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Customer reviews: Kwik COD & Checkout

Develop by Shopify

KwikCheckout is a Shopify app designed to streamline checkout processes, reduce cart abandonment, and boost conversions. This review covers its features, pricing, and real user experiences to help merchants decide if it's the right fit for their store.

Reviews (474)

Overall rating
4.8

What Merchants Think

"Kwik COD & Checkout" app is generally well-received by merchants. The app is praised for its efficient support team and effective integration process, though there are some concerns about the initial setup and certain functionalities.

Key Strengths

  • Efficient and responsive customer support, especially from team members like Salaj, Nikita, and Tushar.
  • Helps reduce Return to Origin (RTO) rates and prevent fake orders.
  • Seamless integration with Shopify and customizable options to manage COD orders.
  • Supports necessary features like COD verification through OTP.
  • User-friendly interface and smooth onboarding process.
  • Great for both new users and experienced merchants looking to optimize their COD operations.

Common Concerns

  • Some merchants faced delays in response time and setup, notably issues with KYC and onboarding processes.
  • A few users reported hidden charges and confusion in pricing.
  • Concerns regarding app stability and functionality, including errors marking orders as low risk inaccurately.
  • Some merchants experienced poor initial technical support and had to wait long for assistance.

Final Thoughts

The "Kwik COD & Checkout" app is largely seen as a valuable tool for merchants looking to streamline their cash-on-delivery processes. Despite some initial setup hurdles and occasional support delays, the app offers strong features for order verification and fraud prevention. Its support team is noted for being proactive, which is critical for resolving issues efficiently. Overall, it is a recommended solution for merchants, especially those on Shopify, dealing with COD payment methods.

ShuShu Babies

Jan 31, 2025  on Shopify

We had some queries regarding COD verifications. Tushar, The POC from the support have helped us and gave clarity.

NYA CRAZE

Jan 30, 2025  on Shopify

Had lots of issues but Sanjay resolved them and even tried answering questions from other departments . Furthermore, he will be coordinating with me via email. thanks Sanjay

Whites & Pastels

Jan 30, 2025  on Shopify

I have used COD App by GoKwik. It helped us to OTP verify COD orders. Hence, we could avoid all fraud orders being placed on our website. Team was very prompt in responding. Tushar helped us during installation process and later whenever we faced any issues. He did a proper handholding. Thanks Tushar! Without him, implementation would not have been possible as I am not good with technical aspects.

Aadiya Jewels

Jan 28, 2025  on Shopify

I was having issues in understanding the app, but with Tushar's help on google meet..A lot of issues got resolved. Thankyou for answering all the queries and helping us setup the app

My Store

Jan 27, 2025  on Shopify

hello Kwik Cod Aaj mujhe aapke support team(Salaj) se bahut hi accha Response mila he or unhone mujhe poora issue ko bahut hi ache tarike se or samjakar bataya is liye me Salaj se bahut hi happy hu or mujhe aage bhi kuch jarurat padi to me aapse firse connect hona chahunga . abhi mera shipping wala issue solve ho gaya he isliye me Salaj ko thank you bolna chahta hu.

CHAYAM

Jan 23, 2025  on Shopify

Salaj from the team was of great help. He has been very prompt with the service, and has been of great help in understanding the app.

Kozmetyx TTL

Jan 23, 2025  on Shopify

We were reached out by Niharika kokkirigadda from Gokwik regarding the KYC and further process of Integrating Gokwik with our website. She was very helpful at every step making sure that our problems are solved immediately. Thankful to her for all the services.

Rudrajap

Jan 22, 2025  on Shopify

I had gotten in touch with one of their support agent Shreya, she is really helpful and was able to solve all my queries, Highly recommend.

Fhair

Jan 22, 2025  on Shopify

Thank you Salaj for you support and helping me out to setup this app and explain me all features of this app

NixaStyle

Jan 16, 2025  on Shopify

Amazing app and the team also working very well and co-operative Hassle free work Thank you team gokwik Specially Mr Deepak who was very active for integration and for support

kapthe

Jan 13, 2025  on Shopify

By giving feautures like Cod Otp for all,it really helps us new users and startups to minimize our RTOs.

Emerelle

Jan 10, 2025  on Shopify

I am writing to express the concern regrading the customer support of Kwik COD. Despite raising the ticket regrading the not able to getting Login OTP on my mail ID, they have not solve problem yet.

Nitorious Atelier

Jan 07, 2025  on Shopify

The app works really good. The support team is great. I required prepaid COD and it is helping my business a lot.

SELINTA | Silver Jewellery Store

Dec 19, 2024  on Shopify

thanks or resolve my issue regarding rto and I got very good support from your team specially tushar

Nitorious Atelier

Dec 11, 2024  on Shopify

Took forever for completing the KYC and onboarding. I had to chase them like crazy, they were non responsive.

Dresico

Dec 06, 2024  on Shopify

Manshi assit very politely and smartly. She is very amazing presence of mind, she helped me in every possible way she can. Thanks for the support.

TrendOye

Dec 05, 2024  on Shopify

Currently we are availing the cod hide & cod verification feature of this app and is amazing in terms of cod verification and our fake orders reduced. Though the overall orders have reduced but whatever order we receive in our Shopify panel they at to the extent genuine. Thanks team GoKwik. Keep up the good work. All the best...

Label S4U

Nov 22, 2024  on Shopify

Its been almost 6 months since we are using Kwik COD app and really appreciate the efforts they put into it. Initially when we were onboarded there were some glitches but the support is very flexible to help you out. I must say that I have never seen such support team put this much effort for their clients. The product is very great and recommendable. The features they are providing by under standing the market and business needs is upto the mark. Really great support they have given.

CoolCases

Nov 22, 2024  on Shopify

Shreya, a team member of Gokwik, helped in every possible way and i love the customer support by the team. Thanks a lot

DilseBazaar

Nov 13, 2024  on Shopify

"GoKwik COD is a fantastic app that makes cash-on-delivery so much easier! Their support team is super responsive, friendly, and quick to resolve any issues. Highly recommend for anyone looking for a smooth COD experience! "

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