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Customer reviews: Kwik COD & Checkout

Develop by Shopify

KwikCheckout is a Shopify app designed to streamline checkout processes, reduce cart abandonment, and boost conversions. This review covers its features, pricing, and real user experiences to help merchants decide if it's the right fit for their store.

Reviews (474)

Overall rating
4.8

What Merchants Think

"Kwik COD & Checkout" app is generally well-received by merchants. The app is praised for its efficient support team and effective integration process, though there are some concerns about the initial setup and certain functionalities.

Key Strengths

  • Efficient and responsive customer support, especially from team members like Salaj, Nikita, and Tushar.
  • Helps reduce Return to Origin (RTO) rates and prevent fake orders.
  • Seamless integration with Shopify and customizable options to manage COD orders.
  • Supports necessary features like COD verification through OTP.
  • User-friendly interface and smooth onboarding process.
  • Great for both new users and experienced merchants looking to optimize their COD operations.

Common Concerns

  • Some merchants faced delays in response time and setup, notably issues with KYC and onboarding processes.
  • A few users reported hidden charges and confusion in pricing.
  • Concerns regarding app stability and functionality, including errors marking orders as low risk inaccurately.
  • Some merchants experienced poor initial technical support and had to wait long for assistance.

Final Thoughts

The "Kwik COD & Checkout" app is largely seen as a valuable tool for merchants looking to streamline their cash-on-delivery processes. Despite some initial setup hurdles and occasional support delays, the app offers strong features for order verification and fraud prevention. Its support team is noted for being proactive, which is critical for resolving issues efficiently. Overall, it is a recommended solution for merchants, especially those on Shopify, dealing with COD payment methods.

Caseven

Feb 25, 2025  on Shopify

Fantastic app , specially for cod solutions.Thanks to MR. DEEPAK SHARMA for such seamless integration with my store.

FrameYourWheels™

Feb 24, 2025  on Shopify

Amazing support provided by Deepak Sharma from GoKwik team. Easy to install & make changes as per our requirements.

Veloce Luxe

Feb 24, 2025  on Shopify

Nikita Saha - very satisfied with her, guided me, explained me properly, also help me in other new things. Thank you so much dear

Rudrajap

Feb 23, 2025  on Shopify

I had gotten in touch with one of their support agent Sanjay, He is really helpful and was able to solve all my queries, Highly recommend. He has got the solution to every complicated problems of mine which unfortunately other developers were not able to do. Thank you Sanjay !!

Flenc

Feb 21, 2025  on Shopify

Salal Jain helped me understand the issue & escalte it to the concerned to resolve even at late evening. This is really supportive.

Ekamph

Feb 19, 2025  on Shopify

Fast integration with all the use cases successfully solved by Deepak Sharma. Happy with the service.

Gift Better

Feb 19, 2025  on Shopify

Really Very happy with the assistance, Great team. Nikita really helped a lot in setting up the whole COD integration.

Wyngs & Claws

Feb 18, 2025  on Shopify

Initially, the KYC process on Gokwik was lengthy and involved multiple checks and updates, taking weeks time for approval. However, their support team was exceptionally responsive and helpful. Once the KYC was complete, the integration process was seamless and efficient, thanks to Mr. Deepak Sharma's expertise and support. He was instrumental in setting up the Gokwik options for us.

Muvtech

Feb 17, 2025  on Shopify

We've been using Kwik COD & Checkout, and it has significantly improved our cash-on-delivery (COD) order process. The OTP verification helps reduce fake orders, and the seamless checkout experience has boosted our conversion rates. The app is user-friendly, efficient, and highly customizable. Plus, the customer support team Mr.Deepak Sharma is always responsive and helpful, ensuring smooth operations whenever we need assistance. Highly recommended for any eCommerce store looking to optimize COD orders and reduce RTO rates!

Aishathemodestcouture

Feb 15, 2025  on Shopify

Salaj guided me well for the setup and integration process for two stores. Overall good service and quick solution.

Little Hippies

Feb 14, 2025  on Shopify

I loved this app, Nikita from your team was really proactive and helpful in resolving my queries in no time.

Case Closed

Feb 12, 2025  on Shopify

Every order is marked as a Low Risk order. The only reason we installed this app was because it claimed to reduce RTO. But if it marks every order as low risk, we are better off not using it.

Accessoire By V

Feb 11, 2025  on Shopify

I had trouble setting up my COD checkout and Nikita from the service team did a great job assisting me. 100% recommended for cod!

TelaNaari

Feb 11, 2025  on Shopify

I recently had the pleasure of experiencing outstanding service, and I couldn't be more impressed. From the moment I reached out, the team was professional, courteous, and attentive to my needs. They went above and beyond to ensure everything was handled efficiently and with great care.

Zatags

Feb 10, 2025  on Shopify

Really appreciate the efforts taken by Manshi and Nikita , helped us resolved our issues very promptly.

Drazzel(The Dry Fruits Hub)

Feb 10, 2025  on Shopify

there software are helpful for secure payments, and they many features to filter out the high risk customer when they opt for COD, you can set partial payments for only high risk customer, you can get customers to verify with otp before placing COD order, They really helps in getting low RTO

KOZY

Feb 08, 2025  on Shopify

Thanks to Salaj for quick resolution of the COD configuration setup for my account. Immediate support and helpful

Wild Child Jewels

Feb 08, 2025  on Shopify

I had an issue with integrating the app, but on contacting the support member Salaj, the issue was resolved and I was assisted correctly in n time. I really am happy with the service and support provided by the team. Thank you

ROMEING

Feb 08, 2025  on Shopify

Although the support was slow in the beginning through automated tickets, but later with human intervention, support provided was excellent.

Qalam Aur Kagaz

Feb 07, 2025  on Shopify

I wish to grant 5 star review for the service, Shreya was kind and helpful, kindly ignore earlier 1 star reviews, as those were due to a system issue. I have highlighted the issue, it should be resolved. Thank you much!

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