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Customer reviews: Judge.me Product Reviews App

Develop by Judge.me

Reviews (40,689)

Overall rating
5

What Merchants Think

Overall, merchants have expressed positive feedback about the "Judge.me Product Reviews App," highlighting its significant impact on managing and showcasing customer reviews. The app is valued for its flexibility, ease of integration, and especially its exceptional customer support, which consistently receives high commendations from users. While there are minor challenges with certain configurations and setups, the support team's rapid response and helpfulness largely mitigate these issues.

Key Strengths

  • Outstanding customer support with fast and helpful responses.
  • Easy installation and integration with platforms like Shopify.
  • Flexible customization options for widgets and emails.
  • Effective import/export functionalities, especially for large volumes of reviews.
  • Streamlined process for collecting and showcasing reviews, including photos and videos.

Common Concerns

  • Difficulty navigating certain features, like re-requesting reviews or finding specific settings.
  • Initial setup can be time-consuming or confusing without support assistance.
  • Some features might require manual support intervention for customization or adjustments.

Final Thoughts

Judge.me Product Reviews App is highly regarded among users, mainly due to its extensive features for managing reviews and the exemplary support team that backs it. While users occasionally face challenges with initial setups and navigation, these are generally outweighed by the app's capabilities and the reliable assistance provided by the support staff. It is a recommended tool for businesses looking to enhance their e-commerce websites through effective review management.

Four Season Products

Feb 19, 2025  on Shopify

The perfect way to collect that all-important social proof. Have been using Judge.Me for a couple years now and was moving to a different Shopify theme. What seemed like a daunting task to get the app set up on the new theme proved to be no problem for Ron, my support agent, who had me up and running in minutes. He was very efficient and made sure I understood what needed to happen and suggested improvements to my setup. A great experience, thanks Ron.

EqualRXN

Feb 19, 2025  on Shopify

Very fast and and give the good solution for my issue (setting fake review date). Ron is the one who helped me.

Fishtastic Co

Feb 19, 2025  on Shopify

Great customer support! Ron got me all straightened out in minutes! Unlike other chat support there was zero wait and I really appreciate that English was obviously the first language!

PureSelect

Feb 19, 2025  on Shopify

⭐⭐⭐⭐⭐ Excellent Support from Thanh! I had an issue with importing and displaying the latest Google reviews on my store, and Thanh from Judge.me was absolutely lovely to work with! She was patient, knowledgeable, and went above and beyond to help me resolve the issue efficiently. Her clear guidance and friendly approach made the whole process smooth and stress-free. I truly appreciate her dedication and top-notch customer service. Thank you, Thanh! Highly recommend Judge.me for both their great app and fantastic support team.

La Bella Rose Boutique

Feb 18, 2025  on Shopify

Wonderful to work with. They helped me so quicky to install judge me and restore my reviews from my old theme! Thank you!

esmae.com.au

Feb 18, 2025  on Shopify

Ron's service was excellent very attentive at helping me set the app up and install reviews from my old app. Highly recommend

rosewell

Feb 18, 2025  on Shopify

The lack of adaption for businesses is not only disappointing, it's insane. I'm so confused at the thousands of positive reviews here. After reaching out to support as to why it's required that someone leaves; - A title for the review - Their full name - Their review - Their email And explaining that it's more important to capture reviews than make it a multi-step process (friction heavy) for someone to leave a review, here's the "response" from Andrew: ––––––– "Our logic dictates that without an email, we are unable to send a confirmation email after a review has been submitted on our website." Firstly, it's not your website. It's ours. Judge.Me should not have access to our customers data, and nor should they dictate how their customers operate their own eComm sites. ––––––– "This is necessary in order to verify the authenticity of the review. As our website does not have any restrictions on who can leave a review, the verified badge is crucial in ensuring the credibility of the reviews." Again, Judge.Me does not get to dictate how we verify reviews. Businesses have their own processes (i.e. tracked emails, using our own email apps). ––––––– "Therefore, we kindly request that an email be provided in order to proceed with the review process." Yet again, Judge.Me does not get to force OUR customers on OUR websites to provide information a) we ALREADY HAVE and b) adds time to leaving a CRITICAL review. Uninstalled. EDIT/UPDATE: They asked me to continue a conversation to see what "solution" they copy/pasted information from their terms and conditions/compliance. So, rather than actually trying to help, they intentionally wasted more of my time and treated our small team like idiots.

My Store

Feb 18, 2025  on Shopify

客服非常有耐心,我无法上传文件,客服不仅帮助我上传了,还帮我检查了原因并详细地告诉了我

KataCurv Windshield Squeegee

Feb 18, 2025  on Shopify

Brian helped me right away with a link that got me where I needed. I also learned I could manually send a review link to a customer who may have gotten our product as a gift (not the original buyer), which is great! Thank you.

Just Bee Wise

Feb 18, 2025  on Shopify

The customer service has been amazing. Thanh was there to answer all of my questions. She was even kind enough to give me step by step instructions, and went out of her way to make sure she was understanding my request. I highly recommend Judge.me! Thank you again, Thanh!

Effi Home

Feb 18, 2025  on Shopify

Great app, plus the support is fantastic! Mohamed my support agent is incredibly accomodating, he was able to help me with a few things I was unsure of.

Iconic Imprint

Feb 18, 2025  on Shopify

This app is very easy to use and fast. We switched from another app that was a lot more expensive. Support was very fast and friendly answering a few migration questions.

Mindful Sudoku

Feb 18, 2025  on Shopify

Seamless integration with my store and excellent customer service. Any time I have a question, the representatives are always available to help and resolve my question. As someone new to shopify, this is the most user friendly shopify app I have used! 10/10 recommend

ShopBUBBA.ca

Feb 18, 2025  on Shopify

Used the free version of this app for almost a full year, extremely happy with it. Switching to paid version now to get the full feature set opened up, Highly recommend this app over many others.

Doctor Trigger

Feb 18, 2025  on Shopify

Abraão was extremely helpful in answering my questions and resolving the issue I needed promptly and clearly!

Good Scents Shop

Feb 18, 2025  on Shopify

I signed up for what I thought was the free plan as a way to have it installed when I'm set up and ready to start selling. So, imagine my surprise today when I was charged for the premium plan. My website isn't set up completely but I already know which review app I won't use when it is. Thanks for nothing.

Kissable Collection

Feb 18, 2025  on Shopify

Victor was very helpful and fast with assisting me with adding my review section to my webpage! Thank you again !

Bike Yard Online

Feb 18, 2025  on Shopify

Fantastic customer service - very helpful when needing small changes to widgets. And always a very fast response time from the staff via live chat. Best review app out there.

Doublesix Dice

Feb 18, 2025  on Shopify

I am just getting to know the app, but the customer service I requested for set up (his name is Soulfiane) was instantaneous and great.

brizy.ro

Feb 18, 2025  on Shopify

Faissal is the best!! he helped me in minutes to solve my problem, even if i am on the free plan. Thank you guys!!

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