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Customer reviews: Klaviyo: Email Marketing & SMS

Develop by Klaviyo

Reviews (3,420)

Overall rating
4.6

What Merchants Think

The app "Klaviyo: Email Marketing & SMS" receives generally positive feedback from merchants who appreciate its robust features, ease of use, and significant impact on business revenue. Many users report increased sales and customer engagement as key benefits. However, recent changes in pricing policies have caused dissatisfaction among some long-term users.

Key Strengths

  • Intuitive user interface and ease of use
  • Powerful automation and segmentation tools
  • Comprehensive analytics and insights
  • Rich integration with platforms like Shopify
  • Responsive customer service and support
  • Educational resources including tutorials and webinars

Common Concerns

  • Price increases and changes in pricing model
  • Billing issues and perceived inflexibility
  • Limited support for users on the free plan
  • Complexity in feature setup for new users
  • Problems with customer service response times

Final Thoughts

Klaviyo remains a compelling option for businesses looking to enhance their email and SMS marketing strategies, thanks to its dynamic tools and positive impact on sales performance. While most users appreciate its features and support, concerns over recent pricing adjustments might drive some to seek alternative solutions. Overall, Klaviyo is highly recommended for merchants committed to leveraging email marketing for growth.

Desert Does It

Apr 14, 2025  on Shopify

We've had great success with Klaviyo - integration with our shops are seamless and the full funnel marketing really amplifies our sales.

Spartans Sportswear

Apr 12, 2025  on Shopify

the absolute WORST app I have EVER used for ANYTHING. One problem after another, you "fix" something and another issue comes up. Customer service does everything but provide the way to fix it. They all genuinely have no idea what they're doing. Do yourself a favor and look for a different app like Mailchimp or something cause this is the biggest piece of shit app I have ever used.

Lavender Living

Apr 12, 2025  on Shopify

We initially used the app but removed it after it started sending review emails for past orders without our consent. This time, the reviews widget was unreliable; it would randomly appear or disappear. In fact, nine out of ten times, it was completely missing, even though it was properly installed and customized. When I reached out to support, they asked for a screenshot or video of the problem. How can I take a screenshot of something that isn’t visible? I ended up providing them with a link to our website, which I found surprising they couldn't locate on their own. Ultimately, we chose to go with a different app that better meets our needs.

FinePhoto.Art

Apr 12, 2025  on Shopify

This is the worst app I have ever seen. It is horrible. Nothing works like it's supposed to. Why would anyone ever want to use this app? No native integration at all. This is stupid.

Salserellas

Apr 10, 2025  on Shopify

Muy intuitiva y facil de usar. El precio va en función de los suscriptores de correos que tengas, por lo que hasta las 200 es gratis. Es una gran oportunidad para pequeñas marcas.

REAL - Power of One

Apr 10, 2025  on Shopify

Luan from Customer Service answered my query and then took total accountability for seeing it through to completion, which included talking to other departments and searching for information that other people in his organisation had... he took complete ownership of my issue. Fantastic customer service and very reassuring in a digital age when we have next to no idea who we're dealing with and find it impossible to connect with someone who can aeffectively pick up on where their colleague left off. Bravo

Lambertones Pickups

Apr 09, 2025  on Shopify

Best email campaign and deep integration e-commerce marketing platform for Shopify, hands down. You pay for it, but it pays you back in spades. Thanks Klaviyo!

LifeStraw Water Filters & Purifiers

Apr 09, 2025  on Shopify

100% worth every cent. Best Marketing platform we have in our stack. Solid tech, solid UX and great products.

Silene.cl

Apr 07, 2025  on Shopify

Se quedaron con 10 días, porque facturaron antes y no me dejaron completar el mes. Me robaron aprox 100 usd o mas... Una lastima porque la app es buena.

Kydiswim

Apr 07, 2025  on Shopify

Klaviyo fully met my expectations. The app is extremely easy to navigate, and the user interface is clean and intuitive. I was able to set things up quickly and start working with no issues. The only minor hiccup was related to MFA - I had to log in again from a non-primary device, which was a bit unexpected. Other than that, everything works smoothly. Highly recommend!

Mistakes Made

Apr 06, 2025  on Shopify

I actually find it absurd that in order to get email or chat support I have to upgrade my plan?? "Your access to email support and live chat has expired. Check out plans for pricing and upgrade options."

Flora Distro

Apr 04, 2025  on Shopify

Hello Everyone. I am Roman I've worked with Klaviyo to build targeted email and SMS campaigns that drive engagement and boost sales. I’ve set up automation flows like abandoned cart reminders, welcome sequences, and post-purchase follow-ups. I’m comfortable segmenting audiences based on behavior and integrating Klaviyo with Shopify and WooCommerce. Overall, I’ve found it to be a powerful tool for growing customer relationships.

Rebellion Bags

Apr 03, 2025  on Shopify

I switched to Klaviyo and love it so far! Automated flows are the best. I used Grid and Pixel to set up the automation and it's increased our revenue a lot!

Puakenikeni Designs

Mar 22, 2025  on Shopify

The standard for e-commerce email marketing. Has the best functionality and analytics for what e-commerce businesses need.

Kalizeh

Mar 20, 2025  on Shopify

New to this app. Took me awhile to figure it out, but once I did. it seems to be a great app. I'm still learning more about it, but so far haven't ran to any issues.

Minidini

Mar 20, 2025  on Shopify

Terrible customer service and it is not worthy for your money! Also, they do not return your money if you pay and decide to cancel the plan (we cancelled at the same day as we were charged and they have told us that are not refunding! !!)

Premium Blend Brand

Mar 19, 2025  on Shopify

Between the information I received from my business mentor whose has worked closely with many business owners and people who use this platform, it was a no brainer. O totally would recommend it to anyone whose starting a business and need email and sms blast like these guys do.

Koa Organics

Mar 17, 2025  on Shopify

Best ever app I wouldn't be without this invaluable tool. Integrates so well with Shopify, the amount of information I can get about my customers is amazing.

SheerSanté

Mar 16, 2025  on Shopify

Dishonest company! They send emails claiming you can adjust your plan (which they auto-upgrade), but it’s a lie. I will open a chargeback with my bank! Do not use their services for emails. They make everything complicated just to take your money.

ũnbeaten performance

Mar 16, 2025  on Shopify

Best emailing tool on the market. Although pretty new to emailing, it was super easy to navigate in the system, set all the flows and campaings. Customer service is great too (I would just switch off Kira, these ai assistants are still more annoying than helping)

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