"Kwik COD & Checkout" app is generally well-received by merchants. The app is praised for its efficient support team and effective integration process, though there are some concerns about the initial setup and certain functionalities.
Key Strengths
Efficient and responsive customer support, especially from team members like Salaj, Nikita, and Tushar.
Helps reduce Return to Origin (RTO) rates and prevent fake orders.
Seamless integration with Shopify and customizable options to manage COD orders.
Supports necessary features like COD verification through OTP.
User-friendly interface and smooth onboarding process.
Great for both new users and experienced merchants looking to optimize their COD operations.
Common Concerns
Some merchants faced delays in response time and setup, notably issues with KYC and onboarding processes.
A few users reported hidden charges and confusion in pricing.
Concerns regarding app stability and functionality, including errors marking orders as low risk inaccurately.
Some merchants experienced poor initial technical support and had to wait long for assistance.
Final Thoughts
The "Kwik COD & Checkout" app is largely seen as a valuable tool for merchants looking to streamline their cash-on-delivery processes. Despite some initial setup hurdles and occasional support delays, the app offers strong features for order verification and fraud prevention. Its support team is noted for being proactive, which is critical for resolving issues efficiently. Overall, it is a recommended solution for merchants, especially those on Shopify, dealing with COD payment methods.
Ekamph
Feb 19, 2025
on
Shopify
Fast integration with all the use cases successfully solved by Deepak Sharma. Happy with the service.
Amaya Wellness Co
Feb 19, 2025
on
Shopify
Quick and smooth support by Deepak Sharma.
Gift Better
Feb 19, 2025
on
Shopify
Really Very happy with the assistance, Great team. Nikita really helped a lot in setting up the whole COD integration.
BW
Feb 18, 2025
on
Shopify
Very Good and Quick Response.
Whey91.com
Feb 18, 2025
on
Shopify
It was very nice talking to Mr. Kaustuv, He was very helpful and satisfactory
Glowandblush
Feb 18, 2025
on
Shopify
loved the app, and support team reches out very quickly and resolves problem.
The Groovy Store
Feb 18, 2025
on
Shopify
Wyngs & Claws
Feb 18, 2025
on
Shopify
Initially, the KYC process on Gokwik was lengthy and involved multiple checks and updates, taking weeks time for approval. However, their support team was exceptionally responsive and helpful.
Once the KYC was complete, the integration process was seamless and efficient, thanks to Mr. Deepak Sharma's expertise and support. He was instrumental in setting up the Gokwik options for us.
Luxaore
Feb 18, 2025
on
Shopify
Agent is nice, knowledgeable, and helpful in solving my queries. I'm really impressed.
UNIKH.IN
Feb 18, 2025
on
Shopify
Modestouzeattires
Feb 18, 2025
on
Shopify
very nice customer support by Deepak Sharma.
Muvtech
Feb 17, 2025
on
Shopify
We've been using Kwik COD & Checkout, and it has significantly improved our cash-on-delivery (COD) order process. The OTP verification helps reduce fake orders, and the seamless checkout experience has boosted our conversion rates.
The app is user-friendly, efficient, and highly customizable. Plus, the customer support team Mr.Deepak Sharma is always responsive and helpful, ensuring smooth operations whenever we need assistance.
Highly recommended for any eCommerce store looking to optimize COD orders and reduce RTO rates!
The Bael Tree
Feb 17, 2025
on
Shopify
The setup process is smooth and fast. very reliable. Prompt service, highly recommended.
FEADA
Feb 17, 2025
on
Shopify
fabulous app
Nokit
Feb 16, 2025
on
Shopify
Tushar gave very good support.
CLARICA
Feb 16, 2025
on
Shopify
I got excellent experience with gokwik. thank you
Purple Fit
Feb 16, 2025
on
Shopify
Support was excellent and very helpful.
Aishathemodestcouture
Feb 15, 2025
on
Shopify
Salaj guided me well for the setup and integration process for two stores. Overall good service and quick solution.