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Customer reviews: LitCommerce Amazon eBay Etsy +

Develop by Shopify

Reviews (583)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive outlook on "LitCommerce Amazon eBay Etsy +," highlighting its ease of use, integration capabilities, and exemplary customer service. Many appreciate the app's functionality in managing multiple sales channels and inventory synchronization, with several reviews praising the personalized support that sets the app apart from competitors.

Key Strengths

  • Simple setup and user-friendly interface.
  • Effective synchronization across multiple platforms, particularly Shopify, eBay, and Etsy.
  • Exceptional customer support with personalized assistance.
  • Valuable instructional videos and clear documentation.
  • Customizable templates for individual sales channels.

Common Concerns

  • Issues with Amazon integration due to API limitations.
  • Confusions during initial setup for some merchants.
  • Challenges with syncing specific product details like descriptions and categories.
  • Difficulty canceling the service reported by a few users.

Final Thoughts

Overall, "LitCommerce Amazon eBay Etsy +" is well-received for its robust set of features and excellent customer support. While there are some challenges, particularly with Amazon integration and initial setup, most users find the app a valuable tool for streamlining cross-platform listings and inventory management. Continuous improvements and responsive support make it a highly recommended choice for e-commerce businesses.

The Haus of Shag

Oct 28, 2024  on Shopify

Pauline is the best! I am in the process of migrating two different brands over to LitCommerce, from CED Commerce, as the software is much easier for us to use, particularly as we list on a large number of marketplaces. I screwed a few things up during this process, and Pauline has been patient with me, communicated clearly, and got us up and running in next to no time!

TinyTechno

Oct 27, 2024  on Shopify

The support is awesome; very kind team and answered all of my questions thoroughly. The app is very smooth and just as advertised.

VivianFongDesignsLLC

Oct 26, 2024  on Shopify

I do not recommend using this tool with Amazon. After a year of experience, I encountered numerous issues due to system flaws that negatively impacted my listings. I lost multiple sales as a result of the staff's limited ability to effectively troubleshoot these problems.

That’s My JAmm

Oct 26, 2024  on Shopify

I've tried all the tools and made quite a mess of my inventory trying them out. I swore I wasn't going to try any more integration apps, but I reluctantly decided to try this one in a weak moment of desperation. WOW! THIS is how all the others should work, and I have been able to tease our the issues without causing further issues. They are very clear in their messaging about what will happen if a setting is enabled, which caused me to pause and reconsider where other products wrecked my systems. Furthermore, their customer support was quick and helpful in correcting the remaining issues! Harvey helped me on a Sunday to sort through SKU and linking issues, and was very polite in the process. Cross-platform listings are really difficult, but LitCommerce has finally made it a lot simpler. I think I can finally get back to running my business instead of my business running me! THANK YOU!

Charming Beads

Oct 23, 2024  on Shopify

Wasted 2 weeks of my time. Back and forth with questions about their integrations with OnBuy, TikTok and Etsy. Finally got OnBuy approval, installed LIT Commerce on Shopify only to find that the listings created on OnBuy did not meet OnBuy's minimum standard. Crucially the videos were not sent across either. This is because they just have an API link, not a full integration. So it was not fit for purpose. Service was okay to start with but as soon as the problems arose they were clueless to resolve them. Will go elsewhere and find some software that is more ready than this, which is just a work in progress.

Carmel Fine Silver Jewelry

Oct 17, 2024  on Shopify

The app has worked well and saved me a good bit of time. Also, I recently asked customer support for some help with a question and the custom service individual was knowledgeablem pleasant and very helpful! Thanks!

Urbanc Designs

Oct 17, 2024  on Shopify

We love how LitCommerce allows me to easily sync my inventory and orders across platforms. The customer support team is fantastic and always ready to help. It's been a game changer for our eCommerce business!

SnapUpFinds

Oct 16, 2024  on Shopify

The customer service team is exceptionally responsive and friendly, always providing prompt and helpful support whenever I encounter any issues!

Mineralodo

Oct 07, 2024  on Shopify

Sehr praktisches Tool mit dem man verschiedene Marktplätze gut miteinander verknüpfen kann. Bei Fragen oder Problemen hilft einem immer sehr schnell der Support über den Chat.

Talulah Blue Costumes

Oct 04, 2024  on Shopify

The ap didn't do what I needed it to do and was unclear, even after talking to assistants. There is no way to cancel this ap on shopify, no cancel button. I contacted them to cancel it, they said they would not charge me. They have charged me. I am now trying to get a refund. If you had a CANCEL PAYMENT button, you would not be getting a 1 star review. This is the 3rd time I am trying to stop this ap. Just taking peoples money, with no way to cancel it, is really bad practice. I will be reporting this to my bank fraud team.

Pixel Pro Audio

Oct 02, 2024  on Shopify

We have been a multichannel online store for many years, utilizing some higher end and costly solutions to manage our listings, inventory, and orders across all of our channels. Litcommerce does all of the above and does it at a very affordable price. We transitioned over to Litcommerce back in June and haven't looked back! We highly recommend this app!

Pott'r

Oct 02, 2024  on Shopify

Harvey was very helpful to get things up and running. It was quite straightforward but he gave me confidence in a supporting role - being there as a back up if needed.

The Satellite Shop

Oct 01, 2024  on Shopify

Rachael solved my problem with google shopping when I could not get some ads to upload. Very pleasant to work with,

Herbony Home Goods

Sep 28, 2024  on Shopify

amazing live support. very patient. she walked me threw every thing step by step, from linking my market places on both Esty and tik tok, and importing products, correcting sync errors, and helped me make sure that the orders where syncing to the shopify main store. I'm super impressed. highly recommend.

heben-zurren

Sep 25, 2024  on Shopify

Mal eine tolle App die auch richtig gut supported wird. Als Seller hat man nicht das Gefühl allein zu sein und wird souverän durch alle nötigen Schritte geführt.

Retourify e. K.

Sep 25, 2024  on Shopify

Sehr schneller und kompetenter Support. Litcommerce ist schneller und letzten Endes einfach zu bedienen als viele andere Tools. Besonders praktisch und essenziell ist die Sync-Funktion mit dem Invantar, um Doppelverkäufe auf mehreren Plattformen zu vermeiden.

GleeBeeCo

Sep 24, 2024  on Shopify

This has been the easiest and most complete app I've tried for pushing my products to eBay. The template and recipe features help automate a lot. All apps like this have a learning curve but after two days I feel like I have my head wrapped around it and most of my ~1,000 products are listed. I've dealt with two people for support so far and both have been professional and very helpful in helping me get setup.

99Diecast

Sep 24, 2024  on Shopify

We had tried other multichannel solutions on the Shopify App Store prior to LitCommerce and for one reason or another were forced to explore other options. Our experience with LitCommerce has been nothing but exceptional. The product itself is nearly perfect for our current needs. Pricing is fair when compared to the current market. Their support team is one of the best we have worked with (and we deal with a lot of support teams.) Feedback, feature requests, account inquiries - every contact has been treated above and beyond what one would expect from online support these days. The product is great, but in our opinion, the care and professionalism of the support team makes them the best option on the marketplace in our opinion. We encourage anyone branching out into the multichannel waters to give this product a test before looking elsewhere. A big thank you to Jean and the LitCommerce Team for such an exceptional experience. One note: Amazon has employed a more restrictive approach to their API in recent years and 3rd party developers are required to go through a highly complicated and lengthy application process to receive customer address information for orders. LitCommerce is in the process of the application; however until it is complete, address information will come in as randomized strings for Amazon orders and will need to be obtained manually through your Amazon merchant account. It is our only current negative and is not a deal breaker for us but it would be unfair not to mention.

GEMA Shop

Sep 23, 2024  on Shopify

Sehr freundlicher und schneller Support. Es wird auf Probleme direkt eingegangen und nach einer Lösung gesucht.

Randy's LLC

Sep 21, 2024  on Shopify

Customer service has been incredible at smoothing out any issues in a timely manner. This app does what I need it to do.

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