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Customer reviews: Shopify Forms

Develop by Shopify

The Shopify Forms app helps merchants create custom forms to collect customer data, feedback, and orders efficiently. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your Shopify store.

Reviews (312)

Overall rating
4.1

What Merchants Think

Overall, "Shopify Forms" is appreciated for its ease of use, seamless integration with Shopify, and the ability to be set up quickly. For many, it serves as a useful tool to enhance email list subscriptions without any additional cost. However, frequent complaints highlight limitations in customization, localization, and certain functional constraints that hinder its full potential.

Key Strengths

  • Easy to set up and user-friendly interface.
  • Seamless integration with Shopify and native apps like Shopify Flow, Shopify Emails, and Shopify Discounts.
  • Effective in growing email subscriber lists.
  • Free to use, making it an appealing alternative to costly third-party apps.
  • Simplicity and effectiveness for basic form needs.

Common Concerns

  • Lack of customization options for styling and localization.
  • Forms can display on all pages without the option to choose specific pages.
  • Response data is difficult to manage or analyze outside of Shopify due to format and lack of export features.
  • Popup and forms behavior issues, such as not honoring subscription status or appearing regardless of previous user interactions.
  • Bugs related to browser compatibility, especially with Safari and Firefox.

Final Thoughts

While "Shopify Forms" is a straightforward and effective tool for basic form creation and email collection, its current limitations in customization and functionality could hinder merchants with more complex needs. The app is particularly beneficial for small businesses looking for a simple, no-cost solution, but improvements in flexibility and functionality could make it a more comprehensive tool for wider merchant demographics.

Diabea

Feb 10, 2025  on Shopify

While the Shopify Form Builder app offers a promising concept for creating custom forms, its current implementation has significant drawbacks. Major issues: Creates numerous metaobjects that cannot be deleted through the interface, cluttering your store's backend No localization support, forcing all customers to view forms in English regardless of their selected language Forms cannot be translated or customized for different markets The complete lack of localization features makes this app impractical for multi-language stores. The unmanageable metaobject creation adds unnecessary complexity to store maintenance. Would not recommend until these core issues are addressed.

Wow GINGER

Feb 10, 2025  on Shopify

Hi, I have installed this app but when testing it, I saw that even those not signing up to get the discount, were able to receive it, how can I change that, to only those signing up gets the discount?

Airbrush Customs

Feb 06, 2025  on Shopify

Nice form builder with great integration to native meta fields.. but why can't I choose a specific page to include this form? I don't want my specific contact form to display on every single page.

TEST

Feb 05, 2025  on Shopify

This app has very good functions, is simple and easy to use, and is better than all similar software on the market. However, its floating style is not customizable, which is very bad! You should know that its floating window style is extremely ugly and takes up a lot of space.

ZirCular.dk

Jan 30, 2025  on Shopify

Great app. Easy to use and setup. The size of the form on mobile is to big and fills out the entire screen. I cannot see how to change that in the settings or perhaps coding. I use Dawn theme in my shop

Mission

Jan 25, 2025  on Shopify

I think for the right use, it is extremely useful. I use it to collect customers names, phone numbers, and emails for my clothing brand and it is 10/10, made being by shopify makes it 10x more trust worthy too.

Wings of Wisdom

Jan 23, 2025  on Shopify

It's not easy to learn, lots of clicking around to work out forms and Flows. Here's a tip though for fast and easy answers on 'How To' in Shopify .... ask ChatGPT!

Little Shop of Magic

Jan 21, 2025  on Shopify

Easy to setup and a whole heck of a lot better than the original 'Newsletter signup' function which only requested an email address. Just started using it and waiting for the first submission so, leaving it at four stars for now. Of note: the hyperlink function in 'Consent disclaimer (optional)' and 'Success' don't work in Firefox. The form either locks up or nothing happens (I suspect it's a pop-up blocker issue, as ir worked fine in Edge).

Understanding Behavior BCBA Exam Prep Shop

Jan 14, 2025  on Shopify

Super helpful app and it has gotten me significantly more email subscribers! I just wish that I could see a graph of how much forms are working across time

4 Littles Market

Jan 10, 2025  on Shopify

Forms has been super helpful for growing my email list, plus it looks extremely professional unlike other free options available.

Golden Carts

Jan 01, 2025  on Shopify

para ser gratis es muy buena. se puede programar con shopify flow (tambien gratis y con 10.000 envios gratis de correos mensual, para que pagar otra app? gracias shopify team

Babysupermarket

Dec 27, 2024  on Shopify

Can only be a page type specific. Cannot be submitted on an individual collection page or product page. So I cannot use. It does have hopes

VOLDT

Dec 18, 2024  on Shopify

Why is there no translate and adapt support? Since both are Shopify native and it's only text fields.

KMA Equestrian

Dec 09, 2024  on Shopify

We love working with FORMS and FLOW. They have lots of options, very flexible, and of course they integrate perfectly with Shopify, because they are Shopify apps

TrendyJapan

Dec 07, 2024  on Shopify

The popup is easy to set up and can be customized freely. The number of email subscribers is increasing day by day, and I can see the effect. And it's free to use! This app is really the best.

RBTNK Shop

Dec 06, 2024  on Shopify

Hey! It's cool app and increase my sales. It would be cool if the form could be tied to a specific product or collection. Thanks!

Any Gift For You

Dec 04, 2024  on Shopify

Setup was easy and most customers use it. However, I have two suggestions: 1. Add the ability to insert an open text field to remind customers to confirm acceptance in their email. 2. Modify the birthday field in the data download. The pop up appears correctly, but the customer data download reads yyyy-dd-mm for some customers and yyyy-mm-dd for others.

Milena | OSHADHI България

Nov 28, 2024  on Shopify

I was using a different (paid, and should I say not cheap!) solution to solicit subscriptions from visitors to our website/shop until recently. WOW - our daily subscription rate went up by between 5x and 10x when we switched to Shopify Forms. I could only be sorry I did not switch sooner, as we have lost thousands of subscribers in the last 1 year alone... True story!

baby top

Nov 27, 2024  on Shopify

Shopify Forms es una herramienta sencilla e intuitiva para capturar datos, y en ese aspecto, cumple muy bien su función. La configuración es clara y permite personalizar formularios básicos sin complicaciones. Sin embargo, he encontrado algunos inconvenientes que podrían mejorar la experiencia del usuario. En primer lugar, no permite insertarse correctamente en páginas con contraseña para accesos prioritarios. Aunque aparece en la personalización de la plantilla, los formularios no se visualizan al público y solo funcionan mediante saltos, lo cual limita su uso en páginas exclusivas. Además, la funcionalidad para enviar una secuencia de emails a los usuarios registrados es bastante básica. Solo permite añadir un mensaje corto con un límite de 155 caracteres, lo que puede resultar insuficiente para muchas estrategias de marketing. Otro aspecto mejorable es la falta de opción para descargar los datos recopilados en formatos como Excel o CSV desde el back office. Esto sería muy útil para analizar información rápidamente o integrarla con otros sistemas. A pesar de estos detalles, considero que es una herramienta correcta para quienes buscan una solución básica y sencilla dentro del ecosistema de Shopify. Si mejoran las limitaciones mencionadas, podría convertirse en una opción aún más completa y versátil.

Serpentina

Nov 21, 2024  on Shopify

At first this app was working great for me, the flow of the forms was exactly what I was looking for. It was sort of a hassle linking it on the pages I needed them on but once I figured it out it looked great. I don't know for how long this has been occurring, because it used to work, but I checked my website on Safari and the multiple forms I had made do not show up on the Safari browser (I checked on multiple devices and no result). When I checked on Chrome they did show up. I am unsure if other people have had this issue, but I'm sure a majority of my traffic uses Safari and will not have access to the forms that would help me as a business tremendously.

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