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Customer reviews: Kwik COD & Checkout

KwikCheckout is a Shopify app designed to streamline checkout processes, reduce cart abandonment, and boost conversions. This review covers its features, pricing, and real user experiences to help merchants decide if it's the right fit for their store.

Reviews (387)

Overall rating
4.8

What Merchants Think

"Kwik COD & Checkout" app is generally well-received by merchants. The app is praised for its efficient support team and effective integration process, though there are some concerns about the initial setup and certain functionalities.

Key Strengths

  • Efficient and responsive customer support, especially from team members like Salaj, Nikita, and Tushar.
  • Helps reduce Return to Origin (RTO) rates and prevent fake orders.
  • Seamless integration with Shopify and customizable options to manage COD orders.
  • Supports necessary features like COD verification through OTP.
  • User-friendly interface and smooth onboarding process.
  • Great for both new users and experienced merchants looking to optimize their COD operations.

Common Concerns

  • Some merchants faced delays in response time and setup, notably issues with KYC and onboarding processes.
  • A few users reported hidden charges and confusion in pricing.
  • Concerns regarding app stability and functionality, including errors marking orders as low risk inaccurately.
  • Some merchants experienced poor initial technical support and had to wait long for assistance.

Final Thoughts

The "Kwik COD & Checkout" app is largely seen as a valuable tool for merchants looking to streamline their cash-on-delivery processes. Despite some initial setup hurdles and occasional support delays, the app offers strong features for order verification and fraud prevention. Its support team is noted for being proactive, which is critical for resolving issues efficiently. Overall, it is a recommended solution for merchants, especially those on Shopify, dealing with COD payment methods.

TelaNaari

Feb 11, 2025  on Shopify

I recently had the pleasure of experiencing outstanding service, and I couldn't be more impressed. From the moment I reached out, the team was professional, courteous, and attentive to my needs. They went above and beyond to ensure everything was handled efficiently and with great care.

Zatags

Feb 10, 2025  on Shopify

Really appreciate the efforts taken by Manshi and Nikita , helped us resolved our issues very promptly.

Drazzel(The Dry Fruits Hub)

Feb 10, 2025  on Shopify

there software are helpful for secure payments, and they many features to filter out the high risk customer when they opt for COD, you can set partial payments for only high risk customer, you can get customers to verify with otp before placing COD order, They really helps in getting low RTO

KOZY

Feb 08, 2025  on Shopify

Thanks to Salaj for quick resolution of the COD configuration setup for my account. Immediate support and helpful

Wild Child Jewels

Feb 08, 2025  on Shopify

I had an issue with integrating the app, but on contacting the support member Salaj, the issue was resolved and I was assisted correctly in n time. I really am happy with the service and support provided by the team. Thank you

ROMEING

Feb 08, 2025  on Shopify

Although the support was slow in the beginning through automated tickets, but later with human intervention, support provided was excellent.

Qalam Aur Kagaz

Feb 07, 2025  on Shopify

I wish to grant 5 star review for the service, Shreya was kind and helpful, kindly ignore earlier 1 star reviews, as those were due to a system issue. I have highlighted the issue, it should be resolved. Thank you much!

ShuShu Babies

Jan 31, 2025  on Shopify

We had some queries regarding COD verifications. Tushar, The POC from the support have helped us and gave clarity.

NYA CRAZE

Jan 30, 2025  on Shopify

Had lots of issues but Sanjay resolved them and even tried answering questions from other departments . Furthermore, he will be coordinating with me via email. thanks Sanjay

Whites & Pastels

Jan 30, 2025  on Shopify

I have used COD App by GoKwik. It helped us to OTP verify COD orders. Hence, we could avoid all fraud orders being placed on our website. Team was very prompt in responding. Tushar helped us during installation process and later whenever we faced any issues. He did a proper handholding. Thanks Tushar! Without him, implementation would not have been possible as I am not good with technical aspects.

Aadiya Jewels

Jan 28, 2025  on Shopify

I was having issues in understanding the app, but with Tushar's help on google meet..A lot of issues got resolved. Thankyou for answering all the queries and helping us setup the app

My Store

Jan 27, 2025  on Shopify

hello Kwik Cod Aaj mujhe aapke support team(Salaj) se bahut hi accha Response mila he or unhone mujhe poora issue ko bahut hi ache tarike se or samjakar bataya is liye me Salaj se bahut hi happy hu or mujhe aage bhi kuch jarurat padi to me aapse firse connect hona chahunga . abhi mera shipping wala issue solve ho gaya he isliye me Salaj ko thank you bolna chahta hu.

CHAYAM

Jan 23, 2025  on Shopify

Salaj from the team was of great help. He has been very prompt with the service, and has been of great help in understanding the app.

Kozmetyx TTL

Jan 23, 2025  on Shopify

We were reached out by Niharika kokkirigadda from Gokwik regarding the KYC and further process of Integrating Gokwik with our website. She was very helpful at every step making sure that our problems are solved immediately. Thankful to her for all the services.

Rudrajap

Jan 22, 2025  on Shopify

I had gotten in touch with one of their support agent Shreya, she is really helpful and was able to solve all my queries, Highly recommend.

Fhair

Jan 22, 2025  on Shopify

Thank you Salaj for you support and helping me out to setup this app and explain me all features of this app

NixaStyle

Jan 16, 2025  on Shopify

Amazing app and the team also working very well and co-operative Hassle free work Thank you team gokwik Specially Mr Deepak who was very active for integration and for support

kapthe

Jan 13, 2025  on Shopify

By giving feautures like Cod Otp for all,it really helps us new users and startups to minimize our RTOs.

Emerelle

Jan 10, 2025  on Shopify

I am writing to express the concern regrading the customer support of Kwik COD. Despite raising the ticket regrading the not able to getting Login OTP on my mail ID, they have not solve problem yet.

Nitorious Atelier

Jan 07, 2025  on Shopify

The app works really good. The support team is great. I required prepaid COD and it is helping my business a lot.

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