"Kwik COD & Checkout" app is generally well-received by merchants. The app is praised for its efficient support team and effective integration process, though there are some concerns about the initial setup and certain functionalities.
Key Strengths
Efficient and responsive customer support, especially from team members like Salaj, Nikita, and Tushar.
Helps reduce Return to Origin (RTO) rates and prevent fake orders.
Seamless integration with Shopify and customizable options to manage COD orders.
Supports necessary features like COD verification through OTP.
User-friendly interface and smooth onboarding process.
Great for both new users and experienced merchants looking to optimize their COD operations.
Common Concerns
Some merchants faced delays in response time and setup, notably issues with KYC and onboarding processes.
A few users reported hidden charges and confusion in pricing.
Concerns regarding app stability and functionality, including errors marking orders as low risk inaccurately.
Some merchants experienced poor initial technical support and had to wait long for assistance.
Final Thoughts
The "Kwik COD & Checkout" app is largely seen as a valuable tool for merchants looking to streamline their cash-on-delivery processes. Despite some initial setup hurdles and occasional support delays, the app offers strong features for order verification and fraud prevention. Its support team is noted for being proactive, which is critical for resolving issues efficiently. Overall, it is a recommended solution for merchants, especially those on Shopify, dealing with COD payment methods.
CHAYAM
Jan 23, 2025
on
Shopify
Salaj from the team was of great help. He has been very prompt with the service, and has been of great help in understanding the app.
Kozmetyx TTL
Jan 23, 2025
on
Shopify
We were reached out by Niharika kokkirigadda from Gokwik regarding the KYC and further process of Integrating Gokwik with our website. She was very helpful at every step making sure that our problems are solved immediately. Thankful to her for all the services.
Rudrajap
Jan 22, 2025
on
Shopify
I had gotten in touch with one of their support agent Shreya, she is really helpful and was able to solve all my queries, Highly recommend.
Fhair
Jan 22, 2025
on
Shopify
Thank you Salaj for you support and helping me out to setup this app and explain me all features of this app
NixaStyle
Jan 16, 2025
on
Shopify
Amazing app and the team also working very well and co-operative
Hassle free work
Thank you team gokwik
Specially Mr Deepak who was very active for integration and for support
kapthe
Jan 13, 2025
on
Shopify
By giving feautures like Cod Otp for all,it really helps us new users and startups to minimize our RTOs.
Emerelle
Jan 10, 2025
on
Shopify
I am writing to express the concern regrading the customer support of Kwik COD. Despite raising the ticket regrading the not able to getting Login OTP on my mail ID, they have not solve problem yet.
Nitorious Atelier
Jan 07, 2025
on
Shopify
The app works really good. The support team is great. I required prepaid COD and it is helping my business a lot.
SELINTA | Silver Jewellery Store
Dec 19, 2024
on
Shopify
thanks or resolve my issue regarding rto and I got very good support from your team specially tushar
Nitorious Atelier
Dec 11, 2024
on
Shopify
Took forever for completing the KYC and onboarding.
I had to chase them like crazy, they were non responsive.
Dresico
Dec 06, 2024
on
Shopify
Manshi assit very politely and smartly. She is very amazing presence of mind, she helped me in every possible way she can. Thanks for the support.
TrendOye
Dec 05, 2024
on
Shopify
Currently we are availing the cod hide & cod verification feature of this app and is amazing in terms of cod verification and our fake orders reduced. Though the overall orders have reduced but whatever order we receive in our Shopify panel they at to the extent genuine. Thanks team GoKwik. Keep up the good work. All the best...
Label S4U
Nov 22, 2024
on
Shopify
Its been almost 6 months since we are using Kwik COD app and really appreciate the efforts they put into it. Initially when we were onboarded there were some glitches but the support is very flexible to help you out.
I must say that I have never seen such support team put this much effort for their clients. The product is very great and recommendable. The features they are providing by under standing the market and business needs is upto the mark. Really great support they have given.
CoolCases
Nov 22, 2024
on
Shopify
Shreya, a team member of Gokwik, helped in every possible way and i love the customer support by the team. Thanks a lot
DilseBazaar
Nov 13, 2024
on
Shopify
"GoKwik COD is a fantastic app that makes cash-on-delivery so much easier! Their support team is super responsive, friendly, and quick to resolve any issues. Highly recommend for anyone looking for a smooth COD experience! "
THE BAAGHI CLUB
Oct 28, 2024
on
Shopify
I had some issues with the features of the app. The team patiently heard and tried to resolve it and have taken it into consideration. Really appreciate the merchant support and hope the app will only improve for the better in future.
Prestige Styles
Oct 25, 2024
on
Shopify
Worst experience ever. you can not use the app untill you fix a meeting with their team which takes 7 freaking days and only then you will be able to know how the app works. Very stupid
Blue Buddha Publication
Oct 24, 2024
on
Shopify
I recommend call service. please make it available. I talked in chat for 1 hour but didn't get any solution. when connected via google meet I got solution in only 5-10 minutes. so, helpline number is most need.
LVLL
Oct 24, 2024
on
Shopify
This very great app. It's genuinely reduced the number of fake orders in cod and gokwik did not charge anything for there services.
dsclothing
Oct 15, 2024
on
Shopify
Best App.
Solved my lot of problems with COD, Coupons, COD additional Charges.
Thanks, Manshi for Instant support.