Lucasgift has established its email marketing and review collection infrastructure with Omnisend app and we want to admire this long term business partnership with a Success Story blogpost. Lucasgift is a new marketplace for Handmade and Personalized gift items and provides only carefully crafted items from select sellers. Categories include: Jewelry, accessories, home décor and furniture, toys, and more as new sellers join us. In this journey, we are sure that Omnisend will always be with us!

Always so incredibly helpful! Not only do they fix the problem but guide and give insights into future campaign success.

I have just started to use Omnisend Email, and have got a lot of questions that need to be clarified. Maria has been so kind and patient to guide me through the process, explain the instructions, and suggest the best approach to solve the issues. Amazing service! Thank you for your great help!

BE AWARE - they don't disclose this before installing the app. "Kindly note that as of now, the Omnisend logo can only be removed from your Forms and Campaigns if you are subscribed to one of our paid plans, either the Standard or Pro plan." I could maybe go with Omnisend logos showing up on the bottom of an email, but not on a sign-up popup! That makes the free plan pretty much useless. Also, they failed with the first try of communication. After a long wait, I received a quick reply that didn't address all my questions, and then they just stopped responding altogether. I spent an entire day trying to figure out how this app works, but at least I discovered these issues early, giving me the chance to switch to a different app. It makes me wonder, how can you build a business with this kind of customer treatment?

Dilara was incredibly helpful in resolving the issue with our automated email address. I really appreciate her assistance—thank you so much!

Kayque of the support team was incredibly helpful, providing a quick response and resolving our Shopify account issue promptly.

Kayque was very helpful and guided me thru changing my email. It was a complicated processs I didn't understand and his guidance was most appreciated.

So far it's been super helpful and easy to use once you get the technical part established! But the support is great to walk you through it!

Sanya was incredibly helpful today! She responded quickly and explained everything I needed to set up my automation. She was patient and professional. I thank her for her kindness and support.

Je recommande cette aplication parce qu'elle a plein de potentiel dans mon busness, elle m'aide elargir mon cercle de client fais en sorte de les garder dans un long terme et plus besoin de faire des pubs pour faire des ventes. Un support avec une equipe tres doue et fiable tel que 'Mathías' qui m'a aider recemment a resoudre un soucis que j'avais apres avoir parler avec plusieur membre mais qui n'ont pas pu m'aider et en quelque seconde ce monsieur m'a donner le sourire je suis connnaissant

I signed up to omnisned 3 hours before my store was going live with zero idea how to do anything or verify DMARC records or any of that stuff. Maria was my support agent on live chat, and she was brilliant; she walked me through everything step by step until I did it, and I'm happy to say my emails are landing in the inbox; thank you, Maria, absolute legend.

What a pleasure to meet Chaymae and ask her for help. She really helped me a lot and I learned some new stuff. Thank you so much

Mariia is incredibly helpful and solved our issues with the Welcome email sequence. I am very happy with the support.

Great !!!! Une équipe active qui nous prend au sérieux, et ce pour chaque demande. Je pense continuer avec cette application encore longtemps.

Omnisend Crew is so wonderful. We had some issues initially, but they handled it all professionally and resolved our problems within minutes. I especially want to thank Mariia, who was helpful and kind in dealing with our dispute.

Customer support from Omnisend (especially from Saleh) was excellent. Always ready with the best answers and help to streamline the process! Thank you very much!

Very easy to use! Their tutorials are amazing and simple. Already has made an impact on my business. Highly recommend over any other platform (I have tried many).

This app is easy to use and has a lot of templates available in it. What's interesting is the ability to adjust your user segmentation to any situation, delivering the content you want to communicate precisely to the users you want to receive it. The data is also very clear and easy to organize. I am thankful to Omnisent's customer service team, Baarath as well as the rest of the guys were very patient in answering all my questions and solving my confusion on customer segmentation. You all are great!

As someone who has never run a product-based business or ecommerce before, the past three months have been a massive learning curve for me, and the number of things I don't know seems to grow daily. I am so appreciative of Omnisend as a result, because of the free plan (so that you're not bleeding money when you're still getting set up and started), the integrated reviews app (which connects to the email flows, and yet again saves me from bleeding money when I'm not marketing or making sales yet), and the kind customer support. I've had several questions while I've been setting up flows, forms, and reviews, and the team have been patient, polite, and responsive. They even emailed when I didn't reply to the chat to check whether I still needed help. I've especially appreciated their patience with what would probably be considered stupid questions. I'm still new to Omnisend, but I've had a very positive experience so far.

Omnisend does absolutely great in supporting clients. Fast, to the point, if not at fisrt attempt, still trying to find a way to the solution until you get it, a model for many companies. thxs again!!