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Customer reviews: Kwik COD & Checkout

Reviews (322)

Overall rating
4.9

What Merchants Think

"Kwik COD & Checkout" app is generally well-received by merchants. The app is praised for its efficient support team and effective integration process, though there are some concerns about the initial setup and certain functionalities.

Key Strengths

  • Efficient and responsive customer support, especially from team members like Salaj, Nikita, and Tushar.
  • Helps reduce Return to Origin (RTO) rates and prevent fake orders.
  • Seamless integration with Shopify and customizable options to manage COD orders.
  • Supports necessary features like COD verification through OTP.
  • User-friendly interface and smooth onboarding process.
  • Great for both new users and experienced merchants looking to optimize their COD operations.

Common Concerns

  • Some merchants faced delays in response time and setup, notably issues with KYC and onboarding processes.
  • A few users reported hidden charges and confusion in pricing.
  • Concerns regarding app stability and functionality, including errors marking orders as low risk inaccurately.
  • Some merchants experienced poor initial technical support and had to wait long for assistance.

Final Thoughts

The "Kwik COD & Checkout" app is largely seen as a valuable tool for merchants looking to streamline their cash-on-delivery processes. Despite some initial setup hurdles and occasional support delays, the app offers strong features for order verification and fraud prevention. Its support team is noted for being proactive, which is critical for resolving issues efficiently. Overall, it is a recommended solution for merchants, especially those on Shopify, dealing with COD payment methods.

Ekamph

Feb 19, 2025  on Shopify

Fast integration with all the use cases successfully solved by Deepak Sharma. Happy with the service.

Amaya Wellness Co

Feb 19, 2025  on Shopify

Quick and smooth support by Deepak Sharma.

Gift Better

Feb 19, 2025  on Shopify

Really Very happy with the assistance, Great team. Nikita really helped a lot in setting up the whole COD integration.

BW

Feb 18, 2025  on Shopify

Very Good and Quick Response.

Whey91.com

Feb 18, 2025  on Shopify

It was very nice talking to Mr. Kaustuv, He was very helpful and satisfactory

Glowandblush

Feb 18, 2025  on Shopify

loved the app, and support team reches out very quickly and resolves problem.

The Groovy Store

Feb 18, 2025  on Shopify

Wyngs & Claws

Feb 18, 2025  on Shopify

Initially, the KYC process on Gokwik was lengthy and involved multiple checks and updates, taking weeks time for approval. However, their support team was exceptionally responsive and helpful. Once the KYC was complete, the integration process was seamless and efficient, thanks to Mr. Deepak Sharma's expertise and support. He was instrumental in setting up the Gokwik options for us.

Luxaore

Feb 18, 2025  on Shopify

Agent is nice, knowledgeable, and helpful in solving my queries. I'm really impressed.

UNIKH.IN

Feb 18, 2025  on Shopify

Modestouzeattires

Feb 18, 2025  on Shopify

very nice customer support by Deepak Sharma.

Muvtech

Feb 17, 2025  on Shopify

We've been using Kwik COD & Checkout, and it has significantly improved our cash-on-delivery (COD) order process. The OTP verification helps reduce fake orders, and the seamless checkout experience has boosted our conversion rates. The app is user-friendly, efficient, and highly customizable. Plus, the customer support team Mr.Deepak Sharma is always responsive and helpful, ensuring smooth operations whenever we need assistance. Highly recommended for any eCommerce store looking to optimize COD orders and reduce RTO rates!

The Bael Tree

Feb 17, 2025  on Shopify

The setup process is smooth and fast. very reliable. Prompt service, highly recommended.

FEADA

Feb 17, 2025  on Shopify

fabulous app

Nokit

Feb 16, 2025  on Shopify

Tushar gave very good support.

CLARICA

Feb 16, 2025  on Shopify

I got excellent experience with gokwik. thank you

Purple Fit

Feb 16, 2025  on Shopify

Support was excellent and very helpful.

Aishathemodestcouture

Feb 15, 2025  on Shopify

Salaj guided me well for the setup and integration process for two stores. Overall good service and quick solution.

ABCOLOURCRAFT

Feb 15, 2025  on Shopify

Maharani Couture

Feb 15, 2025  on Shopify

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