Overall, "Shopify Forms" is appreciated for its ease of use, seamless integration with Shopify, and the ability to be set up quickly. For many, it serves as a useful tool to enhance email list subscriptions without any additional cost. However, frequent complaints highlight limitations in customization, localization, and certain functional constraints that hinder its full potential.
Key Strengths
Easy to set up and user-friendly interface.
Seamless integration with Shopify and native apps like Shopify Flow, Shopify Emails, and Shopify Discounts.
Effective in growing email subscriber lists.
Free to use, making it an appealing alternative to costly third-party apps.
Simplicity and effectiveness for basic form needs.
Common Concerns
Lack of customization options for styling and localization.
Forms can display on all pages without the option to choose specific pages.
Response data is difficult to manage or analyze outside of Shopify due to format and lack of export features.
Popup and forms behavior issues, such as not honoring subscription status or appearing regardless of previous user interactions.
Bugs related to browser compatibility, especially with Safari and Firefox.
Final Thoughts
While "Shopify Forms" is a straightforward and effective tool for basic form creation and email collection, its current limitations in customization and functionality could hinder merchants with more complex needs. The app is particularly beneficial for small businesses looking for a simple, no-cost solution, but improvements in flexibility and functionality could make it a more comprehensive tool for wider merchant demographics.
GEDENKEN SCHENKEN
Feb 19, 2025
on
Shopify
In theory it is a great tool, but in practice it is super buggy and I never manage to finish because it will show an error of some kind. i.e. the field cannot be empty (but there is text writin in it) or there needs to be a pictrue ( but I selected without picture)
So I havent actually managed to set up a form yet
Paws by the Valley
Feb 19, 2025
on
Shopify
While it's great that is completely free, I found it very glitchy. First of all, if you're running multiple forms, you won't be able to select and choose the workflow/email you want to send with a particular form (spent over an hour with customer support, at the end I was told it's not allowed and will only pick one email for all the forms?). Secondly when a customer subscribes, the form disappears and won't show again on the website (usually a pop-up should show up anytime a visitor open the website). Probably something to think about as features but if you're running only one campaign (i.e. getting customers email to subscribe to mail list) then it's a great app.
SoPosters
Feb 07, 2025
on
Shopify
Works well for a single language store, but limited flexibility and no language translation.
ליליבלום
Jan 06, 2025
on
Shopify
unfortunately not working well with RTL, and the support wasn't amazing.
VOLDT
Dec 18, 2024
on
Shopify
Why is there no translate and adapt support? Since both are Shopify native and it's only text fields.
My Store
Nov 25, 2024
on
Shopify
It would be better if we could add an image to the right or left of the form
Serpentina
Nov 21, 2024
on
Shopify
At first this app was working great for me, the flow of the forms was exactly what I was looking for. It was sort of a hassle linking it on the pages I needed them on but once I figured it out it looked great. I don't know for how long this has been occurring, because it used to work, but I checked my website on Safari and the multiple forms I had made do not show up on the Safari browser (I checked on multiple devices and no result). When I checked on Chrome they did show up. I am unsure if other people have had this issue, but I'm sure a majority of my traffic uses Safari and will not have access to the forms that would help me as a business tremendously.
Whistle™
Nov 01, 2024
on
Shopify
Unbelievably useless App. Sure, it collects data and collects it in Shopify, but it's metadata, which is inaccessible by external no-code tools like Make/zapier. Regardless of what you do the apps cannot read the metadata within Shopify to extract data to tools like Airtable, which are vastly superior database tools.
Shopify decided to make it nearly impossible for non-coding people to use form submission data outside of Shopify, therefore this app is useless. IT shouldn't even be an app in the first place and should be fully built into Shopify from the jump, allowing for access to form data for external use. Yuck.
The form also likes to glitch and not submit when it feels like it.
Global Ultrasonido
Oct 23, 2024
on
Shopify
Quiero cambiar el ancho de los campos, pero no puedo ¿Cómo puedo hacer esta modificación?
Bunbury Fabrics
Oct 01, 2024
on
Shopify
Very limited customization and no easy way to customize css do to its use of a custom element and a shadow DOM, so you cannot just add css to control the form and any form you make will not match your existing website css but will have its own css that cannot easily edit.
There also appears to be a bug where you cannot uncheck required for First name and Last name fields.
Bunbury Fabrics
Sep 28, 2024
on
Shopify
Very limited customization and no easy way to customize css do to its use of a custom element and a shadow DOM, so you cannot just add css to control the form and any form you make will not match your existing website css but will have its own css that cannot easily edit.
LitezAll
Sep 23, 2024
on
Shopify
You can't change the recipient!! Completely absurd.
The Object
Aug 29, 2024
on
Shopify
No translations features makes it useless, really.
Downtown Kannapolis Inc
Aug 17, 2024
on
Shopify
Can not edit at all!! Now I can’t add a new line to the form. Can type but can’t click done to save it. Horrible. Now I either have to make it all over again or find a new software app.
Davinci Resolve Titles
Aug 13, 2024
on
Shopify
Useless for Lead magnets.
This doesn't even connect to Shopify flow
Should be able to create a form, name, email address
then connect the specific form to shopify flow to send out lead magnets and add to mailing lists.
It really needs better integration with flow, I have multiple lead magnets but the form is pretty much useless
Doesnt do basic things !!!
Everything’s Coming Up Roses
Jun 28, 2024
on
Shopify
doesnt make clear what is wrong when trying to save
Fuzzyclouds Studio
Apr 30, 2024
on
Shopify
The app is great but only if you want the form on ALL pages.... i needed a sign up form for different events, on different pages, and if you add the form its automatically added to every page on your site and after 5+ hours of trying to get around that, and 2 hours with shopify support, I was told to choose another app and that it's impossible to do what I'm looking for. As I do events and I need specific forms for each different event, I'll try another app as I don't want the sign up form on all the pages. note: this app also only allows you to use ONE form at a time. Wasnt what I needed.
SDG COMPONENTS
Apr 07, 2024
on
Shopify
The form builder is ok, but the documentation is terrible, and there is no support from Shopify. We wanted to do a very standard and simple form in a section of a custom landing page. This is not possible. The form app is still using json templates and not liquid so its not possible to embed into template using code
Maison RIVAGES
Apr 02, 2024
on
Shopify
Comment avoir la possibilité d'avoir une adresse mail dédiées au FORMS ?
Mick's Art Goods
Mar 27, 2024
on
Shopify
This is not a "form" app. It is an app that captures email subscribers only.