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Customer reviews: Shopify Forms

Develop by Shopify

Reviews (298)

Overall rating
4.1

What Merchants Think

Overall, "Shopify Forms" is appreciated for its ease of use, seamless integration with Shopify, and the ability to be set up quickly. For many, it serves as a useful tool to enhance email list subscriptions without any additional cost. However, frequent complaints highlight limitations in customization, localization, and certain functional constraints that hinder its full potential.

Key Strengths

  • Easy to set up and user-friendly interface.
  • Seamless integration with Shopify and native apps like Shopify Flow, Shopify Emails, and Shopify Discounts.
  • Effective in growing email subscriber lists.
  • Free to use, making it an appealing alternative to costly third-party apps.
  • Simplicity and effectiveness for basic form needs.

Common Concerns

  • Lack of customization options for styling and localization.
  • Forms can display on all pages without the option to choose specific pages.
  • Response data is difficult to manage or analyze outside of Shopify due to format and lack of export features.
  • Popup and forms behavior issues, such as not honoring subscription status or appearing regardless of previous user interactions.
  • Bugs related to browser compatibility, especially with Safari and Firefox.

Final Thoughts

While "Shopify Forms" is a straightforward and effective tool for basic form creation and email collection, its current limitations in customization and functionality could hinder merchants with more complex needs. The app is particularly beneficial for small businesses looking for a simple, no-cost solution, but improvements in flexibility and functionality could make it a more comprehensive tool for wider merchant demographics.

Eurosec

Apr 02, 2025  on Shopify

There is desperate need that form can be displayed not as popup but inline on the page. Using it for B2B registration and its not very intuitive folow to chase some floating button. Once closed and customer re-considers, how they can even find it again? So please add inline functionality. Also it would be great if VAT field can be used for VAT validation with VIES.

G3X Fitness

Mar 31, 2025  on Shopify

For my uses of email popups and even signups for podcasts it gives me enough customization for what i need and the tagging or linking it with shopify flow also works well too

HunnyBoots Australia

Mar 24, 2025  on Shopify

Metafield cannot be removed and will not be removed even after uninstalling the application, metafield is pinned for the customer model and can't be moved or edited. Advisors tell me this is normal behaviour by they will consider an updte to include this option. What a joke! This is a weak and dishonest response. Tell the truth Shopify, its always the best policy dealing with customers. "I'm sorry, OUR app appears to have a fault where it leaves phantom code in your store's codebase. We don't know how to remove it, and it's not a high priority for us".

CUBEsleep

Mar 21, 2025  on Shopify

Could feature a few more editing options for text, but generally it is an easy to use app that works great...and its free. So no complaints here.

セレニテショップ

Mar 18, 2025  on Shopify

設定が簡単で使いやすいです。chrome上ではメニューがFormと英語だがBingやMicrosoft Edge上ではフォームと日本語であるのはどういうことなのか

I.TARU watch official website

Mar 16, 2025  on Shopify

"Shopify Forms" is very useful by using tag/meta fields/Shopify flow to promote our services. We cannot reveal how useful it is but we can say Shopify Forms is very nice apps.

The Jewellery Stop

Mar 10, 2025  on Shopify

Works well especially when combined with the shopify flow app. I'm seeing benefits and good results already and eager to explore more that I can get out of the app

Spätzle-Shaker

Mar 08, 2025  on Shopify

Praktisch. Habe mir vorher dazu ein etwas über 8-minütiges Videotutorial auf YouTube angeschaut. Da wurde alles gut erklärt.

Sapori Sardi

Mar 07, 2025  on Shopify

Grundsätzlich solide und für einen Shop im Aufbau vollkommen ausreichend würde ich meinen - klar gibt es weiterführend Potenziale doch in Verbindung mit Shopify Mail lässt sich daraus ein ganz guter Funnel für Lead Generierung bauen.

PureBites

Mar 04, 2025  on Shopify

Nice and simple and directly integrates with other Shopify apps. BUT - not compatible with Shopify's own Translate & Adapt app is a HUGE miss! Not only that, our usual 3rd party translation app can't even get into to translate it. Also a huge feature missing is being able to target pop-up forms by customer segment, that seems like a simple necessity that would be easy to add.

Rivertown Inkery & Apparel

Mar 02, 2025  on Shopify

Just okay app. Biggest downfall is that it is made by shopify and for sure will turn into a paid service eventually. Shopify nickel and dimes customers by offering free services then converting them to paid once you are too far in to swith.

Astikkala

Feb 26, 2025  on Shopify

It is lacking a feature that after closing the popup it doesn't show it again for the same customer who returns to the page

ADEA

Feb 24, 2025  on Shopify

It works, but the form customizations are not enough. For example, you can not stick the form diagonally to the bottom left corner. I think improvements can be made in this regard.

The Photo Gift

Feb 22, 2025  on Shopify

So far so good except... 1.as other's have said, it takes up a lot of space (on mobile... it covers the whole screen, If I see that when I'm shopping I just leave... 2. I can't figure out a way to link to it (or duplicate it for a page to link to it from an email. (using for marketing email sign up form- but I'd like to put a link in my email signature and can't figure out how to do that I've tried googling etc but no info anywhere) Maybe there's some instructions that I'm not seeing or understanding?

GEDENKEN SCHENKEN

Feb 19, 2025  on Shopify

In theory it is a great tool, but in practice it is super buggy and I never manage to finish because it will show an error of some kind. i.e. the field cannot be empty (but there is text writin in it) or there needs to be a pictrue ( but I selected without picture) So I havent actually managed to set up a form yet

Paws by the Valley

Feb 19, 2025  on Shopify

While it's great that is completely free, I found it very glitchy. First of all, if you're running multiple forms, you won't be able to select and choose the workflow/email you want to send with a particular form (spent over an hour with customer support, at the end I was told it's not allowed and will only pick one email for all the forms?). Secondly when a customer subscribes, the form disappears and won't show again on the website (usually a pop-up should show up anytime a visitor open the website). Probably something to think about as features but if you're running only one campaign (i.e. getting customers email to subscribe to mail list) then it's a great app.

Biocraftlab

Feb 18, 2025  on Shopify

Its good but, why on earth can I make more than one form, when its not possible to select specific pages or blog articles. That does not make any sense at all. Noboby can use it correctly if you cant selsct specific sites for specific forms...

Electro Bike Zone

Feb 18, 2025  on Shopify

Bonne application cependant la fonction de réception de mail serait bien qu'elle puisse être travaillé sous forme de formulaire client standard auquel on réponds et d'avoir un suivi sur shopify

Model Palette

Feb 15, 2025  on Shopify

Radio Button Issue: Currently, I am encountering difficulties when attempting to create (save) a radio button field using Japanese characters. The system does not allow me to save the field when Japanese characters are used initially. As a workaround, I have found that it is possible to create and save the field using English (alphabetical) characters first. Subsequently, I can edit the field and incorporate Japanese characters, which then allows me to save the changes. However, I have not yet thoroughly tested the functionality of this workaround to ensure it works seamlessly in all cases. CSS Styling Limitations: Additionally, it appears that CSS styling options are currently limited. This restricts my ability to fully integrate the form design with my site's branding. I understand that the development team is actively working on improvements in this area, and I am hopeful that enhanced CSS customization capabilities will be implemented soon. Thank you for your attention to these matters!!

Diabea

Feb 10, 2025  on Shopify

While the Shopify Form Builder app offers a promising concept for creating custom forms, its current implementation has significant drawbacks. Major issues: Creates numerous metaobjects that cannot be deleted through the interface, cluttering your store's backend No localization support, forcing all customers to view forms in English regardless of their selected language Forms cannot be translated or customized for different markets The complete lack of localization features makes this app impractical for multi-language stores. The unmanageable metaobject creation adds unnecessary complexity to store maintenance. Would not recommend until these core issues are addressed.

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