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Customer reviews: Shopify Forms

Develop by Shopify

Reviews (253)

Overall rating
4.1

What Merchants Think

Overall, "Shopify Forms" is appreciated for its ease of use, seamless integration with Shopify, and the ability to be set up quickly. For many, it serves as a useful tool to enhance email list subscriptions without any additional cost. However, frequent complaints highlight limitations in customization, localization, and certain functional constraints that hinder its full potential.

Key Strengths

  • Easy to set up and user-friendly interface.
  • Seamless integration with Shopify and native apps like Shopify Flow, Shopify Emails, and Shopify Discounts.
  • Effective in growing email subscriber lists.
  • Free to use, making it an appealing alternative to costly third-party apps.
  • Simplicity and effectiveness for basic form needs.

Common Concerns

  • Lack of customization options for styling and localization.
  • Forms can display on all pages without the option to choose specific pages.
  • Response data is difficult to manage or analyze outside of Shopify due to format and lack of export features.
  • Popup and forms behavior issues, such as not honoring subscription status or appearing regardless of previous user interactions.
  • Bugs related to browser compatibility, especially with Safari and Firefox.

Final Thoughts

While "Shopify Forms" is a straightforward and effective tool for basic form creation and email collection, its current limitations in customization and functionality could hinder merchants with more complex needs. The app is particularly beneficial for small businesses looking for a simple, no-cost solution, but improvements in flexibility and functionality could make it a more comprehensive tool for wider merchant demographics.

GEDENKEN SCHENKEN

Feb 19, 2025  on Shopify

In theory it is a great tool, but in practice it is super buggy and I never manage to finish because it will show an error of some kind. i.e. the field cannot be empty (but there is text writin in it) or there needs to be a pictrue ( but I selected without picture) So I havent actually managed to set up a form yet

Paws by the Valley

Feb 19, 2025  on Shopify

While it's great that is completely free, I found it very glitchy. First of all, if you're running multiple forms, you won't be able to select and choose the workflow/email you want to send with a particular form (spent over an hour with customer support, at the end I was told it's not allowed and will only pick one email for all the forms?). Secondly when a customer subscribes, the form disappears and won't show again on the website (usually a pop-up should show up anytime a visitor open the website). Probably something to think about as features but if you're running only one campaign (i.e. getting customers email to subscribe to mail list) then it's a great app.

Biocraftlab

Feb 18, 2025  on Shopify

Its good but, why on earth can I make more than one form, when its not possible to select specific pages or blog articles. That does not make any sense at all. Noboby can use it correctly if you cant selsct specific sites for specific forms...

Electro Bike Zone

Feb 18, 2025  on Shopify

Bonne application cependant la fonction de réception de mail serait bien qu'elle puisse être travaillé sous forme de formulaire client standard auquel on réponds et d'avoir un suivi sur shopify

Model Palette

Feb 15, 2025  on Shopify

Radio Button Issue: Currently, I am encountering difficulties when attempting to create (save) a radio button field using Japanese characters. The system does not allow me to save the field when Japanese characters are used initially. As a workaround, I have found that it is possible to create and save the field using English (alphabetical) characters first. Subsequently, I can edit the field and incorporate Japanese characters, which then allows me to save the changes. However, I have not yet thoroughly tested the functionality of this workaround to ensure it works seamlessly in all cases. CSS Styling Limitations: Additionally, it appears that CSS styling options are currently limited. This restricts my ability to fully integrate the form design with my site's branding. I understand that the development team is actively working on improvements in this area, and I am hopeful that enhanced CSS customization capabilities will be implemented soon. Thank you for your attention to these matters!!

Diabea

Feb 10, 2025  on Shopify

While the Shopify Form Builder app offers a promising concept for creating custom forms, its current implementation has significant drawbacks. Major issues: Creates numerous metaobjects that cannot be deleted through the interface, cluttering your store's backend No localization support, forcing all customers to view forms in English regardless of their selected language Forms cannot be translated or customized for different markets The complete lack of localization features makes this app impractical for multi-language stores. The unmanageable metaobject creation adds unnecessary complexity to store maintenance. Would not recommend until these core issues are addressed.

Wow GINGER

Feb 10, 2025  on Shopify

Hi, I have installed this app but when testing it, I saw that even those not signing up to get the discount, were able to receive it, how can I change that, to only those signing up gets the discount?

Airbrush Customs

Feb 06, 2025  on Shopify

Nice form builder with great integration to native meta fields.. but why can't I choose a specific page to include this form? I don't want my specific contact form to display on every single page.

TEST

Feb 05, 2025  on Shopify

This app has very good functions, is simple and easy to use, and is better than all similar software on the market. However, its floating style is not customizable, which is very bad! You should know that its floating window style is extremely ugly and takes up a lot of space.

ZirCular.dk

Jan 30, 2025  on Shopify

Great app. Easy to use and setup. The size of the form on mobile is to big and fills out the entire screen. I cannot see how to change that in the settings or perhaps coding. I use Dawn theme in my shop

Mission

Jan 25, 2025  on Shopify

I think for the right use, it is extremely useful. I use it to collect customers names, phone numbers, and emails for my clothing brand and it is 10/10, made being by shopify makes it 10x more trust worthy too.

Wings of Wisdom

Jan 23, 2025  on Shopify

It's not easy to learn, lots of clicking around to work out forms and Flows. Here's a tip though for fast and easy answers on 'How To' in Shopify .... ask ChatGPT!

Little Shop of Magic

Jan 21, 2025  on Shopify

Easy to setup and a whole heck of a lot better than the original 'Newsletter signup' function which only requested an email address. Just started using it and waiting for the first submission so, leaving it at four stars for now. Of note: the hyperlink function in 'Consent disclaimer (optional)' and 'Success' don't work in Firefox. The form either locks up or nothing happens (I suspect it's a pop-up blocker issue, as ir worked fine in Edge).

Understanding Behavior BCBA Exam Prep Shop

Jan 14, 2025  on Shopify

Super helpful app and it has gotten me significantly more email subscribers! I just wish that I could see a graph of how much forms are working across time

4 Littles Market

Jan 10, 2025  on Shopify

Forms has been super helpful for growing my email list, plus it looks extremely professional unlike other free options available.

Golden Carts

Jan 01, 2025  on Shopify

para ser gratis es muy buena. se puede programar con shopify flow (tambien gratis y con 10.000 envios gratis de correos mensual, para que pagar otra app? gracias shopify team

Babysupermarket

Dec 27, 2024  on Shopify

Can only be a page type specific. Cannot be submitted on an individual collection page or product page. So I cannot use. It does have hopes

VOLDT

Dec 18, 2024  on Shopify

Why is there no translate and adapt support? Since both are Shopify native and it's only text fields.

KMA Equestrian

Dec 09, 2024  on Shopify

We love working with FORMS and FLOW. They have lots of options, very flexible, and of course they integrate perfectly with Shopify, because they are Shopify apps

TrendyJapan

Dec 07, 2024  on Shopify

The popup is easy to set up and can be customized freely. The number of email subscribers is increasing day by day, and I can see the effect. And it's free to use! This app is really the best.

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