, "Shopify Forms" is appreciated for its ease of use, seamless integration with Shopify, and the ability to be set up quickly. For many, it serves as a useful tool to enhance email list subscriptions without any additional cost. However, frequent complaints highlight limitations in customization, localization, and certain functional constraints that hinder its full potential.

Key Strengths

  • Easy to set up and user-friendly interface.
  • Seamless integration with Shopify and native apps like Shopify Flow, Shopify Emails, and Shopify Discounts.
  • Effective in growing email subscriber lists.
  • Free to use, making it an appealing alternative to costly third-party apps.
  • Simplicity and effectiveness for basic form needs.

Common Concerns

  • Lack of customization options for styling and localization.
  • Forms can display on all pages without the option to choose specific pages.
  • Response data is difficult to manage or analyze outside of Shopify due to format and lack of export features.
  • Popup and forms behavior issues, such as not honoring subscription status or appearing regardless of previous user interactions.
  • Bugs related to browser compatibility, especially with Safari and Firefox.

Final Thoughts

While "Shopify Forms" is a straightforward and effective tool for basic form creation and email collection, its current limitations in customization and functionality could hinder merchants with more complex needs. The app is particularly beneficial for small businesses looking for a simple, no-cost solution, but improvements in flexibility and functionality could make it a more comprehensive tool for wider merchant demographics.

Mann Supply

Feb 20, 2025  on Shopify

Juliana Bezerra

Feb 19, 2025  on Shopify

Corrucart.in

Feb 05, 2025  on Shopify

Form was taking time to load in the website. Other than that everything else is okay.

GravityOutdoorAndSurvival

Jan 23, 2025  on Shopify

It does the trick well, but could have more configuration options.

Little Shop of Magic

Jan 21, 2025  on Shopify

Easy to setup and a whole heck of a lot better than the original 'Newsletter signup' function which only requested an email address. Just started using it and waiting for the first submission so, leaving it at four stars for now. Of note: the hyperlink function in 'Consent disclaimer (optional)' and 'Success' don't work in Firefox. The form either locks up or nothing happens (I suspect it's a pop-up blocker issue, as ir worked fine in Edge).

Understanding Behavior BCBA Exam Prep Shop

Jan 14, 2025  on Shopify

Super helpful app and it has gotten me significantly more email subscribers! I just wish that I could see a graph of how much forms are working across time

Aloe Fit

Jan 10, 2025  on Shopify

J&D Incellderm Australia

Dec 25, 2024  on Shopify

Black Arrow Native American Jewelry & Art

Dec 06, 2024  on Shopify

Any Gift For You

Dec 04, 2024  on Shopify

Setup was easy and most customers use it. However, I have two suggestions: 1. Add the ability to insert an open text field to remind customers to confirm acceptance in their email. 2. Modify the birthday field in the data download. The pop up appears correctly, but the customer data download reads yyyy-dd-mm for some customers and yyyy-mm-dd for others.

baby top

Nov 27, 2024  on Shopify

Shopify Forms es una herramienta sencilla e intuitiva para capturar datos, y en ese aspecto, cumple muy bien su función. La configuración es clara y permite personalizar formularios básicos sin complicaciones. Sin embargo, he encontrado algunos inconvenientes que podrían mejorar la experiencia del usuario. En primer lugar, no permite insertarse correctamente en páginas con contraseña para accesos prioritarios. Aunque aparece en la personalización de la plantilla, los formularios no se visualizan al público y solo funcionan mediante saltos, lo cual limita su uso en páginas exclusivas. Además, la funcionalidad para enviar una secuencia de emails a los usuarios registrados es bastante básica. Solo permite añadir un mensaje corto con un límite de 155 caracteres, lo que puede resultar insuficiente para muchas estrategias de marketing. Otro aspecto mejorable es la falta de opción para descargar los datos recopilados en formatos como Excel o CSV desde el back office. Esto sería muy útil para analizar información rápidamente o integrarla con otros sistemas. A pesar de estos detalles, considero que es una herramienta correcta para quienes buscan una solución básica y sencilla dentro del ecosistema de Shopify. Si mejoran las limitaciones mencionadas, podría convertirse en una opción aún más completa y versátil.

Barakah Design House

Nov 25, 2024  on Shopify

ISAKO.

Nov 18, 2024  on Shopify

Overall a good app for free, other alternatives have the option to control how long the pop-up will appear again after the costumer closes it. if this option would be added that would be great, and maybe control over the font size in the app. thank you!

Plantate

Nov 13, 2024  on Shopify

Official Brand Store: everteen | NEUD | Nature Sure | ManSure

Nov 11, 2024  on Shopify

Setting up is easy. Since its a free native app from Shopify, I believe it will already be optimized for performance. A lot of merchants have requested for options to customize designing, and Shopify has assured it is in the works. I have a few suggestions: 1. Give option to add separator line between sections 2. Give option to add a different email id for each submission to be sent to, instead of registered email id. 3. Allow exporting submission entries on demand 4. Allow making headers bold 5. For single-line and multi-line text fields, allow adding headers 6. Allow splitting form into multiple pages 7. Include "OTHERS" as a default option for radio buttons where needed, and when selected, give an option to include a field for users to add text Thanks Team Wet and Dry Personal Care

KONTENTA

Oct 23, 2024  on Shopify

Podiam aprimorar habilitando a função de escolha. Exemplo: após a conclusão da compra da cliente, ela recebe essa form em formato de pesquisa com alternativas, sem a necessidade de cadastro de email ou quaisquer outras informações.

Soccer United NZ

Oct 20, 2024  on Shopify

easy to use. needs more graphics (colours, fonts, images, maybe some confetti)

Furry ID.

Oct 18, 2024  on Shopify

Easy to use, set up, and integrates seamlessly with the store. However, I couldn't find an option to allow customers to opt out of marketing emails using the form. It would be great to have this feature added.

Netherworld Post Office

Oct 09, 2024  on Shopify

There is not a "testing" option, so my test form submissions are logged into my account permanently (not a dramatic issue but frustrating to lack control of the data). Shopify Support was supportive, but is not able to remove them. There are no overrides available.

Wearlatch

Oct 06, 2024  on Shopify

Its good and simple to use.

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