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Customer reviews: Okendo: Reviews & Loyalty

Develop by Okendo
<h3>What Merchants Think</h3> <p>Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.</p> <h3>Key Strengths</h3> <ul> <li>Ease of use and intuitive interface</li> <li>High level of customization options</li> <li>Seamless integration with Shopify and Klaviyo</li> <li>Responsive and supportive customer service</li> <li>Effective onboarding process</li> <li>Comprehensive solution with features like reviews, loyalty programs, and surveys</li> <li>Ability to boost customer engagement and trust</li> </ul> <h3>Common Concerns</h3> <ul> <li>Perceived high cost and confusing pricing structure</li> <li>Occasional customer service delays and responsiveness issues</li> <li>Some reports of disorganized onboarding experiences</li> <li>Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.</p>

Reviews (1,133)

Overall rating
4.9

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

  • Ease of use and intuitive interface
  • High level of customization options
  • Seamless integration with Shopify and Klaviyo
  • Responsive and supportive customer service
  • Effective onboarding process
  • Comprehensive solution with features like reviews, loyalty programs, and surveys
  • Ability to boost customer engagement and trust

Common Concerns

  • Perceived high cost and confusing pricing structure
  • Occasional customer service delays and responsiveness issues
  • Some reports of disorganized onboarding experiences
  • Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

&Collar

Jul 10, 2024  on Shopify

loved the service and support I received from Shiela Sevilleno! She was so helpful and supportive during a very large technical error! I cannot recommend Sheila enough!

The Quick Flick

Jul 10, 2024  on Shopify

Great platform and support team. Kenn has been fantastic in helping us update to the latest version.

Nopalera

Jul 09, 2024  on Shopify

Message with their customer service team regularly and they are always so quick to respond and very helpful! Happy with this app!

PlayLogy Australia

Jul 09, 2024  on Shopify

Excellent customer service! The support team were quick to reply and help us through a few setup things. We would highly recommend Okendo to anyone. A+++++

VALUSIS

Jul 07, 2024  on Shopify

Absolutely amazing app overall. Also, their customer service is the absolute best ever. It has been my greatest pleasure to have Josh as my support advisor on this app. He helped me with everything and guided me throughout the app to make things easier for me. Really appreciate it. I would give more stars if I could!

Jasmine Alexa

Jul 06, 2024  on Shopify

Easy to use app with great customer service. They are quick to respond and provide assistance. Easy customer UX on site and we have seen a sharp increase in review rates.

LUVLY+WILDE

Jul 04, 2024  on Shopify

Daniel helped get review / ratings summary hooked up for me, when Okenda could have simply said, go find a developer. Huge win on the customer service side of things at the beginning of a relationship. I've got big plans for my business, and it's nice to see this kind of service from the get go.

Root of the Gods

Jul 03, 2024  on Shopify

Josh was sooo helpful to help us design and get a Reviews page up within an hour or so! it would have taken me months. Loving Okendo, proper service is rare these days. Thank you!!

AOSEED

Jul 03, 2024  on Shopify

Very helpful, it's easy to understand, and a bunch of features that about to discovered by us, we will look into it. The customer service is excellent, I will definitely recommend this to my friends and colleagues.

Cloud Nine Fragrances

Jul 02, 2024  on Shopify

Great and quick service all the time. Only need minor tweaks done with theme upgrades and its all actioned nice and quick. A great app to use.

Rowan

Jul 01, 2024  on Shopify

Okendo has been trouble free from their hands-on onboarding. Customer support is very helpful and they've been very good at showing me where I'm missing opportunities in the platform.

Nedarabi

Jun 27, 2024  on Shopify

A modern, attractive application, but for those who need to import reviews, you'll have to pass. It takes them 24 hours to import your customer reviews (whatever the number) and if you have the misfortune to make a mistake in their template, you can start all over again and wait another 24 hours. Big waste of time.

Super Butcher

Jun 19, 2024  on Shopify

Great application with great customer service from the Okendo team. They are quick with responses and regularly reach out to offer one-on-one sessions on optimizing & improving the Okendo experience for our customers. The forward facing review system is simple to setup and easy for customers to use, making for increased review rates, and in turn better conversion for our store.

Kimia

Jun 18, 2024  on Shopify

Easy to use and provide smooth process for customers to use. Love its integration with different communication platforms like Klaviyo. They have supportive customer success team who are professional to provide advices to business, too!

VestaZen

Jun 18, 2024  on Shopify

Luigi did an awesome job by helping me with my trouble, looking forward to keep working with people like him.

Bare Biology

Jun 18, 2024  on Shopify

Very helpful customer service, always get back to me super quickly. Can't fault them! App is pretty intuitive. Wish you could create review carousels from your groups in the theme editor, but they do get the dev work for you quickly so it's not too much of an issue.

Breath Sleep Tape

Jun 17, 2024  on Shopify

I had excellent support from the team at Okendo, really helpful, clear and answered all of my questions in the early stages of getting my reviews page set up.

Press and Peel

Jun 16, 2024  on Shopify

Fantastic review app! Support is always so fast to assist to get everything displayed correctly. Definitely recommend.

The Flatpack Company

Jun 16, 2024  on Shopify

Works great, plenty of customization in how you request reviews from customers and how you display them on the site. Most important is that it looks great on the site. Support has been consistently s top-notch.... Juan logged onto our site and quickly fixed things after another dev broke things :)

Outback Tails

Jun 12, 2024  on Shopify

SO simple to transfer over to Okendo. Any display issues were quickly fixed by the Okendo team - they don't expect you to know how to code which is helpful! Highly recomend.

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