Taranker.Com Logo
Shopify Forms logo

Customer reviews: Shopify Forms

Develop by Shopify

The Shopify Forms app helps merchants create custom forms to collect customer data, feedback, and orders efficiently. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your Shopify store.

Reviews (321)

Overall rating
4.1

What Merchants Think

Overall, "Shopify Forms" is appreciated for its ease of use, seamless integration with Shopify, and the ability to be set up quickly. For many, it serves as a useful tool to enhance email list subscriptions without any additional cost. However, frequent complaints highlight limitations in customization, localization, and certain functional constraints that hinder its full potential.

Key Strengths

  • Easy to set up and user-friendly interface.
  • Seamless integration with Shopify and native apps like Shopify Flow, Shopify Emails, and Shopify Discounts.
  • Effective in growing email subscriber lists.
  • Free to use, making it an appealing alternative to costly third-party apps.
  • Simplicity and effectiveness for basic form needs.

Common Concerns

  • Lack of customization options for styling and localization.
  • Forms can display on all pages without the option to choose specific pages.
  • Response data is difficult to manage or analyze outside of Shopify due to format and lack of export features.
  • Popup and forms behavior issues, such as not honoring subscription status or appearing regardless of previous user interactions.
  • Bugs related to browser compatibility, especially with Safari and Firefox.

Final Thoughts

While "Shopify Forms" is a straightforward and effective tool for basic form creation and email collection, its current limitations in customization and functionality could hinder merchants with more complex needs. The app is particularly beneficial for small businesses looking for a simple, no-cost solution, but improvements in flexibility and functionality could make it a more comprehensive tool for wider merchant demographics.

Golden Carts

Jan 01, 2025  on Shopify

para ser gratis es muy buena. se puede programar con shopify flow (tambien gratis y con 10.000 envios gratis de correos mensual, para que pagar otra app? gracias shopify team

Babysupermarket

Dec 27, 2024  on Shopify

Can only be a page type specific. Cannot be submitted on an individual collection page or product page. So I cannot use. It does have hopes

VOLDT

Dec 18, 2024  on Shopify

Why is there no translate and adapt support? Since both are Shopify native and it's only text fields.

KMA Equestrian

Dec 09, 2024  on Shopify

We love working with FORMS and FLOW. They have lots of options, very flexible, and of course they integrate perfectly with Shopify, because they are Shopify apps

TrendyJapan

Dec 07, 2024  on Shopify

The popup is easy to set up and can be customized freely. The number of email subscribers is increasing day by day, and I can see the effect. And it's free to use! This app is really the best.

RBTNK Shop

Dec 06, 2024  on Shopify

Hey! It's cool app and increase my sales. It would be cool if the form could be tied to a specific product or collection. Thanks!

Any Gift For You

Dec 04, 2024  on Shopify

Setup was easy and most customers use it. However, I have two suggestions: 1. Add the ability to insert an open text field to remind customers to confirm acceptance in their email. 2. Modify the birthday field in the data download. The pop up appears correctly, but the customer data download reads yyyy-dd-mm for some customers and yyyy-mm-dd for others.

Milena | OSHADHI България

Nov 28, 2024  on Shopify

I was using a different (paid, and should I say not cheap!) solution to solicit subscriptions from visitors to our website/shop until recently. WOW - our daily subscription rate went up by between 5x and 10x when we switched to Shopify Forms. I could only be sorry I did not switch sooner, as we have lost thousands of subscribers in the last 1 year alone... True story!

baby top

Nov 27, 2024  on Shopify

Shopify Forms es una herramienta sencilla e intuitiva para capturar datos, y en ese aspecto, cumple muy bien su función. La configuración es clara y permite personalizar formularios básicos sin complicaciones. Sin embargo, he encontrado algunos inconvenientes que podrían mejorar la experiencia del usuario. En primer lugar, no permite insertarse correctamente en páginas con contraseña para accesos prioritarios. Aunque aparece en la personalización de la plantilla, los formularios no se visualizan al público y solo funcionan mediante saltos, lo cual limita su uso en páginas exclusivas. Además, la funcionalidad para enviar una secuencia de emails a los usuarios registrados es bastante básica. Solo permite añadir un mensaje corto con un límite de 155 caracteres, lo que puede resultar insuficiente para muchas estrategias de marketing. Otro aspecto mejorable es la falta de opción para descargar los datos recopilados en formatos como Excel o CSV desde el back office. Esto sería muy útil para analizar información rápidamente o integrarla con otros sistemas. A pesar de estos detalles, considero que es una herramienta correcta para quienes buscan una solución básica y sencilla dentro del ecosistema de Shopify. Si mejoran las limitaciones mencionadas, podría convertirse en una opción aún más completa y versátil.

Serpentina

Nov 21, 2024  on Shopify

At first this app was working great for me, the flow of the forms was exactly what I was looking for. It was sort of a hassle linking it on the pages I needed them on but once I figured it out it looked great. I don't know for how long this has been occurring, because it used to work, but I checked my website on Safari and the multiple forms I had made do not show up on the Safari browser (I checked on multiple devices and no result). When I checked on Chrome they did show up. I am unsure if other people have had this issue, but I'm sure a majority of my traffic uses Safari and will not have access to the forms that would help me as a business tremendously.

Manduka Brasil

Nov 20, 2024  on Shopify

Real easy to set up and pretty complete, however, it is too bad that the forms don't load on Iphone..

Lolo & May

Nov 20, 2024  on Shopify

It's OK for a very basic use especially for start ups. However disappointing that extraction of the data captured is not possible unless you install another 3rd party app which you might need to pay for.

ISAKO.

Nov 18, 2024  on Shopify

Overall a good app for free, other alternatives have the option to control how long the pop-up will appear again after the costumer closes it. if this option would be added that would be great, and maybe control over the font size in the app. thank you!

Official Brand Store: everteen | NEUD | Nature Sure | ManSure

Nov 11, 2024  on Shopify

Setting up is easy. Since its a free native app from Shopify, I believe it will already be optimized for performance. A lot of merchants have requested for options to customize designing, and Shopify has assured it is in the works. I have a few suggestions: 1. Give option to add separator line between sections 2. Give option to add a different email id for each submission to be sent to, instead of registered email id. 3. Allow exporting submission entries on demand 4. Allow making headers bold 5. For single-line and multi-line text fields, allow adding headers 6. Allow splitting form into multiple pages 7. Include "OTHERS" as a default option for radio buttons where needed, and when selected, give an option to include a field for users to add text Thanks Team Wet and Dry Personal Care

JA55 TATTOO

Nov 05, 2024  on Shopify

Good at collecting the data but to reply directly to a form you need to create a completely new email thread? and can't reply directly to the form submission email? Unless i'm wrong then happy to update review!

Whistle™

Nov 01, 2024  on Shopify

Unbelievably useless App. Sure, it collects data and collects it in Shopify, but it's metadata, which is inaccessible by external no-code tools like Make/zapier. Regardless of what you do the apps cannot read the metadata within Shopify to extract data to tools like Airtable, which are vastly superior database tools. Shopify decided to make it nearly impossible for non-coding people to use form submission data outside of Shopify, therefore this app is useless. IT shouldn't even be an app in the first place and should be fully built into Shopify from the jump, allowing for access to form data for external use. Yuck. The form also likes to glitch and not submit when it feels like it.

Mattcha

Oct 27, 2024  on Shopify

Metafield cannot be removed and will not be removed even after uninstalling the application, metafield is pinned for the customer model and can't be moved or edited.

KONTENTA

Oct 23, 2024  on Shopify

Podiam aprimorar habilitando a função de escolha. Exemplo: após a conclusão da compra da cliente, ela recebe essa form em formato de pesquisa com alternativas, sem a necessidade de cadastro de email ou quaisquer outras informações.

Furry ID.

Oct 18, 2024  on Shopify

Easy to use, set up, and integrates seamlessly with the store. However, I couldn't find an option to allow customers to opt out of marketing emails using the form. It would be great to have this feature added.

sprossensamen.ch

Oct 17, 2024  on Shopify

Covering many basic properties of forms functionality it does allow to collect data. But the lack of making translations to the fields or changing styling is despite of many requests in forums a bit of a statement of not listening to urgent customer needs or thinking functional scenarios completely through.

Scroll to Top