"Kwik COD & Checkout" app is generally well-received by merchants. The app is praised for its efficient support team and effective integration process, though there are some concerns about the initial setup and certain functionalities.
Key Strengths
Efficient and responsive customer support, especially from team members like Salaj, Nikita, and Tushar.
Helps reduce Return to Origin (RTO) rates and prevent fake orders.
Seamless integration with Shopify and customizable options to manage COD orders.
Supports necessary features like COD verification through OTP.
User-friendly interface and smooth onboarding process.
Great for both new users and experienced merchants looking to optimize their COD operations.
Common Concerns
Some merchants faced delays in response time and setup, notably issues with KYC and onboarding processes.
A few users reported hidden charges and confusion in pricing.
Concerns regarding app stability and functionality, including errors marking orders as low risk inaccurately.
Some merchants experienced poor initial technical support and had to wait long for assistance.
Final Thoughts
The "Kwik COD & Checkout" app is largely seen as a valuable tool for merchants looking to streamline their cash-on-delivery processes. Despite some initial setup hurdles and occasional support delays, the app offers strong features for order verification and fraud prevention. Its support team is noted for being proactive, which is critical for resolving issues efficiently. Overall, it is a recommended solution for merchants, especially those on Shopify, dealing with COD payment methods.
Crumbbs
Sep 21, 2024
on
Shopify
I liked the interface and the functioning of the application especially after using other alternatives, I find this app more suitable for beginners like me.
Rankersnotes
Sep 19, 2024
on
Shopify
Good to talk to Mr Arora , Helped me lot to set up the App .
But the actual app - CHeckout is very costly (2.5 % fees) .
The CASH on delivery is free for 1000 order , but in the setting showing 2% fees .
There should be no Prepaid now button in the final check out box .
Rankersnotes
Sep 16, 2024
on
Shopify
No castomer Support .
Hidden charge .
Not free to use .
Not able to find any quick support .
very confusing
golghar
Sep 12, 2024
on
Shopify
The app needs some work in customization, rest assured, it works seamlessly, and their support team is helpful (unlike the Advanced CoD app where no one was actually listening). Manshi in particular was really understanding. Do ask for her if you need quick resolution.
myBageecha
Sep 10, 2024
on
Shopify
It is a wonderful app covering all features which would be needed for any store with a cash on delivery payment method. Has a great support staff as well who are just a message away to help set this app up correctly for use. Recommend it!
BeAbhika.com
Sep 08, 2024
on
Shopify
I am currently utilizing this product and have encountered an issue that remains unresolved. Despite being assigned three customer support representatives, Shreya, Manshi, and Tushar, I have yet to receive a satisfactory resolution. I have provided a screen recording of the problem, but unfortunately, the support team has struggled to understand the issue and has only offered automated responses. I appreciate the efforts of the support team and would like to request further assistance to resolve this matter. I look forward to a more personalized and effective solution
WallDesign
Sep 04, 2024
on
Shopify
Great service, quick turnaround from technical team and very patient support person.
Also when I uninstalled the app thinking it is not working after many trials, I got a call from another team personnel asking for reason and telling me if any issues I can directly escalate to her.
So I think they are really working to be a full fledged COD app.
Off Axis
Sep 03, 2024
on
Shopify
The product is good, and the support staff is quick. They try to solve errors asap. overall good experience
Ember
Sep 02, 2024
on
Shopify
Good alternative to Shopify COD, helps with hiding COD for certain products and conditions.
Great support staff
NV Agencies
Sep 01, 2024
on
Shopify
This app is now the best option as Advanced COD has been disabled. I had a few issues initially but Pankaj and team sorted it out even though they had a tough weekend due to the rush of businesses flooding to get onboarded on the app. I am satisfied with the implementation and looking forward to future updates. Kudos to Pankaj for hand holding us through our issues and explaining it in detail. This app will enable us to increase conversions through their vast database and enable us to process COD orders seamlessly and securely. Its a no brainer for all COD needs!
Readypeace
Sep 01, 2024
on
Shopify
Good option for COD. Simple setup. Easy checkout process. Customization options also available. Support team is also very fast. Thanks!
Adikala - Craft Store
Aug 31, 2024
on
Shopify
Fully satified with app. their team helped me to install the app at our store quickly. thanks for support
Kiddale123
Aug 28, 2024
on
Shopify
Excellent Customer Service!!
This app is good as well as the service by the entire team. Must for COD verifiication.
Indclues
Aug 27, 2024
on
Shopify
The Kwik COD app is an excellent alternative to Shopify's Advanced Cash on Delivery app, offering a wider range of features that enhance the COD experience for customers and store owners alike. With seamless integration, it simplifies the management of COD orders, and its customizable options allow for better control over COD fees and order verification processes. The app’s user-friendly interface is paired with a responsive support team, ensuring any issues are swiftly addressed. For Shopify store owners looking to optimize their COD operations, Kwik COD is a top-notch solution that delivers both functionality and reliability.
Ek Kaam Kar
Aug 20, 2024
on
Shopify
Just switched from COD King app to Kwik COD. I think i messed up the onboarding configurations myself. I then reached out to support and Manshi from the Kwik team was super at providing clear cut solutions and being very prompt.
Bebe Unicorn
Aug 08, 2024
on
Shopify
The app is working smooth and it was a priority needed app specially for Indian market. The support team executive "Manshi" also directed me well for the integration and finally it was live. Thanks for making this app.
The Bhent Store
Aug 07, 2024
on
Shopify
Worst App ever. DO not work Properly Almost lost 1000 Sales Due to this app and Even After uninstalling the app it is showing at my checkout
Kiddale123
Jul 23, 2024
on
Shopify
Extremely Bad Customer Service !!
I have installed the app, raise request for support...they took my details, my website details and close the case after 5 days of repeat pursual without even resolving it.. I suggest to stay away from this..
Warrior Junction
Jul 22, 2024
on
Shopify
Great UI and Ux loved the flow of customer retension, it significantly reduces RTO and COD checkouts and increases prepaid orders, loved the whole onboarding from Gokwik team, it has a very great feature where customer address are already prefilled due to their vast database, easy checkout.
Bhoj Masale
Jul 18, 2024
on
Shopify
Very nice App and very supportive staff. I strong recommend Gokwik COD app to all the D2C Brands. Best Wishes to Mr Pankaj Arora.
Regards,
Raajesh Bhojwani
Bhoj Masale
https://bhojmasale.com
[email protected]