Merchants generally have a positive view of the "Omnisend Email Marketing & SMS" app, primarily lauding its user-friendly interface and exceptional customer support. Many users appreciate its functionality for email marketing and SMS, as well as its integration capabilities, especially for Shopify users. However, the app's pricing changes and nuanced billing practices have led to some dissatisfaction among users.
Key Strengths
Excellent and responsive customer support, often highlighted by specific team members such as Mariia, Dilara, and Mathías.
Easy-to-use interface that is suitable for both beginners and more advanced users.
Effective email and SMS marketing features with powerful automation capabilities.
Great integration with Shopify and ease of campaign creation.
Helps recover abandoned carts and create engaging newsletters.
Common Concerns
Pricing structure is seen as unreasonable by some users, with unexpected cost increases and charges for unsubscribed contacts.
Occasional issues with email deliverability, including emails being marked as spam.
Some technical processes, such as DNS setup, can be complex for users without technical skills.
Lack of full multi-language support and concerns about the usability of the free plan.
Instances of delayed or insufficient customer service response.
Final Thoughts
Omnisend is a highly useful tool for businesses looking for an effective email and SMS marketing platform. It is particularly praised for its user-friendly features and outstanding customer support. Despite some challenges with pricing and deliverability, it remains a recommended choice for many e-commerce businesses. Merchants should be aware of the pricing strategy and ensure it aligns with their expectations. Overall, Omnisend offers valuable solutions for streamlining marketing activities.
ICONIC SILKS
Apr 26, 2024
on
Shopify
Beran is a great help! I had some issues with the email marketing campaign and its automation. But Beran was able not only to identify issues but also to record his screen and provide me with solutions in seconds. Well done, Beran! :)
Kimaxdeal
Apr 24, 2024
on
Shopify
I had a great time with the online agent Karine. I appreciated his patience and his spontaneity in the face of the various problems I encountered.
Thank you for helping me then sharing your knowledge, see you soon.
Santé En Or
Apr 24, 2024
on
Shopify
Beran gave very insightful information on how to translate my workflow into another language. My business just started with Omnisend and we are happy with the app
Little Hiker Bird
Apr 22, 2024
on
Shopify
I love using Omnisend, because they have great customer support! Luiz helped me very quickly today. Their user interface is really easy to use, so it makes sending emails enjoyable. I don't have to spend time learning a complicated website, because it's so clean and straight forward to begin with. I feel like Omnisend isn't as well known as other email marketing websites, but its quite the hidden gem and deserves more recognition.
Incense Sticks
Apr 19, 2024
on
Shopify
Excellent support from Beran and Luiz on team. Both were very supportive, efficient & patient and replied almost immediately to all my queries.
I have installed this app 1 week back, currently in free version and exploring all its features. Its very simple and easy to use all-in-one app. It covers all the features needed for marketing purposes-email as well as sms.
I really love the popups within the app, as they are mobile responsive. (Was struggling to find an app with mobile responsive exit intent popups).
Also their app settings provided me with the flexibility I needed with my popups and it works great.
To conclude, good app for a reasonable rate.
Thanks for your support Omnisend team and I wish that in future you will continue with this good work.
D&J Grinders
Apr 18, 2024
on
Shopify
If you want to donate $60 to them and not get anything in return, and I'm not the first one - (thinking about a class action lawsuit), install the software... and then talk to Robert who won't help you at all, he'll just send you pages unrelated to your requests.
City Cupboards®
Apr 17, 2024
on
Shopify
Karine was fantastic & helped me sort out what I needed done in no time.
absolute stor, thank you Karine
FAVALAVA
Apr 17, 2024
on
Shopify
Everything is well sorted, clear and easy to use. Especially thanks to Baarath help to solve the domain problem:) Very patient and friendly, I would def recommend this app
FNTCASE OFFICIAL
Apr 17, 2024
on
Shopify
I love this app and the wonderful service. The most attractive function is the Live View activities, I can analyze the customers' data easily.
persistentres
Apr 11, 2024
on
Shopify
Compared to other apps of the same type, this app has a simpler and more convenient interface. In addition, the customer service is also very patient, heartfelt thanks to customer service Beran service, you are really professional and great, very timely to solve my problem.
MexicoMiAmor
Apr 10, 2024
on
Shopify
We are very happy with our use of Omnisend for 2 years for our marketing automation emails and other campaigns, we prefer the interface more than the other big competitor for email marketing - you probably know which we have in mind. Karine from support was very quick and helpful, when we had questions.
PHYTOSKIN
Apr 10, 2024
on
Shopify
i love Augustin, he is SUCH a pleasure and hardworker. Everytime I have a question, he always resolves my problem swiftly and directs me to the right path. I am not very technical but he always manages to explain things in simple language that I can understand and implement.
The platform is great, ive been using it for years. It does the job if you dont have technical background and want to keep things efficient and simple.
Foreside Home & Garden Wholesale
Apr 09, 2024
on
Shopify
Superb experience with the entire Omnisend platform! Everyone on the customer service team is so helpful and issues are resolved quickly.
Betterware America
Apr 09, 2024
on
Shopify
My favorite thing about his app is the excellent customer support. The OS staff is very knowledgeable and works tirelessly day and night to answer my random and technical questions - all with an amazing attitude of service. I want to give a shoutout to some of these excellent support staff who have helped me many, many times: Agustin, Luiz, Diego, Sila, Didem, and Maria. Thank you for all your help.
Asayu Japan
Apr 08, 2024
on
Shopify
Fantastic customer service. Beran was very helpful with our authentication issues explaining everything step by step in a simple and easy way.
CholloCursos
Apr 07, 2024
on
Shopify
Extremely disappointing experience with Omnisend's customer service. After waiting 30 minutes for a response, all I received was a link to an article that did not solve my problem at all. When I tried to explain that the article was not helpful, they simply ignored me. I am still here, waiting for a solution. It is unacceptable for a customer service to be so negligent and unresponsive.
CatnipTakeout
Apr 03, 2024
on
Shopify
I've migrated from another service. For the few hiccups I had, support was very responsive and able to solve.
Keystone Farms Cheese
Apr 03, 2024
on
Shopify
Great app. All of the staff are very helpful. I have spoke with Agustin, Stefan and Maria so far and they are very great at helping your issues and needs! Excited to keep learning more about the app (just joined a few weeks ago!)
Treasure City
Apr 02, 2024
on
Shopify
Baarath was very quick and helpful to resolve an issue I had sending an email campaign. The issue was resolved within minutes. Wonderful customer service and a wonderful platform to build and send emails to your customers! It's easy to use and has very nice layouts.
HYGEAR
Apr 02, 2024
on
Shopify
I am very happy with Omnisend, especially for their next-level customer service. They always respond promptly and are always very attentive! I also like the platform, it is pretty comprehensive and straight-forward.