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Customer reviews: Kwik COD & Checkout

Develop by Shopify

KwikCheckout is a Shopify app designed to streamline checkout processes, reduce cart abandonment, and boost conversions. This review covers its features, pricing, and real user experiences to help merchants decide if it's the right fit for their store.

Reviews (474)

Overall rating
4.8

What Merchants Think

"Kwik COD & Checkout" app is generally well-received by merchants. The app is praised for its efficient support team and effective integration process, though there are some concerns about the initial setup and certain functionalities.

Key Strengths

  • Efficient and responsive customer support, especially from team members like Salaj, Nikita, and Tushar.
  • Helps reduce Return to Origin (RTO) rates and prevent fake orders.
  • Seamless integration with Shopify and customizable options to manage COD orders.
  • Supports necessary features like COD verification through OTP.
  • User-friendly interface and smooth onboarding process.
  • Great for both new users and experienced merchants looking to optimize their COD operations.

Common Concerns

  • Some merchants faced delays in response time and setup, notably issues with KYC and onboarding processes.
  • A few users reported hidden charges and confusion in pricing.
  • Concerns regarding app stability and functionality, including errors marking orders as low risk inaccurately.
  • Some merchants experienced poor initial technical support and had to wait long for assistance.

Final Thoughts

The "Kwik COD & Checkout" app is largely seen as a valuable tool for merchants looking to streamline their cash-on-delivery processes. Despite some initial setup hurdles and occasional support delays, the app offers strong features for order verification and fraud prevention. Its support team is noted for being proactive, which is critical for resolving issues efficiently. Overall, it is a recommended solution for merchants, especially those on Shopify, dealing with COD payment methods.

THE BAAGHI CLUB

Oct 28, 2024  on Shopify

I had some issues with the features of the app. The team patiently heard and tried to resolve it and have taken it into consideration. Really appreciate the merchant support and hope the app will only improve for the better in future.

Prestige Styles

Oct 25, 2024  on Shopify

Worst experience ever. you can not use the app untill you fix a meeting with their team which takes 7 freaking days and only then you will be able to know how the app works. Very stupid

Blue Buddha Publication

Oct 24, 2024  on Shopify

I recommend call service. please make it available. I talked in chat for 1 hour but didn't get any solution. when connected via google meet I got solution in only 5-10 minutes. so, helpline number is most need.

LVLL

Oct 24, 2024  on Shopify

This very great app. It's genuinely reduced the number of fake orders in cod and gokwik did not charge anything for there services.

dsclothing

Oct 15, 2024  on Shopify

Best App. Solved my lot of problems with COD, Coupons, COD additional Charges. Thanks, Manshi for Instant support.

Crumbbs

Sep 21, 2024  on Shopify

I liked the interface and the functioning of the application especially after using other alternatives, I find this app more suitable for beginners like me.

Rankersnotes

Sep 19, 2024  on Shopify

Good to talk to Mr Arora , Helped me lot to set up the App . But the actual app - CHeckout is very costly (2.5 % fees) . The CASH on delivery is free for 1000 order , but in the setting showing 2% fees . There should be no Prepaid now button in the final check out box .

Rankersnotes

Sep 16, 2024  on Shopify

No castomer Support . Hidden charge . Not free to use . Not able to find any quick support . very confusing

golghar

Sep 12, 2024  on Shopify

The app needs some work in customization, rest assured, it works seamlessly, and their support team is helpful (unlike the Advanced CoD app where no one was actually listening). Manshi in particular was really understanding. Do ask for her if you need quick resolution.

myBageecha

Sep 10, 2024  on Shopify

It is a wonderful app covering all features which would be needed for any store with a cash on delivery payment method. Has a great support staff as well who are just a message away to help set this app up correctly for use. Recommend it!

BeAbhika.com

Sep 08, 2024  on Shopify

I am currently utilizing this product and have encountered an issue that remains unresolved. Despite being assigned three customer support representatives, Shreya, Manshi, and Tushar, I have yet to receive a satisfactory resolution. I have provided a screen recording of the problem, but unfortunately, the support team has struggled to understand the issue and has only offered automated responses. I appreciate the efforts of the support team and would like to request further assistance to resolve this matter. I look forward to a more personalized and effective solution

WallDesign

Sep 04, 2024  on Shopify

Great service, quick turnaround from technical team and very patient support person. Also when I uninstalled the app thinking it is not working after many trials, I got a call from another team personnel asking for reason and telling me if any issues I can directly escalate to her. So I think they are really working to be a full fledged COD app.

Off Axis

Sep 03, 2024  on Shopify

The product is good, and the support staff is quick. They try to solve errors asap. overall good experience

Ember

Sep 02, 2024  on Shopify

Good alternative to Shopify COD, helps with hiding COD for certain products and conditions. Great support staff

NV Agencies

Sep 01, 2024  on Shopify

This app is now the best option as Advanced COD has been disabled. I had a few issues initially but Pankaj and team sorted it out even though they had a tough weekend due to the rush of businesses flooding to get onboarded on the app. I am satisfied with the implementation and looking forward to future updates. Kudos to Pankaj for hand holding us through our issues and explaining it in detail. This app will enable us to increase conversions through their vast database and enable us to process COD orders seamlessly and securely. Its a no brainer for all COD needs!

Readypeace

Sep 01, 2024  on Shopify

Good option for COD. Simple setup. Easy checkout process. Customization options also available. Support team is also very fast. Thanks!

Adikala - Craft Store

Aug 31, 2024  on Shopify

Fully satified with app. their team helped me to install the app at our store quickly. thanks for support

Kiddale123

Aug 28, 2024  on Shopify

Excellent Customer Service!! This app is good as well as the service by the entire team. Must for COD verifiication.

Indclues

Aug 27, 2024  on Shopify

The Kwik COD app is an excellent alternative to Shopify's Advanced Cash on Delivery app, offering a wider range of features that enhance the COD experience for customers and store owners alike. With seamless integration, it simplifies the management of COD orders, and its customizable options allow for better control over COD fees and order verification processes. The app’s user-friendly interface is paired with a responsive support team, ensuring any issues are swiftly addressed. For Shopify store owners looking to optimize their COD operations, Kwik COD is a top-notch solution that delivers both functionality and reliability.

Ek Kaam Kar

Aug 20, 2024  on Shopify

Just switched from COD King app to Kwik COD. I think i messed up the onboarding configurations myself. I then reached out to support and Manshi from the Kwik team was super at providing clear cut solutions and being very prompt.

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