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Customer reviews: Kwik COD & Checkout

Develop by GoKwik Commerce Solutions Pvt. Ltd. c/o 3R Infotech Singapore Branch

KwikCheckout is a Shopify app designed to streamline checkout processes, reduce cart abandonment, and boost conversions. This review covers its features, pricing, and real user experiences to help merchants decide if it's the right fit for their store.

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Reviews (387)

Overall rating
4.8

What Merchants Think

"Kwik COD & Checkout" app is generally well-received by merchants. The app is praised for its efficient support team and effective integration process, though there are some concerns about the initial setup and certain functionalities.

Key Strengths

  • Efficient and responsive customer support, especially from team members like Salaj, Nikita, and Tushar.
  • Helps reduce Return to Origin (RTO) rates and prevent fake orders.
  • Seamless integration with Shopify and customizable options to manage COD orders.
  • Supports necessary features like COD verification through OTP.
  • User-friendly interface and smooth onboarding process.
  • Great for both new users and experienced merchants looking to optimize their COD operations.

Common Concerns

  • Some merchants faced delays in response time and setup, notably issues with KYC and onboarding processes.
  • A few users reported hidden charges and confusion in pricing.
  • Concerns regarding app stability and functionality, including errors marking orders as low risk inaccurately.
  • Some merchants experienced poor initial technical support and had to wait long for assistance.

Final Thoughts

The "Kwik COD & Checkout" app is largely seen as a valuable tool for merchants looking to streamline their cash-on-delivery processes. Despite some initial setup hurdles and occasional support delays, the app offers strong features for order verification and fraud prevention. Its support team is noted for being proactive, which is critical for resolving issues efficiently. Overall, it is a recommended solution for merchants, especially those on Shopify, dealing with COD payment methods.

kaha.shop

Aug 14, 2025  on Shopify

swati was really helpful thanks

Vellora Wellness

Aug 14, 2025  on Shopify

Kehwah

Aug 13, 2025  on Shopify

The company KYC was stuck for months but Sunil Kumar was super helpful in getting the KYC done over whatsapp.

WARDROBIOUS

Aug 04, 2025  on Shopify

smooth process , great work

JVCV

Aug 01, 2025  on Shopify

Sanjay has been an excellent support partner...thanks al lot.

Sheeya Juels

Aug 01, 2025  on Shopify

I have been using this app for almost a month now and I can vouch that this is one of the best app for this purpose. After the initial hiccups in installing and activating this, wherein the Team was very supportive, esp. Nikita who made sure that the process goes smoothly. This app has been very helpful in reducing fake orders and cart abandonment.

Shriaagya

Aug 01, 2025  on Shopify

Very Nice Customer Service!

GODEN

Jul 31, 2025  on Shopify

Sunil is amazinggggg!! He was really helpful and understood my requirement and upon my return he resolved my issues super quickly. Instead of telling to wait for a call back, he called me and walked me through everything. He is great!

Amrst

Jul 31, 2025  on Shopify

Sommer Beauty

Jul 30, 2025  on Shopify

Kaustav Chatterjee was extremely helpful with addressing my queries

Rewynd Snacks

Jul 30, 2025  on Shopify

Hot Heads

Jul 30, 2025  on Shopify

We've been using the app for over a month now, app works exactly as described. Shubham from the support team was also very helpful with the onboarding and ensured that all the features were enabled and working correctly.

[copstreet]

Jul 29, 2025  on Shopify

BLNK

Jul 29, 2025  on Shopify

KANHASAREE

Jul 28, 2025  on Shopify

Rsh

Jul 28, 2025  on Shopify

Fashion Priya Store

Jul 27, 2025  on Shopify

7C Jewel

Jul 26, 2025  on Shopify

Jewelry Miguel

Jul 26, 2025  on Shopify

We've been using GoKwik for a few months now, and the results have been amazing. The 1-click checkout experience has helped us reduce cart abandonment and increase conversions. Their COD confirmation and RTO intelligence features are super useful for minimizing losses. The onboarding process was simple, and the support team is very responsive—they even helped us optimize our funnel for better performance. Highly recommend GoKwik to any D2C brand looking to scale smoothly and smartly.

akiso.store

Jul 25, 2025  on Shopify

Good Support Staff. All issues resolved easily. We have been using the app for sometime now. Its easy to install and has all the features you would need to run COD business. YOu can set Shipping Charges and choose what Oincodes you want to give COD.

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