Reviews: Kwik COD & Checkout

Customer reviews: Kwik COD & Checkout

Reviews (322)

Overall rating

4.9

5

269
4

7
3

5
2

1
1

16

What Merchants Think

"Kwik COD & Checkout" app is generally well-received by merchants. The app is praised for its efficient support team and effective integration process, though there are some concerns about the initial setup and certain functionalities.

Key Strengths

Efficient and responsive customer support, especially from team members like Salaj, Nikita, and Tushar.
Helps reduce Return to Origin (RTO) rates and prevent fake orders.
Seamless integration with Shopify and customizable options to manage COD orders.
Supports necessary features like COD verification through OTP.
User-friendly interface and smooth onboarding process.
Great for both new users and experienced merchants looking to optimize their COD operations.

Common Concerns

Some merchants faced delays in response time and setup, notably issues with KYC and onboarding processes.
A few users reported hidden charges and confusion in pricing.
Concerns regarding app stability and functionality, including errors marking orders as low risk inaccurately.
Some merchants experienced poor initial technical support and had to wait long for assistance.

Final Thoughts

The "Kwik COD & Checkout" app is largely seen as a valuable tool for merchants looking to streamline their cash-on-delivery processes. Despite some initial setup hurdles and occasional support delays, the app offers strong features for order verification and fraud prevention. Its support team is noted for being proactive, which is critical for resolving issues efficiently. Overall, it is a recommended solution for merchants, especially those on Shopify, dealing with COD payment methods.

Case Closed

Feb 12, 2025 on Shopify

Every order is marked as a Low Risk order. The only reason we installed this app was because it claimed to reduce RTO. But if it marks every order as low risk, we are better off not using it.

ROOSHY

Jan 24, 2025 on Shopify

not helpful

Emerelle

Jan 10, 2025 on Shopify

I am writing to express the concern regrading the customer support of Kwik COD. Despite raising the ticket regrading the not able to getting Login OTP on my mail ID, they have not solve problem yet.

EPIX SHOP

Dec 24, 2024 on Shopify

signup has error

Nitorious Atelier

Dec 11, 2024 on Shopify

Took forever for completing the KYC and onboarding. I had to chase them like crazy, they were non responsive.

Medansh

Dec 11, 2024 on Shopify

Its Customer care is very poor

Prestige Styles

Oct 25, 2024 on Shopify

Worst experience ever. you can not use the app untill you fix a meeting with their team which takes 7 freaking days and only then you will be able to know how the app works. Very stupid

Jachana

Oct 15, 2024 on Shopify

worst app every , lost over 100 order because of there bug

naaryy

Oct 15, 2024 on Shopify

they blocked my cod orders, leaving us us with big loss, very bad, do not use them

Omace Brands Private Limited

Sep 22, 2024 on Shopify

TUFF TO USE

Prident

Sep 19, 2024 on Shopify

Very bad interface, not working, no installation guidance, no support

Jumkey Handmade Jewellery | Handmade with Love ❤️

Sep 10, 2024 on Shopify

No support. Not working as expected. Installation process is not working

BeAbhika.com

Sep 08, 2024 on Shopify

I am currently utilizing this product and have encountered an issue that remains unresolved. Despite being assigned three customer support representatives, Shreya, Manshi, and Tushar, I have yet to receive a satisfactory resolution. I have provided a screen recording of the problem, but unfortunately, the support team has struggled to understand the issue and has only offered automated responses. I appreciate the efforts of the support team and would like to request further assistance to resolve this matter. I look forward to a more personalized and effective solution

KiddySafe Store

Aug 11, 2024 on Shopify

App not working. Giving Error. Even Support is poor

The Bhent Store

Aug 07, 2024 on Shopify

Worst App ever. DO not work Properly Almost lost 1000 Sales Due to this app and Even After uninstalling the app it is showing at my checkout

Kiddale123

Jul 23, 2024 on Shopify

Extremely Bad Customer Service !! I have installed the app, raise request for support...they took my details, my website details and close the case after 5 days of repeat pursual without even resolving it.. I suggest to stay away from this..