I’ve been using this app for a year, but I can no longer recommend it. I’ll be looking for an alternative. They’ve started changing policies without notifying users. For example, they now allow customers to leave low ratings and still receive coupons and awards. There should be a way to prevent rewards from going to negative or unfair reviews. At first, they acted like this feature had never changed, but later admitted it had. I’m done dealing with this kind of inconsistency.

What has happened? I used to be able to speak to a human if I had an issue and it would be solved easily. I've been going around in circles now with an AI chatbot for 40 minutes and no way to speak to an actual human. I'm a paying customer and to be honest, I'm over this and going to move to a new review app. It's honestly ridiculous. Judge.me used to be great, until they moved to a chatbot system.

lack of decent support, AI loosing my time by email

If I hadn't chosen Judge.me initially and accumulated over 2,000 reviews with it, I would have uninstalled it without a second thought. The $15/month plan is a complete waste of money. I have products that don't require review requests, but they're not working. I've had this bug for 10 days and they still haven't fixed it. I'm so disappointed in them.

There's got to be a better ratings app!

really bad customer service. couldn't answer my questions and not thoroughly reviewed after a ticket was made. wrong troubleshooting too. and takes a long time to get back to customers. really gone downhill and not trained.

Multiple times asked about the question searches in the backend section for to 2years but have not received any solutions.

Seemed to bad a bad choice after all. Gets blocked by browser and no solution

Absolutley disappointed! We used Judge.me for our other stores before, without any problem. When we started using for this store, they made an update, that deleted ALL personalized emails, coupon setting, EVERYTHING. Emails were not sent to customers, we lost a lot of money on this. We reached out to them, but they keep delaying the solution for weeks and weeks now, while we keep paying the fee also, without using the app. Overall, since the new update, it is a complete disaster, before the update it was a VERY good app. Such a shame.

What a shit show.... Ask for updated every second minute... And charge money and then ask we for trial...

Don't work. When installing the review widget, I always get an error message:" "review_widget" could not be added. There is a problem with the app block. Please contact the app developer.

An absolute disaster! Terrible customer support, their developers are careless, keep breaking things, do not verify anything. Lost thousands of EUR of sales because of them. I will switch all my websites to LOOX

Im disapointed because the review requests where automatic and i didn't know! i was not ready to collect reviews. Very disspointed that it was automatic. It should be something i have to set up myself.

We’ve had the app for 3 months. During that time, 835 review request emails were sent, yet we only received 7 reviews - a conversion rate of about 0.8%. The industry average is usually in the 2–10% range, so the results are far below expectations. While support confirmed our settings are correct, their responses feel generic and dismissive, without any real effort to dig into the root of the issue or help improve performance.

The in-store form does not allow for scrolling so my customers cannot leave a review while in my website. I have spent many hours with chatgpt trying to solve it, but solutions are not working. I cannot find a simple solution on the judge.me website and the Help Center is just articles for me to comb through.

ich sehe seit tagen nichtsmher keine bewertungen mehr in meinem board . keine einstellungen einfach nichts.

pretty clunky and poor design

A "feature" of the free plan is an automated email that goes out to your customers requesting that they write a review, and you get minimal styling options for the email (or the ability to turn it off) without paying. No thank you!